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BMC Helix Achieves FedRAMP Certification

BMC announced its BMC Helix service and operations management platform has achieved Federal Risk Authorization Management Program (FedRAMP) Moderate authorization for the BMC Helix v 21.3 in the Amazon Web Services (AWS) cloud.

The BMC Helix solution in the AWS cloud allows federal agencies to choose BMC for their seamless, secure cloud migrations as they face ever-changing and demanding missions.

The BMC Helix platform is designed for organizations looking to:

- Modernize the enterprise by accelerating the shift to the cloud, optimizing existing on-premises solutions, and enabling further innovation

- Find and solve problems faster, support high-velocity DevOps teams, and drive innovation with AI-powered service management and IT operations (AIOps) from the AWS cloud

In addition to previously authorized service management capabilities, governmental customers will now be able to capitalize on BMC’s innovative, industry-leading operations management capabilities in the cloud.

“This authorization reflects the close coordination between BMC and our extensive customer base, providing the innovative software-as-a-service (SaaS) solutions they need to modernize their enterprise IT systems. Our partnership with AWS is a critical part of this capability. Together, we offer unimpeachable service and operations management SaaS solutions to our federal agencies,” said David Sims, Area VP and GM of BMC Federal. “We are honored to provide our government customers this broader set of BMC Helix capabilities with FedRAMP Moderate authorization that accelerates their cloud initiatives and offers the highest levels of agility, scalability, and confidence to achieve program and mission success.”

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BMC Helix Achieves FedRAMP Certification

BMC announced its BMC Helix service and operations management platform has achieved Federal Risk Authorization Management Program (FedRAMP) Moderate authorization for the BMC Helix v 21.3 in the Amazon Web Services (AWS) cloud.

The BMC Helix solution in the AWS cloud allows federal agencies to choose BMC for their seamless, secure cloud migrations as they face ever-changing and demanding missions.

The BMC Helix platform is designed for organizations looking to:

- Modernize the enterprise by accelerating the shift to the cloud, optimizing existing on-premises solutions, and enabling further innovation

- Find and solve problems faster, support high-velocity DevOps teams, and drive innovation with AI-powered service management and IT operations (AIOps) from the AWS cloud

In addition to previously authorized service management capabilities, governmental customers will now be able to capitalize on BMC’s innovative, industry-leading operations management capabilities in the cloud.

“This authorization reflects the close coordination between BMC and our extensive customer base, providing the innovative software-as-a-service (SaaS) solutions they need to modernize their enterprise IT systems. Our partnership with AWS is a critical part of this capability. Together, we offer unimpeachable service and operations management SaaS solutions to our federal agencies,” said David Sims, Area VP and GM of BMC Federal. “We are honored to provide our government customers this broader set of BMC Helix capabilities with FedRAMP Moderate authorization that accelerates their cloud initiatives and offers the highest levels of agility, scalability, and confidence to achieve program and mission success.”

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Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

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