Zenoss expanded its Unified Communications monitoring capabilities by announcing a formal partnership with LayerX Technologies and launching UC Insight with Log Analytics, which is powered by LayerX’s AnalytiX software.
Unified Communications is a collection of applications enabling multichannel communications (instant messaging, email, voice and video) to traverse a common network, and provides users with a richly integrated ecosystem where contact and content are seamlessly shared.
With Unified Communications working in concert, business teams are able to collaborate with speed and efficiency. However, when Unified Communications solutions experience issues, organizations often grind to a halt as IT teams seek to restore Instant Messaging capabilities, troubleshoot dropped calls, or repair video conference and VOIP functionalities affected by jitter or other Quality of Service issues.
UC Insight with Log Analytics provides end-to-end monitoring across not only heterogeneous Unified Communications applications and systems, but infrastructure as well, delivering detailed call path analysis and Quality of Service readouts for all UC devices and tools.
“Organizations of all sizes are rapidly adopting Unified Communications platforms to increase team collaboration and productivity,” said Marcus MacNeill, Zenoss VP of Product Management. “UC Insight with Log Analytics offers extensive Quality of Service monitoring that helps our customers stay ahead of issues within their UC environment and uncover trends and patterns to optimize their communications services.”
UC Insight with Log Analytics displays all UC data under a single scalable architecture, correlated against performance thresholds and analyzed to determine anomalistic behavior. By combining this capability with the power of Zenoss Service Dynamics to automate remediation steps, incorporate detailed dashboards, and create reports, Zenoss provides a truly holistic approach to insuring UC environments constantly perform at their peak.
The platform itself is also extremely flexible with the ability to collect and index all types of data including Syslog, Proprietary Logs, Flow, RTCP, SDN Data, CMR/CDR, SQL Queries, SNMP, and more. Utilizing predefined rules and the powerful correlation engine at the heart of UC Insight with Log Analytics, users can extract, correlate, and take actions across the entire UC ecosystem. This data can then be graphed and analyzed to improve business performance.
“Forward-thinking enterprises have fully embraced Unified Communications as a key enabler for business productivity,” said Glenn Means, President of LayerX. “We are excited to partner with Zenoss to enable best-in-class Unified Communications monitoring and rich log analytics”.
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