CA Introduces Xtraction for CA Service Management
July 09, 2012
Share this

CA Technologies announced Xtraction for CA Service Management—a self-service solution that makes it easy for non-technical users to create and design interactive IT performance dashboards and reports that they can quickly share with the broader user community.

By making it easier than ever for both business and technical users to create their own IT dashboards, Xtraction for CA Service Management significantly advances the CA Technologies strategy of making users more self-sufficient.

With Xtraction for CA Service Management, users can get deep, real-time insight into all key aspects of IT services—including demand, cost, use, performance, problems and problem resolution. This allows them to engage in fact-based collaboration with IT and to make better informed decisions about how to optimally align IT investments with genuine business requirements.

The solution uses technology from Xtraction Solutions, a CA Technologies Select Technology Partner, which CA Technologies is reselling.

“Enterprise management tools have historically done very little to give business users the visibility they need into the present and historical state of IT,” said Scott Freitas, Senior Manager, IT Customer Support Services, Raymond James Financial. “With the Xtraction technology, we have significantly increased our transparency to the business—which, among other things, greatly enhances IT's image within the organization.”

The release of Xtraction for CA Service Management follows the introduction of several other solutions — including CA Open Space and xMatters for CA Service Desk Manager — that also facilitate self-service for business and improved collaboration between the business and IT. It underscores CA Technologies commitment to leading the IT service management market with a differentiated user experience, optimized mobility, robust asset management, rapid time-to-value and the choice of a SaaS-delivered solution.

“As IT services become increasingly interwoven into all aspects of business operations, planning and strategy, it has become essential to give users the ability to understand those IT services in the context of their business needs," said Lokesh Jindal, Sr. VP, Service and Portfolio Management, CA Technologies. "Xtraction for CA Service Management is a big step forward in achieving this understanding—thereby empowering the business to take a more active role in ensuring that IT is closely aligned with its needs and objectives.”

Xtraction for CA Service Management is a browser-based solution with an intuitive interface for building charts, graphs, pivot tables and other graphical reporting elements using simple point-and-click tools.

Users can aggregate data from multiple sources—including CA Service Desk Manager, CA IT Asset Manager and CA Service Catalog—drill-down for greater detail, and auto-refresh real-time data. Reports can also be exported to PDF, Microsoft PowerPoint and other popular formats.

“Our technology significantly improves the ability of our customers to effectively incorporate IT-related decision-making into their business management processes,” said Clive Smith, Managing Director, Xtraction Solutions. “We are glad to expand our relationship with CA Technologies to bring this important benefit to even more customers worldwide."

Share this

The Latest

December 05, 2023

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2024. Part 2 covers more on Observability ...

December 04, 2023

The Holiday Season means it is time for APMdigest's annual list of Application Performance Management (APM) predictions, covering IT performance topics. Industry experts — from analysts and consultants to the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM, observability, AIOps and related technologies will evolve and impact business in 2024. Part 1 covers APM and Observability ...

November 30, 2023

To help you stay on top of the ever-evolving tech scene, Automox IT experts shake the proverbial magic eight ball and share their predictions about tech trends in the coming year. From M&A frenzies to sustainable tech and automation, these forecasts paint an exciting picture of the future ...

November 29, 2023
The past few years have presented numerous challenges for businesses: a pandemic, rising interest rates, supply chain disruptions, and geopolitical conflict that sent shockwaves across the global economy. But change may finally be on the horizon. According to a recent report by Endava ... a majority of executives confirmed they are feeling optimistic about the current business climate, and as a result, are forecasting larger IT budgets, increased technology funding and rollout, and prioritized innovation in the coming year ...
November 28, 2023

Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...

November 27, 2023

Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...

November 22, 2023

Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...

November 21, 2023

Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...

November 20, 2023

This holiday shopping season, the stakes for online retailers couldn't be higher ... Even an hour or two of downtime for a digital storefront during this critical period can cost millions in lost revenue and has the potential to damage brand credibility. Savvy retailers are increasingly investing in observability to help ensure a seamless, omnichannel customer experience. Just ahead of the holiday season, New Relic released its State of Observability for Retail report, which offers insight and analysis on the adoption and business value of observability for the global retail/consumer industry ...

November 16, 2023

As organizations struggle to find and retain the talent they need to manage complex cloud implementations, many are leaning toward hybrid cloud as a solution ... While it's true that using the cloud is not a "one size fits all" proposition, it is clear that both large and small companies prefer a hybrid cloud model ...