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Applications Outpacing BYOD as Top IT Mobility Priority

Successful enterprise mobility deployment goes beyond supporting Bring Your Own Device (BYOD), and requires specific strategies targeted at balanced servicing of customer, IT and employee needs, according to a new global study, TechInsights Report: Enterprise Mobility–It’s All About the Apps, from Vanson Bourne commissioned by CA Technologies.

The study surveyed 1,300 senior IT leaders worldwide and shows that while the benefits of mobility are well understood, concerns over security and privacy, multiple platform support, budget constraints and lack of appropriately skilled personnel are seen as the biggest obstacles to mobility adoption.

Nearly all (83 percent) of US respondents recognize a greater need for realizing business opportunities with mobility. Organizations that have been successful with their mobility initiatives have experienced anywhere from a 17 to 24 percent improvement in business in the form of increased revenue, faster time-to-market, improved competitive positioning, enhanced customer experience, better employee productivity and lower costs.

The report also reveals that external customer initiatives like secure application management are now outpacing internal BYOD projects on IT priority lists. It indicates customer-facing mobile initiatives are business-critical and need to be addressed with the same sense of urgency as internal efforts. Customer-facing initiatives are seen as means to better address customer demands and improve the customer experience and satisfaction overall.

Today, CIOs are under enormous pressures to address the rapid pace of technology change and evolution. Mobility has dramatically elevated the complexity of what is needed both for internal users and customer-facing systems. The potential of not complying with key regulations, inadvertent dissemination of corporate information, or negatively impacting brand reputation because of poor customer experience though a mobile application shopping experience, are just a few examples of risks faced by organizations that do not have an enterprise-wide mobility strategy.

Among the study’s specific findings:

Now it is about the apps

Traditional focus for IT has been on devices, but the real opportunity is to focus on mobile apps.

63 percent of respondents selected mobile apps for customers or employees as their number one priority (versus 37 percent for internal BYOD and managing employee devices).

Now it is about the customer

IT's mobility focus started with BYOD and satisfying their employees. Now, the demand is coming from the customers as well, and IT must address both.

The number one driver of mobility initiatives is increased demand from customers as reported by 42 percent of respondents. Others include improving the customer experience (33 percent) and improving customer support (26 percent).

Now IT must be proactive, not reactive

BYOD was all about IT reacting to demands from employee. Now, demand for mobile apps provides a new opportunity to drive new business initiatives.

IT spending on mobility will increase 50 percent over three years.

Spending on mobility outside of IT will grow from 9 percent to 15 percent, making this another reason for IT to be proactive.

Security and privacy concerns remain important

Security and privacy concerns remain more important than ever—not just for securing devices, but for securing the apps.

More than one third of respondents cited security and privacy concerns as their number one challenge.

Enterprise mobility adopters have been experiencing real and measurable benefits

While challenges remain and investment is needed, there are real, quantifiable benefits to be achieved.

Respondents who have already achieved specific benefits report between 17 to 24 percent improvement in time-to-market, revenue, increased customer satisfaction, better employee productivity and retention/recruitment, and lower costs for BYOD programs.

Survey Methodology: Vanson Bourne conducted the CA Technologies-sponsored study of 1300 senior IT leaders in financial services, healthcare, manufacturing, public sector and telecommunications in 21 countries around the world in May through July 2013. The study’s respondents assume IT executive, management, project lead or enterprise architect positions at enterprises with revenues of $100 million or more. For more information on the research and to download the whitepaper, visit here.

ABOUT Ram Varadarajan

Ram Varadarajan is General Manager, New Business Innovation, at CA Technologies.

Related Links:

www.ca.com

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Applications Outpacing BYOD as Top IT Mobility Priority

Successful enterprise mobility deployment goes beyond supporting Bring Your Own Device (BYOD), and requires specific strategies targeted at balanced servicing of customer, IT and employee needs, according to a new global study, TechInsights Report: Enterprise Mobility–It’s All About the Apps, from Vanson Bourne commissioned by CA Technologies.

The study surveyed 1,300 senior IT leaders worldwide and shows that while the benefits of mobility are well understood, concerns over security and privacy, multiple platform support, budget constraints and lack of appropriately skilled personnel are seen as the biggest obstacles to mobility adoption.

Nearly all (83 percent) of US respondents recognize a greater need for realizing business opportunities with mobility. Organizations that have been successful with their mobility initiatives have experienced anywhere from a 17 to 24 percent improvement in business in the form of increased revenue, faster time-to-market, improved competitive positioning, enhanced customer experience, better employee productivity and lower costs.

The report also reveals that external customer initiatives like secure application management are now outpacing internal BYOD projects on IT priority lists. It indicates customer-facing mobile initiatives are business-critical and need to be addressed with the same sense of urgency as internal efforts. Customer-facing initiatives are seen as means to better address customer demands and improve the customer experience and satisfaction overall.

Today, CIOs are under enormous pressures to address the rapid pace of technology change and evolution. Mobility has dramatically elevated the complexity of what is needed both for internal users and customer-facing systems. The potential of not complying with key regulations, inadvertent dissemination of corporate information, or negatively impacting brand reputation because of poor customer experience though a mobile application shopping experience, are just a few examples of risks faced by organizations that do not have an enterprise-wide mobility strategy.

Among the study’s specific findings:

Now it is about the apps

Traditional focus for IT has been on devices, but the real opportunity is to focus on mobile apps.

63 percent of respondents selected mobile apps for customers or employees as their number one priority (versus 37 percent for internal BYOD and managing employee devices).

Now it is about the customer

IT's mobility focus started with BYOD and satisfying their employees. Now, the demand is coming from the customers as well, and IT must address both.

The number one driver of mobility initiatives is increased demand from customers as reported by 42 percent of respondents. Others include improving the customer experience (33 percent) and improving customer support (26 percent).

Now IT must be proactive, not reactive

BYOD was all about IT reacting to demands from employee. Now, demand for mobile apps provides a new opportunity to drive new business initiatives.

IT spending on mobility will increase 50 percent over three years.

Spending on mobility outside of IT will grow from 9 percent to 15 percent, making this another reason for IT to be proactive.

Security and privacy concerns remain important

Security and privacy concerns remain more important than ever—not just for securing devices, but for securing the apps.

More than one third of respondents cited security and privacy concerns as their number one challenge.

Enterprise mobility adopters have been experiencing real and measurable benefits

While challenges remain and investment is needed, there are real, quantifiable benefits to be achieved.

Respondents who have already achieved specific benefits report between 17 to 24 percent improvement in time-to-market, revenue, increased customer satisfaction, better employee productivity and retention/recruitment, and lower costs for BYOD programs.

Survey Methodology: Vanson Bourne conducted the CA Technologies-sponsored study of 1300 senior IT leaders in financial services, healthcare, manufacturing, public sector and telecommunications in 21 countries around the world in May through July 2013. The study’s respondents assume IT executive, management, project lead or enterprise architect positions at enterprises with revenues of $100 million or more. For more information on the research and to download the whitepaper, visit here.

ABOUT Ram Varadarajan

Ram Varadarajan is General Manager, New Business Innovation, at CA Technologies.

Related Links:

www.ca.com

Hot Topics

The Latest

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

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