Blameless CommsFlow Launched
February 07, 2022
Share this

Blameless announced the availability of its new CommsFlow product capability, designed to keep all stakeholders updated as the reliability of services and applications are impacted by incidents.

The new CommsFlow streamlines all communication during and after incidents, significantly speeding up the critical task of delivering context-rich and timely updates to customers and internal teams. Updates are automatically sent at workflow transitions or as task reminders for on-call engineers, reducing the cognitive load, speeding time to resolution, and improving learning.

Blameless’ new CommsFlow is designed to run effective, automated, and comprehensive communication strategies, from incident resolution to retrospectives after completion. It makes the lift much lighter, keeps everyone up to speed, and most importantly, frees up engineering focus time.

Additional enhancements include tighter integration with Pagerduty, StatusPage, and Microsoft Teams Chat and Video. These features give engineers full control when managing incidents from beginning to end. Operations run smoothly, and teams focus precious time on development work.

Blameless New Product updates include:

- CommsFlow: Automatically triggers communication flow using email, SMS, Slack, and Microsoft Teams based on changing incident and retrospective workflow conditions.

- Microsoft Teams: Blameless integration and chat bot now available on the Microsoft AppSource.

- Statuspage: Integration provides finer control of the specific services (components) that incidents are affecting.

- Pagerduty: Now users bring more context to incidents by linking the Pagerduty services impacted with simple bot commands inside your messaging tool.

“Managing incidents requires focused energy from your team. If we can alleviate that burden with features that automatically communicate at the right moments, it’s a game changer for on-call teams,” said Lyon Wong, Co-Founder and CEO, Blameless.

Share this

The Latest

February 21, 2024

Generative AI will usher in advantages within various industries. However, the technology is still nascent, and according to the recent Dynatrace survey there are many challenges and risks that organizations need to overcome to use this technology effectively ...

February 20, 2024

In today's digital era, monitoring and observability are indispensable in software and application development. Their efficacy lies in empowering developers to swiftly identify and address issues, enhance performance, and deliver flawless user experiences. Achieving these objectives requires meticulous planning, strategic implementation, and consistent ongoing maintenance. In this blog, we're sharing our five best practices to fortify your approach to application performance monitoring (APM) and observability ...

February 16, 2024

In MEAN TIME TO INSIGHT Episode 3, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses network security with Chris Steffen, VP of Research Covering Information Security, Risk, and Compliance Management at EMA ...

February 15, 2024

In a time where we're constantly bombarded with new buzzwords and technological advancements, it can be challenging for businesses to determine what is real, what is useful, and what they truly need. Over the years, we've witnessed the rise and fall of various tech trends, such as the promises (and fears) of AI becoming sentient and replacing humans to the declaration that data is the new oil. At the end of the day, one fundamental question remains: How can companies navigate through the tech buzz and make informed decisions for their future? ...

February 14, 2024

We increasingly see companies using their observability data to support security use cases. It's not entirely surprising given the challenges that organizations have with legacy SIEMs. We wanted to dig into this evolving intersection of security and observability, so we surveyed 500 security professionals — 40% of whom were either CISOs or CSOs — for our inaugural State of Security Observability report ...

February 13, 2024

Cloud computing continues to soar, with little signs of slowing down ... But, as with any new program, companies are seeing substantial benefits in the cloud but are also navigating budgetary challenges. With an estimated 94% of companies using cloud services today, priorities for IT teams have shifted from purely adoption-based to deploying new strategies. As they explore new territories, it can be a struggle to exploit the full value of their spend and the cloud's transformative capabilities ...

February 12, 2024

What will the enterprise of the future look like? If we asked this question three years ago, I doubt most of us would have pictured today as we know it: a future where generative AI has become deeply integrated into business and even our daily lives ...

February 09, 2024

With a focus on GenAI, industry experts offer predictions on how AI will evolve and impact IT and business in 2024. Part 5, the final installment in this series, covers the advantages AI will deliver: Generative AI will become increasingly important for resolving complicated data integration challenges, essentially providing a natural-language intermediary between data endpoints ...

February 08, 2024

With a focus on GenAI, industry experts offer predictions on how AI will evolve and impact IT and business in 2024. Part 4 covers the challenges of AI: In the short term, the rapid development and adoption of AI tools and products leveraging AI services will lead to an increase in biased outputs ...

February 07, 2024

With a focus on GenAI, industry experts offer predictions on how AI will evolve and impact IT and business in 2024. Part 3 covers the technologies that will drive AI: The question on every leader's mind in 2023 was - how soon will I see the return on my AI investment? The answer may lie in quantum computing ...