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Application Performance Problems? It's Not Always the Network!

A primer on how to win the application versus network argument
Don Thomas Jacob

“It must be the network!” Network administrators hear this phrase all too often when an application is slow, data transfer is not fast enough or VoIP calls drop. Now, of course, the network is the underlying infrastructure all of these services run on, so if something does not work as expected it’s understandable that users more often than not place the blame on the network.

And sometimes that blame is rightfully placed on the network. It may indeed be that there isn’t enough bandwidth provisioned for the WAN, non-business traffic is hogging bandwidth, there are issues with high latency or there is incorrect or no QoS priority. Route flaps, the health of network devices or configuration mistakes can all also lead to application performance problems and are related to the network. Despite these potential problem areas, it is certainly not always the network that is to blame. The database, hardware and operating system are also common culprits. And believe it or not, a major cause of poor application performance can be the application itself.

Application performance issues stemming from the application can be caused by a number of different factors related to the design of the application and otherwise. For example, there could be too many elements or too much content in the application; it could be too chatty, making multiple connections for each user request; or it could be slow and long-running queries. Not to mention memory leak, thread lock or a bad database schema that is slowing down data retrieval. As a network administrator, though, try telling this to the application developer or systems administrator and more often than not you’ll find yourself engaged in an epic battle.

Sure, there are half as many reasons why the source of the issue could be the network, but that argument won’t fly. You’re going to have to prove it. Here a few of the common accusations developers and SysAdmins make and how you can be prepared to refute them:

“Hey, the network is just too slow”

Response: You should power up your network monitoring tool and check the health and status of your network devices. SNMP tools can provide a lot of useful information. For example, when monitoring your routers and switches with SNMP, you can see if there were route flaps, packet loss, an increase in RTT and latency, and if the device CPU or memory utilization is high.

“Maybe your WAN link can’t handle my app”

Response: Cisco IPSLA can send synthetic packets and report on the capability or the readiness of the network link to handle IP traffic with TCP and UDP protocols or report specifically about VoIP performance, RTT, etc. If the synthetic packets generated by Cisco IPSLA that match the application protocol can be handled, they should also be able to handle the actual application traffic.

“There’s just not enough bandwidth”

Response: There’s a tool for that too! NetFlow data from routing and switching devices can report on bandwidth usage telling you how much of your WAN link is being utilized, which applications are using it, what end-points are involved and even report on the ToS priority of each IP conversation.

“It’s got to be something to do with your QoS priorities”

Response: Using a monitoring tool that supports Cisco CBQoS reporting, you can validate the performance of your QoS policies — pre and post policy statistics, too much buffer and how much traffic is being dropped for each QoS policy and class.

If your QoS policies are working as expected, it’s time to tell your foe, “Nope, try again!”

“Well, it might not be any of those things, but it’s still definitely the network”

Response: When all else fails, the answer is deep packet inspection (DPI). The visibility that DPI provides is virtually unlimited throughput information, out of order segment details, handshake details, re-transmissions and almost any other information you will need to prove once and for all that it’s not the network, and also find out the actual cause for poor application performance so you can really rub it in.

In conclusion, with the right technology and tools, network administrators can prove that the network is not at fault, but equally important they can be proactive and ensure small, routine network issues don’t become major headaches to begin with.

Don Thomas Jacob is a Head Geek at SolarWinds.

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Application Performance Problems? It's Not Always the Network!

A primer on how to win the application versus network argument
Don Thomas Jacob

“It must be the network!” Network administrators hear this phrase all too often when an application is slow, data transfer is not fast enough or VoIP calls drop. Now, of course, the network is the underlying infrastructure all of these services run on, so if something does not work as expected it’s understandable that users more often than not place the blame on the network.

And sometimes that blame is rightfully placed on the network. It may indeed be that there isn’t enough bandwidth provisioned for the WAN, non-business traffic is hogging bandwidth, there are issues with high latency or there is incorrect or no QoS priority. Route flaps, the health of network devices or configuration mistakes can all also lead to application performance problems and are related to the network. Despite these potential problem areas, it is certainly not always the network that is to blame. The database, hardware and operating system are also common culprits. And believe it or not, a major cause of poor application performance can be the application itself.

Application performance issues stemming from the application can be caused by a number of different factors related to the design of the application and otherwise. For example, there could be too many elements or too much content in the application; it could be too chatty, making multiple connections for each user request; or it could be slow and long-running queries. Not to mention memory leak, thread lock or a bad database schema that is slowing down data retrieval. As a network administrator, though, try telling this to the application developer or systems administrator and more often than not you’ll find yourself engaged in an epic battle.

Sure, there are half as many reasons why the source of the issue could be the network, but that argument won’t fly. You’re going to have to prove it. Here a few of the common accusations developers and SysAdmins make and how you can be prepared to refute them:

“Hey, the network is just too slow”

Response: You should power up your network monitoring tool and check the health and status of your network devices. SNMP tools can provide a lot of useful information. For example, when monitoring your routers and switches with SNMP, you can see if there were route flaps, packet loss, an increase in RTT and latency, and if the device CPU or memory utilization is high.

“Maybe your WAN link can’t handle my app”

Response: Cisco IPSLA can send synthetic packets and report on the capability or the readiness of the network link to handle IP traffic with TCP and UDP protocols or report specifically about VoIP performance, RTT, etc. If the synthetic packets generated by Cisco IPSLA that match the application protocol can be handled, they should also be able to handle the actual application traffic.

“There’s just not enough bandwidth”

Response: There’s a tool for that too! NetFlow data from routing and switching devices can report on bandwidth usage telling you how much of your WAN link is being utilized, which applications are using it, what end-points are involved and even report on the ToS priority of each IP conversation.

“It’s got to be something to do with your QoS priorities”

Response: Using a monitoring tool that supports Cisco CBQoS reporting, you can validate the performance of your QoS policies — pre and post policy statistics, too much buffer and how much traffic is being dropped for each QoS policy and class.

If your QoS policies are working as expected, it’s time to tell your foe, “Nope, try again!”

“Well, it might not be any of those things, but it’s still definitely the network”

Response: When all else fails, the answer is deep packet inspection (DPI). The visibility that DPI provides is virtually unlimited throughput information, out of order segment details, handshake details, re-transmissions and almost any other information you will need to prove once and for all that it’s not the network, and also find out the actual cause for poor application performance so you can really rub it in.

In conclusion, with the right technology and tools, network administrators can prove that the network is not at fault, but equally important they can be proactive and ensure small, routine network issues don’t become major headaches to begin with.

Don Thomas Jacob is a Head Geek at SolarWinds.

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IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

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