What Can AIOps Do For IT Ops? - Part 2
October 26, 2021
Share this

APMdigest asked the top minds in the industry what they think AIOps can do for IT Operations. Part 2 covers capabilities supported by AIOps, such as visibility and alerting.

Start with What Can AIOps Do For IT Ops? - Part 1


Rapid digitization has made maintaining the performance of key business services across a hybrid cloud environment more imperative than ever. AIOps has quickly become the key technology to provide end-to-end visibility across the technology domains that support business and technology services. AIOps can be used in domain-agnostic settings, applying AI/ML across existing data from monitoring tools, or in a domain-centric way within a specific technology for existing multi-cloud, serverless and container environments. In both instances, the goal is to minimize downtime, speed up code releases and allow developers to get back to writing great software and features rather than spending cycles troubleshooting, and creates opportunities for teams to leverage data-driven decisions to quickly pin-point problems. While many organizations feel that they improved incident response and problem resolution within an area, leveraging proactive AIOps to provide end-to-end visibility across and deep within technology services is a competitive advantage.
Kia Behnia
VP of IT Operations, Splunk


AI (machine learning in particular) is particularly good at recognizing patterns in data — and thus highlights exceptions to those patterns. As a result, AIOps excels at anomaly detection. However, AI drops the ball when the data don't follow clear patterns. The more chaotic the IT environment, the poorer AIOps works.
Jason Bloomberg
President, Intellyx

The anomaly detection from AIOps gives users powerful visualizations comparing the statistics from one period of time compared to another.
Russell Rothstein
Founder and CEO, IT Central Station


Use AI/ML to easily detect evolving incidents across your IT Ops environment as they happen, through the use of cross-domain enrichment
Mohan Kompella, VP Product Marketing,
Adam Blau, Director of Product Marketing,
Anirban Chatterjee, Director of Product Marketing, BigPanda

AIOps is the quintessential analysis of application data coming from the hosting platform, systems logs, Continuous Monitoring tools, CI/CD events, as well as many other sources which can be gradually added as the practice matures (e.g. QA results/metrics output, incidents tracking, etc.) With the help of AI and ML and minimal human intervention, AIOps solutions are able to comb through aggregated data, identify the most relevant pieces of information and correlate them using deterministic analysis. This is the most exciting part of AIOps as it gives way to the true cognitive operations support capable of predicting (and possibly mitigating) incidents before they fully manifested themself in the application's ecosystem.
Oleg Boyko
CTO, Exadel


An AIOps tool can predict outcomes and smooth the path for IT operations using intelligent event notification indicating the likely problem within the infrastructure and propose probable solutions. AIOps can reach out to the specific owner or support team providing them with specific information about the issue, suggest remediation, or remediate the problem directly. AIOps tools are transformative for IT operations because they allow operations to concentrate on the business, not on watching screens.
Ron Williams
Analyst, Gigaom


AIOps platforms reduce alert noise by grouping interrelated alerts into high-quality incidents that describe to IT Ops teams what the problem is, what's impacted, what the root cause is, what action to take and then kick off automated remediation and resolution workflows.
Mohan Kompella, VP Product Marketing,
Adam Blau, Director of Product Marketing,
Anirban Chatterjee, Director of Product Marketing, BigPanda

AIOps extends value for distributed DevOps teams because of the drastic reduction in alert noise it creates. A majority of alerts currently presented to NOC, IT ops, and SRE teams are deemed irrelevant in mid-to-large sized enterprises. A great deal of toil can be eliminated, freeing up valuable employees to work on the hard, important problems.
Jason English
Principal Analyst, Intellyx

We have seen IT Central Station reviewers using AIOps capabilities for anomaly detection and for troubleshooting, which they say reduces noise when alerts come in.
Russell Rothstein
Founder and CEO, IT Central Station

