Unisys Corporation is making its IT Service Management as a Service (ITSMaaS) solution available to clients via Microsoft’s Windows Azure cloud platform.
The Unisys ITSMaaS solution can be deployed on the global Windows Azure platform anywhere in the world.
The Unisys ITSMaaS solution provides a comprehensive, consistent and standards-based service management platform for organizations to provide critical IT support services to their employees and end users, so people get the services they need to stay productive.
Unisys ITSMaaS includes pre-built capabilities that simplify implementation. By offering Unisys ITSMaaS on Windows Azure, Unisys estimates clients can implement a full, ITIL v3-compliant solution in as few as 45 days.
The Unisys solution can integrate with Microsoft System Center 2012, making it easier to manage and support devices and applications through ITIL best practices and enable ordering, provisioning, tracking and management of resources and applications residing in the cloud.
“Availability of Unisys ITSMaaS on Windows Azure means that clients can quickly gain the benefits of our solution, enabling them to jumpstart delivery of high-quality support services to their end users,” said Rich Jaso, VP, ITSM Services, Unisys.
“Windows Azure’s global, reliable, and scalable cloud platform helps customers quickly deploy and manage infrastructure, applications, and services in the cloud,” said Karri Alexion-Tiernan, director, Windows Azure Product Marketing, Microsoft. “Clients using Unisys ITSMaaS on Windows Azure can take advantage of the benefits of the cloud, as well as integration with Microsoft System Center.”
Unisys ITSMaaS not only provides an ITIL-compliant toolset, but also includes an activation methodology and integration process to consolidate both end-user and data-center incidents into one central point of management and control. A consumer-style web portal enables end users to navigate their organization’s service catalog and prioritize service delivery based on their needs.
The Unisys solution further enhances basic ITSM capabilities with a complete set of ITSM Lifecycle Services that assist clients in tackling issues such as major incident management and problem, change and IT asset management lifecycles.
The ITSMaaS solution can be used with Unisys MyWork ServicesSM, which enables organizations to define distinct personas for specific groups of users based on their job profiles. The client can then determine what type of support each persona requires and deliver it on a personalized basis.
The Latest
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...