Compuware Releases 2011 Holiday Report on Web and Mobile Performance
January 13, 2012
Share this

Compuware Corporation has published a report that analyzed online shoppers' estimated satisfaction with web and mobile site performance of the top 50 US online retailers for the 2011 holiday season (November 21 through December 25).

The report analysis is based on Compuware Gomez Performance Satisfaction Index data, which used the Apdex methodology to estimate user satisfaction with retailers' Web and mobile site performance.

The report revealed that 92 percent of the top retailers saw their users' estimated satisfaction with web and mobile performance decline during the critical online shopping period compared to non-holiday baseline levels.

Compuware's analysis also found that while retailers were prepared for the increase of shoppers using smartphones and other devices for the Black Friday through Cyber Monday period, they did not sustain that performance for the remainder of the season.

"Compuware's analysis revealed that the majority of retailer's sites measured didn't meet the performance satisfaction demands of shoppers during this critical online shopping period, with many retailers' GPSI scores falling well below non-holiday baseline levels," said Jonathan Ranger, Gomez Benchmark Practice Director at Compuware.

"As retailers conduct their post-holiday season evaluations, another key take away should be if your website isn't mobile-ready, you're missing a huge — and ever-growing — opportunity."

Share this

The Latest

June 24, 2021
E-commerce metrics give insights on how the business is doing and operating an e-commerce platform without tracking the metrics is akin to driving a car with eyes closed. To sustain and be successful, e-commerce businesses should understand their performance and compare their progress over time. The metrics can be harnessed to derive meaningful insights on the store’s performance, the average value of items sold at any given time, and the total sales clocked in a day, week, and month, among others. To help you decide the retail e-commerce metrics to monitor, we have compiled this list ...
June 23, 2021

More than half (61%) of respondents reported that their teams are practicing observability, an 8% increase from 2020, signaling that overall adoption is on the rise, according to a 2021 survey from Honeycomb. However, the majority of respondents indicated their teams are at the earliest stages of observability maturity ...

June 22, 2021

Your employees aren't coming back to the office, at least not in the traditional sense. The pandemic shifted almost all industries into remote work. And according to the results of Ivanti's Everywhere Workplace survey, they're not interested in going back to the way things once were ...

June 21, 2021

Respondents to an OpsRamp survey are moving forward with digital transformation, but many are re-evaluating the number and type of tools they're using. There are three main takeaways from the survey ...

June 17, 2021

More and more mainframe decision makers are becoming aware that the traditional way of handling mainframe operations will soon fall by the wayside. The ever-growing demand for newer, faster digital services has placed increased pressure on data centers to keep up as new applications come online, the volume of data handled continually increases, and workloads become increasingly unpredictable. In a recent Forrester Consulting AIOps survey, commissioned by BMC, the majority of respondents cited that they spend too much time reacting to incidents and not enough time finding ways to prevent them ...

June 16, 2021

In the age of digital transformation, enterprises are migrating to open source software (OSS) in droves to streamline operations and improve customer and employee experiences. However, to unlock the deluge of OSS benefits, it's not enough for organizations to simply implement the software. They must take the necessary steps to build an intentional OSS strategy rooted in ongoing third-party support and training ...

June 15, 2021

In Part 1 of this series, we explored the top pain points associated with managing Internet-based WANs today. This second installment will focus on today's most prevalent SD-WAN deployment challenges specifically and what you can do to better manage modern WANs overall ...

June 14, 2021

Enterprise wide-area networks (WANs) have undergone an incredible transformation over the past several years. More often than not, they're hybrid, offering multiple connection paths between WANs. This provides many benefits but also makes them more challenging to manage than ever before. In Part 1 of this series, we'll explore the top pain points associated with Internet-based WANs ...

June 10, 2021

As we have seen during this digital transformation boom during the pandemic, technologists are managing more applications and data than ever before, which has led three quarters of technologists to be concerned with increased IT complexity. Even more significant, 89% admitted to feeling under immense pressure to keep up with the churn, according to the recent AppDynamics Agents of Transformation report. It's clear that the pandemic has pushed many technologists to their breaking point. To help tackle IT burnout, tech professionals need a "canary" to help them streamline and catch the anomalies before they cause any major performance issues ...

June 09, 2021

An hour-long outage this Tuesday ground the Internet to a halt after popular Content Delivery Network (CDN) provider, Fastly, experienced a glitch that downed Reddit, Spotify, HBO Max, Shopify, Stripe and the BBC, to name just a few of properties affected ...