Blameless CommsFlow Launched
February 07, 2022
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Blameless announced the availability of its new CommsFlow product capability, designed to keep all stakeholders updated as the reliability of services and applications are impacted by incidents.

The new CommsFlow streamlines all communication during and after incidents, significantly speeding up the critical task of delivering context-rich and timely updates to customers and internal teams. Updates are automatically sent at workflow transitions or as task reminders for on-call engineers, reducing the cognitive load, speeding time to resolution, and improving learning.

Blameless’ new CommsFlow is designed to run effective, automated, and comprehensive communication strategies, from incident resolution to retrospectives after completion. It makes the lift much lighter, keeps everyone up to speed, and most importantly, frees up engineering focus time.

Additional enhancements include tighter integration with Pagerduty, StatusPage, and Microsoft Teams Chat and Video. These features give engineers full control when managing incidents from beginning to end. Operations run smoothly, and teams focus precious time on development work.

Blameless New Product updates include:

- CommsFlow: Automatically triggers communication flow using email, SMS, Slack, and Microsoft Teams based on changing incident and retrospective workflow conditions.

- Microsoft Teams: Blameless integration and chat bot now available on the Microsoft AppSource.

- Statuspage: Integration provides finer control of the specific services (components) that incidents are affecting.

- Pagerduty: Now users bring more context to incidents by linking the Pagerduty services impacted with simple bot commands inside your messaging tool.

“Managing incidents requires focused energy from your team. If we can alleviate that burden with features that automatically communicate at the right moments, it’s a game changer for on-call teams,” said Lyon Wong, Co-Founder and CEO, Blameless.

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