A new offer, powered by AppNeta, enables Fuze to proactively provide access to actionable insights into the end-user experience and underlying network performance from thousands of customer locations to the Fuze service origination points.
By automatically instrumenting the end-to-end network, the new offer empowers Fuze customers to proactively understand the capabilities of their network and instantly realize the root cause of any service-impacting impairments, regardless if they originate from the customer’s own network or a third-party network that connects the customer to the Fuze service. This new offering is a cloud-based service, so all of the performance metrics and resulting second-order analytics are stored for up to one year. Customers can see trends in order to drive short-term customer operational efficiencies and long-term business decisions.
AppNeta’s patented approach uses both active and passive measurement techniques to gauge multiple dimensions of performance insight that covers layers 2 through 7 of the network, continuously monitored from the customer’s actual business locations. AppNeta’s technology uniquely understands, alerts and reports on the critical operational mix of network delivery, end-user experience and application usage, while offering one-minute granularity with up to 365 days of historical data.
The Fuze platform with AppNeta’s real-time network monitoring service is available now.
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