CA Technologies announced Xtraction for CA Service Management—a self-service solution that makes it easy for non-technical users to create and design interactive IT performance dashboards and reports that they can quickly share with the broader user community.
By making it easier than ever for both business and technical users to create their own IT dashboards, Xtraction for CA Service Management significantly advances the CA Technologies strategy of making users more self-sufficient.
With Xtraction for CA Service Management, users can get deep, real-time insight into all key aspects of IT services—including demand, cost, use, performance, problems and problem resolution. This allows them to engage in fact-based collaboration with IT and to make better informed decisions about how to optimally align IT investments with genuine business requirements.
The solution uses technology from Xtraction Solutions, a CA Technologies Select Technology Partner, which CA Technologies is reselling.
“Enterprise management tools have historically done very little to give business users the visibility they need into the present and historical state of IT,” said Scott Freitas, Senior Manager, IT Customer Support Services, Raymond James Financial. “With the Xtraction technology, we have significantly increased our transparency to the business—which, among other things, greatly enhances IT's image within the organization.”
The release of Xtraction for CA Service Management follows the introduction of several other solutions — including CA Open Space and xMatters for CA Service Desk Manager — that also facilitate self-service for business and improved collaboration between the business and IT. It underscores CA Technologies commitment to leading the IT service management market with a differentiated user experience, optimized mobility, robust asset management, rapid time-to-value and the choice of a SaaS-delivered solution.
“As IT services become increasingly interwoven into all aspects of business operations, planning and strategy, it has become essential to give users the ability to understand those IT services in the context of their business needs," said Lokesh Jindal, Sr. VP, Service and Portfolio Management, CA Technologies. "Xtraction for CA Service Management is a big step forward in achieving this understanding—thereby empowering the business to take a more active role in ensuring that IT is closely aligned with its needs and objectives.”
Xtraction for CA Service Management is a browser-based solution with an intuitive interface for building charts, graphs, pivot tables and other graphical reporting elements using simple point-and-click tools.
Users can aggregate data from multiple sources—including CA Service Desk Manager, CA IT Asset Manager and CA Service Catalog—drill-down for greater detail, and auto-refresh real-time data. Reports can also be exported to PDF, Microsoft PowerPoint and other popular formats.
“Our technology significantly improves the ability of our customers to effectively incorporate IT-related decision-making into their business management processes,” said Clive Smith, Managing Director, Xtraction Solutions. “We are glad to expand our relationship with CA Technologies to bring this important benefit to even more customers worldwide."
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