The findings of a new commissioned cloud survey conducted by Forrester Consulting on behalf of BMC reveal increasing tension between business and IT stakeholders.
The survey, published in a study entitled “Delivering on High Cloud Expectations,” included in-depth responses from 327 enterprise infrastructure executives and architects across the United States, Europe and Asia-Pacific.
Initial findings of the survey reveal that while IT teams work to meet the needs of the business, the demand for more speed and agility is creating an environment in which business teams are looking outside the organization to provision services in public clouds. As a result, IT departments must expand plans to incorporate public cloud services into their overall cloud strategies.
Key findings of the survey include
- According to the survey, 81 percent of respondents indicated that a comprehensive cloud strategy is a high priority for the next year; however, additional survey data suggest that firms are facing significant hurdles as they attempt to deliver.
- IT is struggling with significant complexity and that is not likely to change in the next two years, according to the study. Findings of the survey reveal that 39 percent of respondents reported having five or more virtual server pools, and 43 percent report three or more hypervisor technologies.
- Not surprisingly, the study also found cost reduction to be the top IT priority in the next twelve months, with complexity reduction being the top strategy for achieving savings.
- CIOs are concerned that business leaders see cloud computing as a way to circumvent IT. Among the CIOs surveyed, 72 percent agreed or strongly agreed that their business executives see cloud as a way to be independent of IT. The simultaneous pull of cost reduction and simplification in one direction and better, cheaper, faster in the other is putting a strain on IT's ability to meet expectations. CIOs are becoming increasingly concerned that cloud provides a way around their strategies for simplification and cost reduction.
- The business is indeed willing to go around IT to get public cloud services today, contributing to IT complexity. Approximately 58 percent of respondents are running mission-critical workloads in the unmanaged public cloud regardless of policy, while only 36 percent have policies allowing this. Furthermore, respondents indicated that public clouds acquired by teams outside of IT are a top driver of complexity and risk.
- IT acknowledges that this public cloud acquisition cannot be effectively stopped. The survey revealed that 79 percent of respondents plan to support running mission-critical workloads on unmanaged public cloud services in the next two years, while only 36 percent allow this today. This indicates a growing acknowledgment that public cloud services must be a part of a comprehensive cloud strategy.
- IT feels that it should manage public cloud services, but realizes that providing high service levels will be difficult. Further, 71 percent of respondents thought that IT operations should be responsible for ensuring public cloud services meet their firm’s requirements for performance, security and availability, and 61 percent of the survey respondents agreed that it will be difficult to provide the same level of management across public and private cloud services.
- Interest in Hybrid Cloud Reflects the Broader Need for Unified Management. When asked what type of cloud they were most interested in, the number one response from those surveyed, at 37 percent, was hybrid clouds running on a combination of internal and external infrastructure. This, together with the ubiquity of public cloud and the high degree of internal complexity firms are facing, underscores a need to take a unified systems management approach.
"This survey has helped us to pinpoint the pains felt by both the business and IT as they struggle to adapt IT strategies to the avalanche of public cloud consumption," said Mark Settle, BMC's CIO. "The conclusion is that the need for a comprehensive, unified environment is becoming a top priority for business to connect everything – from the mainframe to the cloud."
"CIOs sense the pressure that cloud is applying to their organizations and are prioritizing the creation of a comprehensive cloud strategy for their firms in the coming year,” according to the Forrester study. This strategy must create a path toward cloud in order to unify management across public and private, automate complexity, and create transparency so the business and IT can have real conversations about cost.
Hot Topic
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...