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BMC to Acquire Netreo

BMC announced the signing of a definitive agreement to acquire Netreo, provider of IT network and application observability solutions.

With Netreo, the BMC Helix platform will provide customers with a full-stack, open observability, and AIOps solution.

The deal is expected to close in the first half of 2024, subject to customary closing conditions. Financial terms of the transaction were not disclosed.

The Netreo OpenTelemetry-based observability provides application performance management (APM), network performance monitoring and diagnostics (NPMD), and IT infrastructure management (ITIM) enabling IT Ops, DevOps, developers, and network teams with deep and wide-ranging visibility across their applications, infrastructure, and networks.

The acquisition of Netreo will provide customers with visibility into performance across their networks, infrastructure, and applications from a modern, open observability platform. This helps teams deliver reliable services with insights from their entire IT footprint. Visibility into application performance helps improve developer productivity allowing them to release capabilities more frequently with reduced risk and higher quality. Networking teams can also easily deliver new network services, increase customer satisfaction, and maximize overall network performance.

"IT teams face long problem resolution times due to too many silos across tools, systems, and noisy environments. Netreo's OpenTelemetry-based observability, APM, and NPMD are a perfect complement to the industry recognized BMC Helix observability, AIOps, and ServiceOps solutions," said Margaret Lee, SVP and GM of Digital Service and Operations Management at BMC. "Now we can deliver full-stack, open observability from a unified platform with our generative AI innovation and provide customers with the real-time intelligence and issue resolution capabilities to set them apart from their competition. This also further accelerates BMC's commitment to standards-based OpenTelemetry."

"BMC's vision to connect siloed operations and accelerate innovation across the enterprise resonated deeply with our goal to deliver a great smart and secure full-stack observability experience for our customers," said Jasmin Young, CEO of Netreo. "Combining Netreo's capabilities with the BMC Helix platform empowers our customers to bring data from their applications, infrastructure, and networks into the BMC Helix Observability and AIOps solutions for holistic visibility, enhanced root cause analysis, and automated remediation. I am excited to see this vision come to life as a part of BMC."

With this acquisition, BMC continues to invest in innovation – from IT operations management to service management, data and application workflow automation, and mainframe management.

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BMC to Acquire Netreo

BMC announced the signing of a definitive agreement to acquire Netreo, provider of IT network and application observability solutions.

With Netreo, the BMC Helix platform will provide customers with a full-stack, open observability, and AIOps solution.

The deal is expected to close in the first half of 2024, subject to customary closing conditions. Financial terms of the transaction were not disclosed.

The Netreo OpenTelemetry-based observability provides application performance management (APM), network performance monitoring and diagnostics (NPMD), and IT infrastructure management (ITIM) enabling IT Ops, DevOps, developers, and network teams with deep and wide-ranging visibility across their applications, infrastructure, and networks.

The acquisition of Netreo will provide customers with visibility into performance across their networks, infrastructure, and applications from a modern, open observability platform. This helps teams deliver reliable services with insights from their entire IT footprint. Visibility into application performance helps improve developer productivity allowing them to release capabilities more frequently with reduced risk and higher quality. Networking teams can also easily deliver new network services, increase customer satisfaction, and maximize overall network performance.

"IT teams face long problem resolution times due to too many silos across tools, systems, and noisy environments. Netreo's OpenTelemetry-based observability, APM, and NPMD are a perfect complement to the industry recognized BMC Helix observability, AIOps, and ServiceOps solutions," said Margaret Lee, SVP and GM of Digital Service and Operations Management at BMC. "Now we can deliver full-stack, open observability from a unified platform with our generative AI innovation and provide customers with the real-time intelligence and issue resolution capabilities to set them apart from their competition. This also further accelerates BMC's commitment to standards-based OpenTelemetry."

"BMC's vision to connect siloed operations and accelerate innovation across the enterprise resonated deeply with our goal to deliver a great smart and secure full-stack observability experience for our customers," said Jasmin Young, CEO of Netreo. "Combining Netreo's capabilities with the BMC Helix platform empowers our customers to bring data from their applications, infrastructure, and networks into the BMC Helix Observability and AIOps solutions for holistic visibility, enhanced root cause analysis, and automated remediation. I am excited to see this vision come to life as a part of BMC."

With this acquisition, BMC continues to invest in innovation – from IT operations management to service management, data and application workflow automation, and mainframe management.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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