BMC Software Empowers Business Users with Self Service
Introducing New BMC Control-M Self Service
January 24, 2011
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BMC Software has introduced BMC Control-M Self Service, the industry’s first workload automation solution designed specifically with the business user in mind. Now through the use of Control-M, BMC’s workload automation solution, business users can check the status of their work, make workload processing changes for their business transactions and access a service catalog of predefined workloads, all through a simple and secure web-based interface.

Some organizations have sought to enable business users to perform routine requests on their own by providing restricted access to workload automation tools, a process that requires extensive training on technical applications. With the BMC Control-M Self Service solution, armed with only a browser, business users can easily view and request IT workload services needed to support internal and external customers without the need for expert knowledge of multiple workload automation tools.

Organizations need a way for business users to quickly, securely and easily get status information on their event driven and scheduled processing transactions with the ability to make policy managed changes to those transactions. BMC Control-M Self Service provides access to a service catalog that enables business users to initiate services that are important to the business, such as changes to transactions, all on a controlled and secure platform.

And with its simple and secure user interface, the BMC Control-M Self Service solution eliminates the delay of information caused with service requests, allowing the business user to provide better and more timely service to internal and external customers.

The new capabilities also empower IT to greatly reduce costs as Control-M Self Service eliminates service desk tickets (often accruing hundreds per day at some organizations) and the work associated with them, providing IT administrators the ability to maintain ultimate control over the workload automation process and their IT priorities.

Playing a key role in BMC’s BSM strategy, BMC Control-M manages and runs workloads in physical, virtual and cloud environments with Dynamic Workload Management and workload policies that leverage virtual resources and private and public clouds as needed to complete workload processing and ensure SLAs are met.

Over 2,000 organizations have converted more than 5 million automation tasks to BMC Control-M.

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