Catchpoint Introduces SaaS Monitoring Products
December 17, 2018
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Catchpoint announced the first products in its new SaaS Monitoring product line: maintenance-free, deep-dive monitoring solutions for specific SaaS applications.

The first SaaS Synthetic products, available now, are for Office 365 and Salesforce with additional popular SaaS application solutions planned for the coming year.

SaaS performance is measured from Catchpoint’s network of monitoring nodes or from portable enterprise nodes placed wherever employees are located. When a problem is identified, the appropriate IT teams are immediately notified with detailed diagnostics on where and why the issue is occurring.

“With business reliance on these apps huge and growing, the customer-centric CIO needs to view employees using SaaS the same way they view external customers,” comments Dritan Suljoti, CIO and co-founder of Catchpoint. “That requires a proactive approach, and it’s the reason we developed a ready-to-deploy, SaaS-specific product that identifies and resolves performance issues quickly before employees are affected and productivity suffers.”

In additional to SaaS provider-centric issues, SaaS application users can also experience performance issues due to a variety of external elements outside a SaaS provider’s control, including issues arising from DNS, ISPs, cloud outages, and more. For example, sometimes the manner in which a service is configured at a specific office can result in slowdowns or outages. Catchpoint’s SaaS Synthetic Monitoring pinpoints these issues, ultimately shortening mean time to repair.

Catchpoint SaaS Synthetic Monitoring offers a turnkey, maintenance-free solution unique to each SaaS application. Monitoring goes beyond simple availability assessments by tracking logins and multi-step uses within the application. Only the application URL, user name, and password are required to get started. Daily, weekly, or monthly reports, which include Catchpoint’s neutral third-party data, help organizations validate and enforce SLAs.

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