Zenoss has announced the availability of Zenoss Service Dynamics. The new offering includes a service impact management solution that both unifies and automates impact and root cause analysis for IT services that span private and public IT infrastructures.

With Zenoss Service Dynamics, service providers and enterprises can now maintain visibility into the health of their hybrid IT services from a single console that is easy-to- configure and automatically updated in real-time as workloads migrate and relationships change. Zenoss’ offering natively understands virtualization and cloud services, and automatically adapts to changes in the underlying infrastructure that impact service delivery.

“In the wake of recent cloud outages and with enterprises hesitating to virtualize mission-critical applications, service assurance has become a key concern for cloud operations,” says Bill Karpovich, CEO of Zenoss. “Applying our model-driven approach to service impact and root cause analysis, we are giving IT operators what they need to move forward with confidence in the cloud – an automated solution for quickly pinpointing and responding to service health issues in real-time across the hybrid cloud datacenter.”

With the addition of service impact management, Zenoss continues to deliver on its vision for end-to-end service assurance for next generation data centers. With this release, service impact management, resource management and analytics will be offered as a single product under the brand name Zenoss Service Dynamics, the company’s commercial IT service assurance solution.

Key Features of Zenoss Service Dynamics include:

* Dynamic Impact Analysis – Maintain operational awareness of service health with next generation service impact analysis that leverages patent-pending “policy-gate” technology along with a real-time service model.

* Automated Root Cause Analysis – Quickly and automatically identify root cause of performance and availability issues with next generation root cause analysis that reduces event storms to a prioritized list of most likely incidents leveraging patent-pending confidence ranking algorithm.

* Highly Scalable Event Management – Aggregate and manage events for your entire IT stack across your virtual, physical, and cloud deployments with an event management system that provides event normalization and enrichment, and is easily extended and scaled through an embedded enterprise message bus.

* Historical & Predictive Analytics (formerly Zenoss Datacenter Insight) – Gain access to a turnkey operations data warehouse, out-of-the-box reports and advanced ad-hoc analysis capabilities that provide tenant-based reporting, historical trending, correlation and capacity forecasting.

* Unified Resource Monitoring (formerly Zenoss Enterprise) - Unify performance, availability, fault and event monitoring of networks, servers, storage and applications across your entire IT environment with a single, horizontally- scalable collection platform that is also agentless, template-driven, easy to customize and driven by auto-discovery.