Aternity Integrates With Intel EMA
August 26, 2021
Share this

Aternity announced an integration with Intel Endpoint Management Assistant (Intel ® EMA) that will enable customers to provide DEM and IT support for Intel vPro platform-based devices, whether in-office or working remotely.

The combination of Aternity and Intel EMA gives customers unmatched visibility and control over their employees’ digital experience through the proactive identification of performance issues and remote remediation, even when devices are powered off or have an unresponsive operating system.

These latest generation systems provide enterprises with improved performance along with enhanced remote monitoring and management capabilities, such as those provided by Intel EMA.

Together, Aternity and Intel are providing customers with key capabilities to remotely service employees:

- Proactive identification and resolution of employee experience issues: Leveraging AIOps and event correlation, customers can proactively identify issues and resolve them directly from within Aternity DEM.

- Device performance improvements without interruption: With Aternity’s deep insight into the employee experience, IT teams can leverage Intel® EMA to remotely resolve issues without impacting the employee experience.

- Seamless device updates: Aternity DEM enables IT teams to pinpoint the best time to update a device, and Intel EMA gives them the ability to power on the system and update the device remotely.

- Remote discovery and management of unresponsive systems: IT teams now can launch Intel EMA directly from the Aternity dashboard to investigate and remediate OS-level failures without the need for in-person support.

“Intel’s collaboration with Aternity gives customers the ability to remotely manage their Intel devices and helps ensure they are optimized for remote employees,” said P.J. Malloy, CTO, Aternity. “Together Intel and Aternity are helping enterprises enable a truly productive and satisfied hybrid workforce.”

Share this

The Latest

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...

October 04, 2021

Is your company trying to use artificial intelligence (AI) for business purposes like sales and marketing, finance or customer experience? If not, why not? If so, has it struggled to start AI projects and get them to work effectively? ...

September 30, 2021

As remote work persists, and organizations take advantage of hire-from-anywhere models — in addition to facing other challenges like extreme weather events — companies across industries are continuing to re-evaluate the effectiveness of their tech stack. Today's increasingly distributed workforce has put a much greater emphasis on network availability across more endpoints as well as increased the bandwidth required for voice and video. For many, this has posed the question of whether to switch to a new network monitoring system ...

September 29, 2021

When a website or app fails or falters, the standard operating procedure is to assemble a sizable team to quickly "divide and conquer" to find a solution. The details of the problem can usually be found somewhere among millions of log events and metrics, leading to slow and painstaking searches that can take hours and often involve handoffs between experts in different areas of the software. The immediate goal in these situations is not to be comprehensive, but rather to troubleshoot until you find a solution that remedies the symptom, even if the underlying root cause is not addressed ...