Blameless Adds New Integrations with ServiceNow and Microsoft Teams
September 14, 2022
Share this

Blameless released new, expanded integrations with ServiceNow and Microsoft Teams.

These integrations join other major integrations within the Blameless ecosystem like Slack, PagerDuty, and Jira, significantly broadening Blameless’ footprint in the enterprise SaaS market.

This also represents an opportunity for ServiceNow and Microsoft Teams users looking to modernize their incident response or more fully embrace SRE practices.

Utilizing Blameless bot commands within a chat-app streamlines the entire subsequent workflow. Blameless automatically creates a dedicated Teams channel that includes a live “incident summary” tab. Keeping all stakeholders informed and updated, while gathering every piece of relevant data for clean retrospective reports. For teams using ServiceNow, a record is simultaneously created, updating both ServiceNow and Blameless, in real-time. This communication across tools from a centralized location reduces the load on engineering teams while protecting customers from the negative impact of slow, disorganized incident response.

Customers that rely on Blameless have consistently achieved higher levels of reliability. Blameless customers benefit from 10x faster incident resolution, and a 45% reduction in high severity incidents. Most importantly, This translates to higher customer satisfaction and reduced churn by up to 10%.

With this announcement, Blameless expands the number of platform integrations available to customers. Addressing the market demand across Enterprise organizations for an integrated SRE solution that:

- Creates tighter alignment between engineering and business functions including support, success and product.

- Augments existing investments in DevOps and IT workflow tooling.

- Improves reliability, reduces customer impact and supports increased velocity in delivering new features.

Blameless' product updates include:

- ServiceNow: Integrate Blameless with ServiceNow to streamline incident ticketing workflows and start using powerful features for retrospective learning, reduce repeat future incidents and update your ticketing system of record.

- Microsoft Teams: Enhancements to Microsoft Teams Integration with a new summary tab for each incident channel. Keep everyone updated as incidents progress.

"With these seamless integrations, Blameless brings clearer direction, calm and improved visibility to engineering organizations using ServiceNow. Helping them run smoother and richer incidents and retrospectives," stated Nicolas Philip, Director of Product, Blameless.

“DevOps teams rely on many tools to investigate and resolve incidents, according to our recent research,” stated Paul Nashawaty, Senior Analyst, Enterprise Strategy Group. “If these distinct tools don’t integrate and update with relevant data, it slows everything down and burdens the engineers and developers with downstream impact to the customer. Blameless integrations have demonstrated better workflows and data insights for ongoing learning to address these challenges.”

Share this

The Latest

October 03, 2022

IT engineers and executives are responsible for system reliability and availability. The volume of data can make it hard to be proactive and fix issues quickly. With over a decade of experience in the field, I know the importance of IT operations analytics and how it can help identify incidents and enable agile responses ...

September 30, 2022

For businesses with vast and distributed computing infrastructures, one of the main objectives of IT and network operations is to locate the cause of a service condition that is having an impact. The more human resources are put into the task of gathering, processing, and finally visual monitoring the massive volumes of event and log data that serve as the main source of symptomatic indications for emerging crises, the closer the service is to the company's source of revenue ...

September 29, 2022

Our digital economy is intolerant of downtime. But consumers haven't just come to expect always-on digital apps and services. They also expect continuous innovation, new functionality and lightening fast response times. Organizations have taken note, investing heavily in teams and tools that supposedly increase uptime and free resources for innovation. But leaders have not realized this "throw money at the problem" approach to monitoring is burning through resources without much improvement in availability outcomes ...

September 28, 2022

Although 83% of businesses are concerned about a recession in 2023, B2B tech marketers can look forward to growth — 51% of organizations plan to increase IT budgets in 2023 vs. a narrow 6% that plan to reduce their spend, according to the 2023 State of IT report from Spiceworks Ziff Davis ...

September 27, 2022

Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...

September 26, 2022

In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...

September 23, 2022

In order to properly sort through all monitoring noise and identify true problems, their causes, and to prioritize them for response by the IT team, they have created and built a revolutionary new system using a meta-cognitive model ...

September 22, 2022

As we shift further into a digital-first world, where having a reliable online experience becomes more essential, Site Reliability Engineers remain in-demand among organizations of all sizes ... This diverse set of skills and values can be difficult to interview for. In this blog, we'll get you started with some example questions and processes to find your ideal SRE ...

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

September 20, 2022

Users today expect a seamless, uninterrupted experience when interacting with their web and mobile apps. Their expectations have continued to grow in tandem with their appetite for new features and consistent updates. Mobile apps have responded by increasing their release cadence by up to 40%, releasing a new full version of their app every 4-5 days, as determined in this year's SmartBear State of Software Quality | Application Stability Index report ...