Now, more than ever, IT teams are overwhelmed by the growing amount of noise from complex infrastructure and applications. Signal noise can impede finding incident root causes in critical moments, lead to longer resolution times, and bring about tedious, manual remediation practices. Teams end up with very little insight into what they need to improve to prevent similar problems from happening in the future. Investing in AIOps helps teams reduce noise from various monitoring tools, find the probable source of significant incidents, and automate as much of the incident response process as possible.
Andrew Marshall
Sr. Director of Product Marketing and Advocacy, PagerDuty

IT Ops teams are drowning in data. The advantage AIOps provides to IT Ops teams is the ability to find a signal through the noise.
Thomas LaRock
Head Geek, SolarWinds

With complicated and multilayered security stacks in play today, companies are finally having to deal with the issue of too many alerts being generated too often, commonly known as "alert fatigue." AIOps technology can easily and effectively reduce alert fatigue by applying a correlation of alerts from several sources and producing actionable alerts that point towards a common root cause. Ultimately, this reduces the noisy background, low priority, or unturned alerts that commonly distracts or hides credible alerts or patterns from security and IT professionals. As a result, there is less chance that they miss a credible alert or threat if AIOps is filtering, correlating, and pattern matching raw alerts into actionable events and alerts.
Chuck Everette
Director of Cybersecurity Advocacy, Deep Instinct

Go to What Can AIOps Do For IT Ops? - Part 3

Share this

The Latest

November 23, 2021

The holidays are almost upon us, and retailers are preparing well in advance for the onslaught of online consumers during this compressed period. The Friday following Thanksgiving Day has become the busiest shopping day of the year, and online shopping has never been more robust. But with supply chain disruptions limiting merchandise availability, customer experience will make the difference between clicking the purchase button or typing a competitor's web address ...

November 22, 2021

The 2021 holiday season will be an inflection point: As the economy starts to ramp up again while the country still grapples with the pandemic, holiday shopping will be the most digital holiday season in history by a long shot ... The work must begin months before, as organizations learn from the year prior and take steps to improve experiences and operations, fine-tune systems, plug in new data sources to enrich machine-learning algorithms, move more workloads to the cloud, automate, and experiment with new tech. These efforts culminate in "API Tuesday" ...

November 18, 2021

Most (83%) of nearly 1,500 business and IT decision makers believe that at least 25% of their workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey 2021. While all indicators signal hybrid work environments are the future, most organizations are not fully prepared to deliver a seamless hybrid work experience ...

November 17, 2021

The results of the 2021 BMC Mainframe Survey highlight the consistent positive growth outlook as seen in recent years, with 92 percent of respondents viewing the mainframe as a platform for long-term growth and new workloads, and 86 percent of extra-large shops expecting MIPS (millions of instructions per second) to grow in the coming year. This is not surprising, considering the disruptive nature of the modern digital economy ...

November 16, 2021

With an accelerated push toward digital transformation, organizations everywhere are trying to find ways to work smarter, not harder. A key component of this new model is finding ways to automate business processes — freeing up employees to focus on more strategic, valuable work and improving customers' experiences. Today's enterprise IT leaders have many options to help drive automation initiatives — from digital process automation and artificial intelligence (AI) to enterprise content management and robotic process automation (RPA) ...

November 15, 2021

Most (83%) companies would suffer business damage during the first 24 hours of an outage and thereafter, according to Pivoting to Risk-Driven Security Operations, a report from Netenrich based on a global survey of IT and security professionals ...

November 10, 2021

More than half (60%) of workers said new software had occasionally or frequently frustrated them within the past 24 months, according to a new survey by Gartner ...

November 09, 2021

Everyone laments technical debt like it were a high-interest credit card. But just like how your CFO uses debt as capital for the business, the intelligent Product Manager knows that technical debt can help finance your path to market if you know how to manage it well ...

November 08, 2021

Artificial intelligence (AI) may be the brains, but when the market hears the term "AIOps," it puts automation in the mix. After all, what is the use of knowing without doing? ...

November 03, 2021

How do you ensure your journey to automated IT Ops is streamlined and effective, and not just a buzzword? ...