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Blameless Adds New Integrations with ServiceNow and Microsoft Teams

Blameless released new, expanded integrations with ServiceNow and Microsoft Teams.

These integrations join other major integrations within the Blameless ecosystem like Slack, PagerDuty, and Jira, significantly broadening Blameless’ footprint in the enterprise SaaS market.

This also represents an opportunity for ServiceNow and Microsoft Teams users looking to modernize their incident response or more fully embrace SRE practices.

Utilizing Blameless bot commands within a chat-app streamlines the entire subsequent workflow. Blameless automatically creates a dedicated Teams channel that includes a live “incident summary” tab. Keeping all stakeholders informed and updated, while gathering every piece of relevant data for clean retrospective reports. For teams using ServiceNow, a record is simultaneously created, updating both ServiceNow and Blameless, in real-time. This communication across tools from a centralized location reduces the load on engineering teams while protecting customers from the negative impact of slow, disorganized incident response.

Customers that rely on Blameless have consistently achieved higher levels of reliability. Blameless customers benefit from 10x faster incident resolution, and a 45% reduction in high severity incidents. Most importantly, This translates to higher customer satisfaction and reduced churn by up to 10%.

With this announcement, Blameless expands the number of platform integrations available to customers. Addressing the market demand across Enterprise organizations for an integrated SRE solution that:

- Creates tighter alignment between engineering and business functions including support, success and product.

- Augments existing investments in DevOps and IT workflow tooling.

- Improves reliability, reduces customer impact and supports increased velocity in delivering new features.

Blameless' product updates include:

- ServiceNow: Integrate Blameless with ServiceNow to streamline incident ticketing workflows and start using powerful features for retrospective learning, reduce repeat future incidents and update your ticketing system of record.

- Microsoft Teams: Enhancements to Microsoft Teams Integration with a new summary tab for each incident channel. Keep everyone updated as incidents progress.

"With these seamless integrations, Blameless brings clearer direction, calm and improved visibility to engineering organizations using ServiceNow. Helping them run smoother and richer incidents and retrospectives," stated Nicolas Philip, Director of Product, Blameless.

“DevOps teams rely on many tools to investigate and resolve incidents, according to our recent research,” stated Paul Nashawaty, Senior Analyst, Enterprise Strategy Group. “If these distinct tools don’t integrate and update with relevant data, it slows everything down and burdens the engineers and developers with downstream impact to the customer. Blameless integrations have demonstrated better workflows and data insights for ongoing learning to address these challenges.”

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Blameless Adds New Integrations with ServiceNow and Microsoft Teams

Blameless released new, expanded integrations with ServiceNow and Microsoft Teams.

These integrations join other major integrations within the Blameless ecosystem like Slack, PagerDuty, and Jira, significantly broadening Blameless’ footprint in the enterprise SaaS market.

This also represents an opportunity for ServiceNow and Microsoft Teams users looking to modernize their incident response or more fully embrace SRE practices.

Utilizing Blameless bot commands within a chat-app streamlines the entire subsequent workflow. Blameless automatically creates a dedicated Teams channel that includes a live “incident summary” tab. Keeping all stakeholders informed and updated, while gathering every piece of relevant data for clean retrospective reports. For teams using ServiceNow, a record is simultaneously created, updating both ServiceNow and Blameless, in real-time. This communication across tools from a centralized location reduces the load on engineering teams while protecting customers from the negative impact of slow, disorganized incident response.

Customers that rely on Blameless have consistently achieved higher levels of reliability. Blameless customers benefit from 10x faster incident resolution, and a 45% reduction in high severity incidents. Most importantly, This translates to higher customer satisfaction and reduced churn by up to 10%.

With this announcement, Blameless expands the number of platform integrations available to customers. Addressing the market demand across Enterprise organizations for an integrated SRE solution that:

- Creates tighter alignment between engineering and business functions including support, success and product.

- Augments existing investments in DevOps and IT workflow tooling.

- Improves reliability, reduces customer impact and supports increased velocity in delivering new features.

Blameless' product updates include:

- ServiceNow: Integrate Blameless with ServiceNow to streamline incident ticketing workflows and start using powerful features for retrospective learning, reduce repeat future incidents and update your ticketing system of record.

- Microsoft Teams: Enhancements to Microsoft Teams Integration with a new summary tab for each incident channel. Keep everyone updated as incidents progress.

"With these seamless integrations, Blameless brings clearer direction, calm and improved visibility to engineering organizations using ServiceNow. Helping them run smoother and richer incidents and retrospectives," stated Nicolas Philip, Director of Product, Blameless.

“DevOps teams rely on many tools to investigate and resolve incidents, according to our recent research,” stated Paul Nashawaty, Senior Analyst, Enterprise Strategy Group. “If these distinct tools don’t integrate and update with relevant data, it slows everything down and burdens the engineers and developers with downstream impact to the customer. Blameless integrations have demonstrated better workflows and data insights for ongoing learning to address these challenges.”

The Latest

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...

In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...

Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...

As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

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