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BMC to Acquire Netreo

BMC announced the signing of a definitive agreement to acquire Netreo, provider of IT network and application observability solutions.

With Netreo, the BMC Helix platform will provide customers with a full-stack, open observability, and AIOps solution.

The deal is expected to close in the first half of 2024, subject to customary closing conditions. Financial terms of the transaction were not disclosed.

The Netreo OpenTelemetry-based observability provides application performance management (APM), network performance monitoring and diagnostics (NPMD), and IT infrastructure management (ITIM) enabling IT Ops, DevOps, developers, and network teams with deep and wide-ranging visibility across their applications, infrastructure, and networks.

The acquisition of Netreo will provide customers with visibility into performance across their networks, infrastructure, and applications from a modern, open observability platform. This helps teams deliver reliable services with insights from their entire IT footprint. Visibility into application performance helps improve developer productivity allowing them to release capabilities more frequently with reduced risk and higher quality. Networking teams can also easily deliver new network services, increase customer satisfaction, and maximize overall network performance.

"IT teams face long problem resolution times due to too many silos across tools, systems, and noisy environments. Netreo's OpenTelemetry-based observability, APM, and NPMD are a perfect complement to the industry recognized BMC Helix observability, AIOps, and ServiceOps solutions," said Margaret Lee, SVP and GM of Digital Service and Operations Management at BMC. "Now we can deliver full-stack, open observability from a unified platform with our generative AI innovation and provide customers with the real-time intelligence and issue resolution capabilities to set them apart from their competition. This also further accelerates BMC's commitment to standards-based OpenTelemetry."

"BMC's vision to connect siloed operations and accelerate innovation across the enterprise resonated deeply with our goal to deliver a great smart and secure full-stack observability experience for our customers," said Jasmin Young, CEO of Netreo. "Combining Netreo's capabilities with the BMC Helix platform empowers our customers to bring data from their applications, infrastructure, and networks into the BMC Helix Observability and AIOps solutions for holistic visibility, enhanced root cause analysis, and automated remediation. I am excited to see this vision come to life as a part of BMC."

With this acquisition, BMC continues to invest in innovation – from IT operations management to service management, data and application workflow automation, and mainframe management.

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BMC to Acquire Netreo

BMC announced the signing of a definitive agreement to acquire Netreo, provider of IT network and application observability solutions.

With Netreo, the BMC Helix platform will provide customers with a full-stack, open observability, and AIOps solution.

The deal is expected to close in the first half of 2024, subject to customary closing conditions. Financial terms of the transaction were not disclosed.

The Netreo OpenTelemetry-based observability provides application performance management (APM), network performance monitoring and diagnostics (NPMD), and IT infrastructure management (ITIM) enabling IT Ops, DevOps, developers, and network teams with deep and wide-ranging visibility across their applications, infrastructure, and networks.

The acquisition of Netreo will provide customers with visibility into performance across their networks, infrastructure, and applications from a modern, open observability platform. This helps teams deliver reliable services with insights from their entire IT footprint. Visibility into application performance helps improve developer productivity allowing them to release capabilities more frequently with reduced risk and higher quality. Networking teams can also easily deliver new network services, increase customer satisfaction, and maximize overall network performance.

"IT teams face long problem resolution times due to too many silos across tools, systems, and noisy environments. Netreo's OpenTelemetry-based observability, APM, and NPMD are a perfect complement to the industry recognized BMC Helix observability, AIOps, and ServiceOps solutions," said Margaret Lee, SVP and GM of Digital Service and Operations Management at BMC. "Now we can deliver full-stack, open observability from a unified platform with our generative AI innovation and provide customers with the real-time intelligence and issue resolution capabilities to set them apart from their competition. This also further accelerates BMC's commitment to standards-based OpenTelemetry."

"BMC's vision to connect siloed operations and accelerate innovation across the enterprise resonated deeply with our goal to deliver a great smart and secure full-stack observability experience for our customers," said Jasmin Young, CEO of Netreo. "Combining Netreo's capabilities with the BMC Helix platform empowers our customers to bring data from their applications, infrastructure, and networks into the BMC Helix Observability and AIOps solutions for holistic visibility, enhanced root cause analysis, and automated remediation. I am excited to see this vision come to life as a part of BMC."

With this acquisition, BMC continues to invest in innovation – from IT operations management to service management, data and application workflow automation, and mainframe management.

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Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

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AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

The quietest week your engineering team has ever had might also be its best. No alarms going off. No escalations. No frantic Teams or Slack threads at 2 a.m. Everything humming along exactly as it should. And somewhere in a leadership meeting, someone looks at the metrics dashboard, sees a flat line of incidents and says: "Seems like things are pretty calm over there. Do we really need all those people?" ... I've spent many years in engineering, and this pattern keeps repeating ...

The gap is widening between what teams spend on observability tools and the value they receive amid surging data volumes and budget pressures, according to The Breaking Point for Observability Leaders, a report from Imply ...

Seamless shopping is a basic demand of today's boundaryless consumer — one with little patience for friction, limited tolerance for disconnected experiences and minimal hesitation in switching brands. Customers expect intuitive, highly personalized experiences and the ability to move effortlessly across physical and digital channels within the same journey. Failure to deliver can cost dearly ...

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