White Papers

A quarter-century of digital transformation has gotten us here: to the advent of the Data Age. From the introduction of email through to broadband, WiFi, cloud storage, SaaS and big data analytics, the pieces have been moving into place. Now, in the year 2020, we are at the cusp of something new. To thrive in this new age, every organization needs a complete view of its data — real-time insight, with the ability to take real-time action. Read the report to understand the competitive landscape and the four key recommendations for success in the Data Age.

Download this report to learn how AIOps can reduce stress from alert fatigue, prolonged and difficult incident management processes, and from constantly fighting fires rather than addressing root causes. This CIO Dive whitepaper is particularly valuable for organizations facing ITOps challenges such as:
- Traffic spikes
- Multichannel customer experience
- Visibility into tech stack performance
- Resolving incidents quickly with a remote IT workforce

Autonomous Operations is all about applying more intelligent automation to scale IT incident management, optimize your operational costs, improve service availability and mitigate the risks of digital transformation. Powered by machine learning, Autonomous Operations is the next generation, evolving beyond everything that has come before: from legacy ECA to AIOps. Download this eBook to learn all about what Autonomous Operations is, the problems it helps solve, what makes it “autonomous”, and the capabilities of BigPanda – the first Autonomous Operations solution available.

Artificial Intelligence (AI) may no longer be a revolutionary term, but for such a transformative and critical piece of technology, it often remains poorly understood by the teams that need it most. The new field of AIOps aims to narrow that gap for today’s leaders in IT Ops. AIOps offers critical capabilities to bring calm to overwhelmed IT Ops, NOC and DevOps teams and mitigates the fallout from today’s complex, noisy and dynamic IT stacks. This CIO Dive playbook explains how adopting AIOps can stem digital transformation’s deluge of work and give IT Ops leaders and decision makers pivotal insights otherwise unavailable.

IT operations is a battle with complexity — and IT operations and NOC teams are losing. This executive brief shows how tool proliferation and IT operations noise drive up headcount and force IT operations teams into a reactive mode that increases costs and decreases customer satisfaction. But now AI and machine learning (ML) enable autonomous operations that cuts through the noise to identify developing problems and their root cause before they impact services. That reduces outages and their durations and allows operations and NOC staff to focus on the most critical problems. Read the executive brief to learn how BigPanda enables IT operations to address overwhelming noise.

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