Weak Asset Management Leads to Costly Performance Risk
February 24, 2020

Rex McMillan
Ivanti

Share this

The tech world may be falling in love with artificial intelligence and automation, but when it comes to managing critical assets, old school tools like spreadsheets are still in common use. A new survey by Ivanti illustrates how these legacy tools are forcing IT to waste valuable time analyzing assets due to incomplete data.

Global survey findings from over 1,600 IT professionals also highlighted the need to better integrate service and asset management functions in order to develop and manage assets far more efficiently from provisioning of a new asset through their entire lifecycle. Integration will also help to prevent performance and service glitches occurring due to inadequate asset tracking.

Key findings of the survey are:

■ 43% of IT professionals still track IT assets in spreadsheets

■ 56% do not manage the complete asset lifecycle

■ Nearly 25% reported spending hours per week reconciling inventory and assets

■ 28% reported spending hours supporting out-of-warranty/out-of-support assets

■ 22% replace a device when a user reports an incident or problem


Incomplete Asset Data Wasting IT Time and Budgets

If you own a vehicle, why would you spend valuable time fixing a mechanical issue still covered under warranty? That is one of the questions prompted by the survey which found 50% of IT professionals reported having worked on assets that were actually still under warranty.

Conversely, hours were being spent servicing out-of-warranty assets getting closer to end of support — prolonging use of assets that could no longer contribute to peak performance and could pose security risks.

When asked if they incorporate and monitor purchase data, contracts and/or warranty data as part of their IT asset management program, over 60% of IT professionals said they were missing some key information in their IT asset management program.

Asset and Service Integration is Key to Improvement

The survey reinforces the need for IT Service Management (ITSM) and IT Asset Management (ITAM) to integrate more closely to stop costly inefficiencies caused by incomplete asset data. Particularly in the current environment of increasing security and compliance regulations, using out-of-warranty or out-of-date assets that cannot be patched correctly can expose an organization to costly fines.

Regarding automation, efficient ITSM and ITAM teams are using automated processes to bring asset management into the 21st century and get rid of those spreadsheets! By having one integrated repository of data on an asset and knowing warranty and end-of-service issues for all assets, an organization can avoid costly compliance and/or performance issues.

Survey respondents are hoping to get these benefits from integration:

■ Better visibility of their IT estate: 63%

■ Increased IT staff productivity: 59%

■ Optimized costs: 54%

■ Improved service delivery: 53%


When ITSM and ITAM are closely aligned and integrated, many activities and processes become more automated, efficient, and responsive, with fewer things "falling through the cracks." IT teams gain more insight and are better positioned to move from reactive activities to more proactive practices, delivering higher service levels and efficiency at lower costs.

Rex McMillan is Principal Product Manager at Ivanti.
Share this

The Latest

June 29, 2022

When it comes to AIOps predictions, there's no question of AI's value in predictive intelligence and faster problem resolution for IT teams. In fact, Gartner has reported that there is no future for IT Operations without AIOps. So, where is AIOps headed in five years? Here's what the vendors and thought leaders in the AIOps space had to share ...

June 27, 2022

A new study by OpsRamp on the state of the Managed Service Providers (MSP) market concludes that MSPs face a market of bountiful opportunities but must prepare for this growth by embracing complex technologies like hybrid cloud management, root cause analysis and automation ...

June 27, 2022

Hybrid work adoption and the accelerated pace of digital transformation are driving an increasing need for automation and site reliability engineering (SRE) practices, according to new research. In a new survey almost half of respondents (48.2%) said automation is a way to decrease Mean Time to Resolution/Repair (MTTR) and improve service management ...

June 23, 2022

Digital businesses don't invest in monitoring for monitoring's sake. They do it to make the business run better. Every dollar spent on observability — every hour your team spends using monitoring tools or responding to what they reveal — should tie back directly to business outcomes: conversions, revenues, brand equity. If they don't? You might be missing the forest for the trees ...

June 22, 2022

Every day, companies are missing customer experience (CX) "red flags" because they don't have the tools to observe CX processes or metrics. Even basic errors or defects in automated customer interactions are left undetected for days, weeks or months, leading to widespread customer dissatisfaction. In fact, poor CX and digital technology investments are costing enterprises billions of dollars in lost potential revenue ...