Xurrent launched autonomous AI Agents and an open Model Context Protocol (MCP) server.
The agents handle triage, knowledge work, ticket closure, and more for IT teams.
The MCP server connects Xurrent to external AI models from any provider.
Sera AI has been running inside Xurrent for years, classifying requests, drafting articles, and resolving routine tickets, with 91% of customers running it in production today. The new agents fill a different role. They are not assistants, but digital team members who complete tickets end-to-end while humans set the guardrails and sign off if needed.
"AI has been part of the Xurrent fabric for years. Today the role changes," said Phil Christianson, Chief Product Officer at Xurrent. "Our agents move from assisting the IT team to joining it. That's what we built the platform to make possible."
Xurrent's AI Agents arrive as digital members of the IT team, with specific roles, real accountability, and human oversight built in. Across the full lifecycle of IT service delivery, they take on the work that slows teams down: sorting, resolving, documenting, following up, and closing out. Every action is logged, auditable, and governed by the same policies that apply to every human on the platform. IT teams don't just manage the work anymore. They direct the workforce that does it, with full visibility into every decision made on their behalf.
The MCP server lets customers plug any AI model into Xurrent, whether that's OpenAI, Google, Anthropic, or one they built in-house. External agents inherit Xurrent's Shared Policy and Data Layer, with the same governance, audit trail, and visibility as the agents Xurrent ships. No matter where the intelligence comes from, Xurrent controls how it behaves.
Together, the AI Agents and MCP server make Xurrent the layer where IT operations and enterprise AI meet. Service requests, operational data, and any AI model customers run all flow through one platform with one governance layer. One place to build. One place to control. One place to grow.
"Vendors treat AI as a line item: a premium upgrade or a credit meter that runs dry mid-quarter," Christianson said. "Customers shouldn't pay more to use AI in the platform they have already bought. Xurrent includes it."
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