AppNeta announced its integrated SaaS Application Monitoring (SAM) bundle, a new offering in its Application Performance Management (APM) solution suite that delivers improved end user satisfaction and decreased operational costs.

SAM measures the performance, availability, and usage of all SaaS applications across the enterprise. SAM identifies applications in use, provides deep, granular visibility into performance of critical applications, and speeds troubleshooting of impacted services. With this unique combination of capabilities, AppNeta ensures visibility into the end-user experience with key applications, tied directly to infrastructure metrics throughout the internal and external application delivery networks.

“AppNeta addresses the needs of development and IT professionals who build, operate, and support business critical web applications in production, but also those professionals that support the users of SaaS-based external applications,” said Matt Stevens, President and CEO at AppNeta. “AppNeta is the only solution to provide SaaS-based full stack performance insight, from the application through the network to the end user. Using the AppNeta solution with SAM provides the deep insight to know who is using an app, whether it’s available, and how it is performing from the end user’s perspective,” says Matt Stevens, President and CEO at AppNeta.

SAM combines multiple data sources to deliver this insight and identifies applications, resource usage, and real user performance based on “from-the-wire” APM. This insight is augmented with specific extensions for key applications by executing transactions using a real web browser, along with AppNeta’s patented network technology for unprecedented full-stack insight. SAM aggregates this information in order to assure SLAs, visualize SaaS usage enterprise-wide, and identify slowdown or outages at specific end-user locations, via either a central SaaS-based dashboard or proactive alerts, allowing IT to isolate and remediate the source of the performance degradation.

SAM enables IT and operations managers to know quickly where problems are and what the cause is before users are impacted, providing the following key technical features:

- Automatic discovery of applications, identifying resource competition, usage patterns, and impact to other SaaS and non-SaaS applications. Multi-location visualizations enable users to view and measure traffic volume and traffic rates across multiple office locations and various applications and application classes and categories.

- Application extensions for targeted monitoring of SaaS applications such as Salesforce Microsoft Dynamics, NetSuite, Office365 and AthenaHealth. By using a real web browser, executing transactions from “behind the firewall” at user locations, SAM provides industry-standard Apdex scoring for each critical application, allowing quick, detailed troubleshooting without having to configure custom scripts.

- SaaS performance monitoring from either behind the corporate firewall or at remote offices or data centers as well as from AppNeta-managed Internet facing locations

- Web App SLA Report for assuring delivery of applications. By combining information about the end user experience and direct monitoring of the external network infrastructure for application readiness, SAM enables both proactive and ad-hoc analysis of the network’s ability to support all applications in use.

SAM supports most major SaaS applications, including Salesforce, Microsoft Dynamics, Office 360, and Google Docs.