SunView Software announced availability of SunView ChangeGear 5.0 featuring new Cloud/SaaS deployment options enabling both on and off-premise delivery of its award winning IT service management (ITSM) solutions.

Key to the release, ChangeGear 5.0 features built-in ITIL service workflows enabling organizations to leverage IT industry best practices regardless of ITIL expertise.

IT organizations, regardless of maturity, can take advantage of out-of-the-box ITIL processes to achieve rapid results in key IT areas: IT services support, IT controls for regulatory compliance, and automation of infrastructure management.

SunView ChangeGear 5.0 is part of a new breed of ITSM software solutions that are quick to deploy, easy-to-use and cost less to maintain. Built from the ground up using an open and modern application architecture, SunView ChangeGear 5.0 enables enterprise customers to increase efficiencies by automating critical service management processes like Incident Management, Problem Management, Change Management, Service Request Management, Service Catalog, and Asset Management. Also new in ChangeGear 5.0 is easy-to-customize Flex Modules that support the creation of other enterprise process oriented applications.

Key features in ChangeGear 5.0 include:

* ITIL-as-a-Service – Customers can implement an easy and systematic process flow based on the popular ITIL framework, but without requiring ITIL expertise.

* Cloud and on-premise availability – Customers have full flexibility depending on their organization requirements and can take advantage of cloud or on-premise delivery options.

* Fully-integrated IT service management –Incident, Problem and Change Management, as well as a robust Service Catalog and CMDB are seamlessly integrated using a single code base.

* “Drag and drop” customization – Customers can easily configure the solution to meet specific requirements without expensive consultants or programming.

“Enterprises of all sizes are actively adopting industry best practices such as ITIL and are increasingly interested in flexible, open ITSM solutions that are easier to use and implement with a lower total cost of ownership (TCO),” said Jeffrey Brooks, Research Analyst, Gartner. “Adopting a solution that matches the organization’s IT maturity is important for project success. Organizations can realize rapid ROI by replacing legacy solutions with flexible, less expensive alternatives that are focused on key IT process for optimizing IT performance.”

“We are proud to roll out ChangeGear 5.0, which has been engineered to help organizations simplify and automate IT processes, increase IT service uptime, achieve regulatory compliance, and reduce operating costs,” said Seng Sun, CEO, SunView Software. “Adding a cloud/SaaS option was a natural evolution for us given the maturity of our on-premise product. Competitors like ServiceNow have proven that a SaaS based service management product is a deployment option that customers want, which is why SunView Software is introducing a complete, best-of-breed SaaS solution without compromises.”