Veego 2.0 Released
July 28, 2020
Share this

Veego Software announced the general availability of Veego 2.0.

This latest version endows Internet Service Providers (ISPs) with breakthrough capabilities for understanding and embellishing the Quality of Experience of every internet session in the Connected Home.

Applying the router-resident, lightweight Veego Agent, ISPs can measure with precision the efficiency of every internet session as it progresses.

Providing ISPs with complete visibility into the Connected Home including connected devices and the services they consume, context-aware Veego 2.0 continuously monitors and scores every user’s Quality of Experience (QoE) from each session. It uniquely takes into consideration the factors that are crucial to each type of service and their effects on Customer Experience (CX).

“Veego 2.0 constitutes a leap forward for ISPs, going way beyond the ‘one size fits all’ approach currently considered the state of the art. Now, ISPs can obtain a continuous score of every internet user’s experience based what influences that user’s enjoyment based on the type of service he is consuming,” explained Assaf Katan, Veego COO. “For example, lag is critical to gamers but less so to video conferencers. Low resolution on a phone call isn’t as bad as low resolution on a 65” TV.”

When the QoE score of any session falls to an unacceptable level, Veego 2.0 automatically identifies the problem, analyzes its root-cause end-to-end ­ anywhere along the service-delivery chain within and beyond the home ­ and either resolves it automatically before the user suffers or immediately passes the analysis to the ISP Customer Care Center for support. CSRs know right away if the problem belongs to the ISP or is caused by an external factor such as a device or cloud-service problem.

Another capability unique to Veego 2.0 is Proactive Care—the ability to recognize subscriber frustration as it happens. ISPs are able to proactively engage the customer over multiple channels (smart app, chat, SMS, phone calls, etc.), preempting dissatisfaction and churn. Subscribers feel taken care of and protected by their caring ISP who is vigilantly watching over their internet connection.

Veego 2.0 also generates vast demographic, device, service, usage, performance, event, Customer Experience, and other data for valuable analysis across the subscriber base, enabling ISPs to understand usage profiles and trends, identify homes that are “in good shape” and those that are "suffering," segment target audiences, and much more.

Veego 2.0 is commercially available to ISPs who are invited to contact Veego to try out or upgrade to the new version.

Share this

The Latest

August 04, 2020

Business leaders around the world are comfortable and optimistic about the broad scale shift toward remote work, according to the Riverbed Future of Work Global Survey 2020 that included 700 business decision makers, however findings also indicate the vast majority of organizations were not well prepared when the COVID-19 pandemic began ...

August 03, 2020

APMdigest and The Field CTO joined forces to launch the AI+ITOPS Podcast. The mission of the podcast is to discuss the struggles faced by ITOps — such as digital transformation and the need to keep IT services "always on" — and explore how AI/ML, AIOps, APM and other ITOps and DevOps technologies can help. Episode 1 features guest Dennis Drogseth, VP at Enterprise Management Associates (EMA) ...

July 30, 2020

One of the most frustrating experiences for website visitors is a slow, unresponsive website. Worst-case scenario, a web bounce causes prospects to permanently bounce from your company. In an effort to help companies improve web performance, Google launched the Web Vitals initiative in May and announced three new search engine ranking factors ...

July 29, 2020

Organizations have benefited from the use of modern applications to adapt and maintain agility and reliability during the COVID-19 pandemic, according to new research by VMware. The global study also reveals improved perceptions of alignment across app developers, IT and business decision makers as they collaborate to help their organizations operate amid the pandemic ...

July 28, 2020

According to The State of ITSM in the COVID-19 Pandemic, a survey by ManageEngine, 72% of IT professionals affirm ITSM's continued effectiveness even in remote work scenarios. However, only one in two organizations have a bring your own device (BYOD) policy to support continued productivity in new remote work environments ...

July 27, 2020

Many remote employees must access a corporate private network from home to continue business as usual. Organizations are turning to virtual private networks (VPN) as never before to keep remote workers connected to critical information and tools. To protect sensitive data and network bandwidth, however, companies must secure and control that network access such as by incorporating digital certificates into their cybersecurity strategy. Follow these five VPN best practices for secure remote worker access ...

July 23, 2020

The role of the IT department was once manageable — straightforward tasks such as computer desktop support, installing and configuring hardware and software, and monitoring and maintaining systems and servers were commonplace. But as a result of digital transformation and the adoption of new and emerging technologies, IT teams are now responsible for driving business strategy and cost savings. With all of the new responsibilities, it's not surprising that we've seen new disciplines emerge, such as NetOps, DevOps, SecOps and DevSecOps ...

July 22, 2020

How does one acquire skills at the level appropriate to ones' self? Not by reading tomes at various levels; I have tried that and often understand every paragraph I read but still fail to grasp the subject. Sound familiar? It dawned on me that it was better to read a few small articles on the subject, maybe more than once, and eventually you should hit that "Eureka" moment when the topic slips into place. What follows is what I learned about learning; over many decades in IT ...

July 21, 2020

One byproduct of COVID-19-imposed stay-at-home mandates is an unprecedented reliance on digital services for everything from grocery shopping and food delivery to video conferencing and workflow automation. And it's impacting both consumers of those digital services and the IT operations professionals responsible for delivering them ...

July 20, 2020

OpenTelemetry is a project within the Cloud Native Computing Foundation (CNCF) that has gathered contributors and supporters far and wide, becoming one of the most active projects found in open source today. In fact, the collaboration that OpenTelemetry has developed is pretty amazing ...