Cherwell Software announced Cherwell Service Management (CSM) is now integrated with Splunk Enterprise and Splunk IT Service Intelligence (ITSI), which lets organizations manage and solve service disruptions and provide incident response and remediation.
Splunk technology extends CSM by giving information technology (IT) teams the ability to correlate machine data across an organization, allowing the customer experience to remain intact and an organization’s IT operations to remain unaffected.
Splunk ITSI is a monitoring and analytics solution that uses artificial intelligence or AI to predict and prevent problems before they impact revenue and customer experience. Splunk ITSI allows customers to gain insights across both their IT and business services and applications delivering the business-critical insights and predictions needed to stay ahead of service degradations, resource constraints, and system outages. Splunk can now create incidents directly in Cherwell. As the Cherwell incident progresses through the life cycle, IT teams can more proactively monitor and alert others, improve operational visibility, and provide real-time business insight, while minimizing downtime and its impact when incidents do occur.
“Effective incident response – informed by accurate data – is a vital part of service management across the enterprise,” said Scott Gainey, Cherwell CMO. “This integration enables IT teams to not only observe but to act on useful data and resolve incidents more efficiently and effectively.”
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