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The Case for Radically New IT Training

Terry Critchley

This blog presents the case for a radical new approach to basic information technology (IT) education. This conclusion is based on a study of courses and other forms of IT education which purport to cover IT "fundamentals." It is based on my own decades of IT experience and dogma-free research into current IT literature and media.

Information technology training occurs in numerous forms from computer science (CS) courses, as taught in schools and universities, to other eclectic ones and PC-oriented versions of the computing world. I maintain that these courses, especially CS ones, do not stack up to the needs of the fluid, modern IT as practiced in the workplace, especially the enterprise. My reasoning is as follows:

1. There is, and has been for over two decades, an IT skills shortage which is at its peak today (any day).

2. Practically the only source of CS skills are the schools and universities and, of the CS graduates, over half do not stay in the IT job they were hired for. CS is grossly understaffed with females and a survey I created for the CAS (computing at school) group unearthed major reasons for this female reluctance as: too geekish and theoretical, boring and needs great maths skills. Neither is true of the IT world I inhabited and which I observe and write about today.

3. CS and other curricula, many of which I have studied, do not match even the keywords which typify modern IT as practiced in the workplace. This can be shown by comparing any existing curriculum with the attached keyword list which typifies modern IT. This list has been verified as representative of modern IT by four of my peers in IT.

4. Fully 70% of IT projects fail in degrees from not quite what I wanted to total disaster. This failure rate applies to the more specific area of digital transformation and legacy modernization. In short, nearly every IT activity.

As a result, most businesses are reliant on computers (digital) in a range of ways from their being necessary for us to function to mission critical. This reliance is badly hampered by the drawbacks in skills available, as discussed above.

A Solution to This Dilemma

There are a few possible solutions:

1. Do nothing and carry on as usual — the it'll be alright on the night solution

2. Soldier on as usual but get more and more people to study CS and undertake other versions of IT training — the bang your head against the wall solution

3. Devise new IT training, along with an IT apprenticeship, which is apposite the current IT demanded in the workplace; make it accessible by means other than expensive 3- or 4-year university courses; make it easily updated as technology changes; and to widen the demography, age-independent, of new IT training entrants. These needs mandate an online course(s).

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

The Case for Radically New IT Training

Terry Critchley

This blog presents the case for a radical new approach to basic information technology (IT) education. This conclusion is based on a study of courses and other forms of IT education which purport to cover IT "fundamentals." It is based on my own decades of IT experience and dogma-free research into current IT literature and media.

Information technology training occurs in numerous forms from computer science (CS) courses, as taught in schools and universities, to other eclectic ones and PC-oriented versions of the computing world. I maintain that these courses, especially CS ones, do not stack up to the needs of the fluid, modern IT as practiced in the workplace, especially the enterprise. My reasoning is as follows:

1. There is, and has been for over two decades, an IT skills shortage which is at its peak today (any day).

2. Practically the only source of CS skills are the schools and universities and, of the CS graduates, over half do not stay in the IT job they were hired for. CS is grossly understaffed with females and a survey I created for the CAS (computing at school) group unearthed major reasons for this female reluctance as: too geekish and theoretical, boring and needs great maths skills. Neither is true of the IT world I inhabited and which I observe and write about today.

3. CS and other curricula, many of which I have studied, do not match even the keywords which typify modern IT as practiced in the workplace. This can be shown by comparing any existing curriculum with the attached keyword list which typifies modern IT. This list has been verified as representative of modern IT by four of my peers in IT.

4. Fully 70% of IT projects fail in degrees from not quite what I wanted to total disaster. This failure rate applies to the more specific area of digital transformation and legacy modernization. In short, nearly every IT activity.

As a result, most businesses are reliant on computers (digital) in a range of ways from their being necessary for us to function to mission critical. This reliance is badly hampered by the drawbacks in skills available, as discussed above.

A Solution to This Dilemma

There are a few possible solutions:

1. Do nothing and carry on as usual — the it'll be alright on the night solution

2. Soldier on as usual but get more and more people to study CS and undertake other versions of IT training — the bang your head against the wall solution

3. Devise new IT training, along with an IT apprenticeship, which is apposite the current IT demanded in the workplace; make it accessible by means other than expensive 3- or 4-year university courses; make it easily updated as technology changes; and to widen the demography, age-independent, of new IT training entrants. These needs mandate an online course(s).

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...