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CA Introduces Xtraction for CA Service Management

CA Technologies announced Xtraction for CA Service Management—a self-service solution that makes it easy for non-technical users to create and design interactive IT performance dashboards and reports that they can quickly share with the broader user community.

By making it easier than ever for both business and technical users to create their own IT dashboards, Xtraction for CA Service Management significantly advances the CA Technologies strategy of making users more self-sufficient.

With Xtraction for CA Service Management, users can get deep, real-time insight into all key aspects of IT services—including demand, cost, use, performance, problems and problem resolution. This allows them to engage in fact-based collaboration with IT and to make better informed decisions about how to optimally align IT investments with genuine business requirements.

The solution uses technology from Xtraction Solutions, a CA Technologies Select Technology Partner, which CA Technologies is reselling.

“Enterprise management tools have historically done very little to give business users the visibility they need into the present and historical state of IT,” said Scott Freitas, Senior Manager, IT Customer Support Services, Raymond James Financial. “With the Xtraction technology, we have significantly increased our transparency to the business—which, among other things, greatly enhances IT's image within the organization.”

The release of Xtraction for CA Service Management follows the introduction of several other solutions — including CA Open Space and xMatters for CA Service Desk Manager — that also facilitate self-service for business and improved collaboration between the business and IT. It underscores CA Technologies commitment to leading the IT service management market with a differentiated user experience, optimized mobility, robust asset management, rapid time-to-value and the choice of a SaaS-delivered solution.

“As IT services become increasingly interwoven into all aspects of business operations, planning and strategy, it has become essential to give users the ability to understand those IT services in the context of their business needs," said Lokesh Jindal, Sr. VP, Service and Portfolio Management, CA Technologies. "Xtraction for CA Service Management is a big step forward in achieving this understanding—thereby empowering the business to take a more active role in ensuring that IT is closely aligned with its needs and objectives.”

Xtraction for CA Service Management is a browser-based solution with an intuitive interface for building charts, graphs, pivot tables and other graphical reporting elements using simple point-and-click tools.

Users can aggregate data from multiple sources—including CA Service Desk Manager, CA IT Asset Manager and CA Service Catalog—drill-down for greater detail, and auto-refresh real-time data. Reports can also be exported to PDF, Microsoft PowerPoint and other popular formats.

“Our technology significantly improves the ability of our customers to effectively incorporate IT-related decision-making into their business management processes,” said Clive Smith, Managing Director, Xtraction Solutions. “We are glad to expand our relationship with CA Technologies to bring this important benefit to even more customers worldwide."

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CA Introduces Xtraction for CA Service Management

CA Technologies announced Xtraction for CA Service Management—a self-service solution that makes it easy for non-technical users to create and design interactive IT performance dashboards and reports that they can quickly share with the broader user community.

By making it easier than ever for both business and technical users to create their own IT dashboards, Xtraction for CA Service Management significantly advances the CA Technologies strategy of making users more self-sufficient.

With Xtraction for CA Service Management, users can get deep, real-time insight into all key aspects of IT services—including demand, cost, use, performance, problems and problem resolution. This allows them to engage in fact-based collaboration with IT and to make better informed decisions about how to optimally align IT investments with genuine business requirements.

The solution uses technology from Xtraction Solutions, a CA Technologies Select Technology Partner, which CA Technologies is reselling.

“Enterprise management tools have historically done very little to give business users the visibility they need into the present and historical state of IT,” said Scott Freitas, Senior Manager, IT Customer Support Services, Raymond James Financial. “With the Xtraction technology, we have significantly increased our transparency to the business—which, among other things, greatly enhances IT's image within the organization.”

The release of Xtraction for CA Service Management follows the introduction of several other solutions — including CA Open Space and xMatters for CA Service Desk Manager — that also facilitate self-service for business and improved collaboration between the business and IT. It underscores CA Technologies commitment to leading the IT service management market with a differentiated user experience, optimized mobility, robust asset management, rapid time-to-value and the choice of a SaaS-delivered solution.

“As IT services become increasingly interwoven into all aspects of business operations, planning and strategy, it has become essential to give users the ability to understand those IT services in the context of their business needs," said Lokesh Jindal, Sr. VP, Service and Portfolio Management, CA Technologies. "Xtraction for CA Service Management is a big step forward in achieving this understanding—thereby empowering the business to take a more active role in ensuring that IT is closely aligned with its needs and objectives.”

Xtraction for CA Service Management is a browser-based solution with an intuitive interface for building charts, graphs, pivot tables and other graphical reporting elements using simple point-and-click tools.

Users can aggregate data from multiple sources—including CA Service Desk Manager, CA IT Asset Manager and CA Service Catalog—drill-down for greater detail, and auto-refresh real-time data. Reports can also be exported to PDF, Microsoft PowerPoint and other popular formats.

“Our technology significantly improves the ability of our customers to effectively incorporate IT-related decision-making into their business management processes,” said Clive Smith, Managing Director, Xtraction Solutions. “We are glad to expand our relationship with CA Technologies to bring this important benefit to even more customers worldwide."

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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