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Carahsoft Partners with Cyara to Provide Customer Experience Assurance Platform to the Public Sector

Cyara announced a strategic partnership with Carahsoft Technology to deliver the industry’s leading automated CX testing, monitoring and quality assurance solutions to the public sector.

As the leading provider of government IT solutions, Carahsoft will be the Master Government Aggregator for Cyara, making Cyara’s high-quality, secure CX solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, and National Cooperative Purchasing Alliance (NCPA) contracts.

Carahsoft has long supported public sector agencies across the Federal, state and local levels, as well as education and healthcare institutions. This partnership significantly impacts organizations in the public sector by providing them with modern CX assurance technology that was not previously available to them. This is especially critical today, in light of President Biden’s December 2021 Executive Order for Federal agencies to improve customer service systems and processes. Additionally, there are a number of Federal Mandates such as Cloud Smart that encourage all Federal agencies to move to the cloud.

“Partnering with an IT leader such as Carahsoft is an important step forward for Cyara,” said Jeff Flores, Global VP of Channels and Alliances at Cyara. “Through Carahsoft and its resellers, we are now able to provide Federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences.”

As the leader in automated CX assurance, more than 250 global brands trust Cyara with their CX. Cyara is in the process of becoming FedRAMP approved to meet the US government’s standardized security framework for all cloud products and services, which is recognized by all executive branch federal agencies.

“With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution,” said Pat Gallagher, VP of Sales at Carahsoft. “We look forward to working with Cyara and our resellers to enable agencies to deploy the tools needed to ensure a modernized customer experience.”

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Carahsoft Partners with Cyara to Provide Customer Experience Assurance Platform to the Public Sector

Cyara announced a strategic partnership with Carahsoft Technology to deliver the industry’s leading automated CX testing, monitoring and quality assurance solutions to the public sector.

As the leading provider of government IT solutions, Carahsoft will be the Master Government Aggregator for Cyara, making Cyara’s high-quality, secure CX solutions available to the public sector through Carahsoft’s reseller partners, NASA Solutions for Enterprise-Wide Procurement (SEWP) V, and National Cooperative Purchasing Alliance (NCPA) contracts.

Carahsoft has long supported public sector agencies across the Federal, state and local levels, as well as education and healthcare institutions. This partnership significantly impacts organizations in the public sector by providing them with modern CX assurance technology that was not previously available to them. This is especially critical today, in light of President Biden’s December 2021 Executive Order for Federal agencies to improve customer service systems and processes. Additionally, there are a number of Federal Mandates such as Cloud Smart that encourage all Federal agencies to move to the cloud.

“Partnering with an IT leader such as Carahsoft is an important step forward for Cyara,” said Jeff Flores, Global VP of Channels and Alliances at Cyara. “Through Carahsoft and its resellers, we are now able to provide Federal agencies with the automated CX testing and assurance technology they need for quicker response times, rapid issue resolution and increasingly positive experiences.”

As the leader in automated CX assurance, more than 250 global brands trust Cyara with their CX. Cyara is in the process of becoming FedRAMP approved to meet the US government’s standardized security framework for all cloud products and services, which is recognized by all executive branch federal agencies.

“With the addition of Cyara to Carahsoft’s Customer Experience portfolio, the public sector now has access to automated contact center testing and monitoring with a single solution,” said Pat Gallagher, VP of Sales at Carahsoft. “We look forward to working with Cyara and our resellers to enable agencies to deploy the tools needed to ensure a modernized customer experience.”

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As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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