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Data Convergence is Critical to Achieving Maximum Availability

Phil Tee

Countless organizations have adopted modern technologies, from intelligent automation to AI and ML, to increase operational efficiency in the past several years. Indeed many of these approaches have been met with great success. However, as any site reliability engineer (SRE) or DevOps team member knows, forward-thinking changes to IT infrastructure have unintended side effects. As tech stacks expand, platform technologies improve and data becomes more ephemeral, a tenuous relationship with system uptime evolves. Welcome to the availability crunch.

To achieve maximum availability, IT leaders must employ domain-agnostic solutions that identify and escalate issues across all telemetry points. These technologies, which we refer to as Artificial Intelligence for IT Operations, create convergence — in other words, they provide IT and DevOps teams with the full picture of event management and downtime. Instead of handling a myriad of events and state-changes, AIOps tools provide teams with the context for those changes. And with that context, they are empowered to quickly and efficiently resolve issues, maintaining higher availability in the process.

Here is why convergence is critical for all organizations.

Exploring the Close Relationship Between Availability and Convergence

Most IT leaders acknowledge the importance of availability. Case in point: according to Moogsoft’s State of Availability report, engineering teams spend more time on monitoring than any other task (more even than vital responsibilities like automation, cloud adoption and testing/QA). Leaders often understand monitoring as a powerful method to prevent downtime because it allows human technicians to catch errors before they become dangerous. Ostensibly, at least.

Yet 45% of issues are reported by customers, not tools, and one-fourth of teams breach their service level objectives (SLOs) due to extended system downtime. This statistic suggests that monitoring is no longer enough to maintain availability.

But what do these issues have to do with convergence? Many organizations face extended outages at least partly because their data architecture is highly fragmented and complex. Instead of relying on a single domain-agnostic tool to synthesize the nature of data errors, these organizations likely rely on point solutions that only provide part of the necessary context. As a result, their system infrastructure is siloed, and system-breaking issues obscurely take root. Organizations with these issues have yet to achieve convergence.

In fact, most organizations have yet to reach full data convergence. Thanks to the complex nature of modern data, most enterprises inevitably juggle disparate data types gathered from various tools. This complicates the process of data analysis and extrapolation — and as a result, jeopardizes uptime. And yet availability is a key requirement for establishing success. Enterprises with low availability often lose revenue and prevent their consumers/constituents from accessing vital offerings, from goods and services to transportation and healthcare.

How to Prioritize Convergence in Your Organization

In a perfect world, all data would be of the same type, and contextuality would be far less complicated. But as our modern business environment primarily exists in the digital world, it is only natural that supporting system uptime requires a more advanced helping hand.

According to Moogsoft research, the average engineering team deals with a staggering 16 monitoring tools. That equates to an avalanche of complex data capable of tanking a system under the right circumstances. Leaders should prioritize establishing a 360-degree view of their organization’s cloud applications to keep up with these varied data sources. Management tools — especially AIOps — are helpful here because they integrate with large tech stacks and ingest data to create a simulacrum of convergence. In other words, even data from varied sources on different servers can be processed as one.

Here are a few factors leaders should consider when deciding which tool to interpolate into their organization’s tech stack.

Domain agnosticism

Leaders seeking a comprehensive application deployment and management solution should consider the benefits of a domain-agnostic approach to AIOps. Domain agnosticism in AIOps provides a generalized approach to application performance management. Instead of localized control of two or three isolated tools, domain-agnostic AIOps protects system-wide operations, collating data from various sources. This is critical for achieving convergence.

Data analysis > data collection

Monitoring tools are helpful but only go so far. If IT leaders feel their department is wasting time collecting data — or neglecting to enact impactful system-wide changes thanks to said data — they should adopt a data analysis tool, not a data synthesis tool. The difference? Monitoring tools provide information, while data analysis tools provide solutions.

High-quality AI and ML

Management tools that rely on AI and machine learning (ML) provide peace of mind because they quickly adapt to emerging threat patterns and organizational infrastructure. That means administrators do not have to worry about manual algorithm entry. They do not have to trust flawed logic patterns, either — instead of falling back onto pre-programmed, if this, then that patterns of threat detection, AI-based management tools learn and grow alongside an organization’s system and IT environment.

IT leaders who carefully consider leading AIOps solutions will find that convergence can be achieved, but only when all events and incidents are processed and contextualized. Piecemeal solutions jeopardize an IT or DevOps team’s ability to process errors in a timely way, which in turn leads to more downtime. Prioritizing the right toolkit should be an IT leader’s top priority going into the new year. And given the importance of availability in our highly digital world, it is crucial IT leaders start adopting that toolkit today.

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Data Convergence is Critical to Achieving Maximum Availability

Phil Tee

Countless organizations have adopted modern technologies, from intelligent automation to AI and ML, to increase operational efficiency in the past several years. Indeed many of these approaches have been met with great success. However, as any site reliability engineer (SRE) or DevOps team member knows, forward-thinking changes to IT infrastructure have unintended side effects. As tech stacks expand, platform technologies improve and data becomes more ephemeral, a tenuous relationship with system uptime evolves. Welcome to the availability crunch.

To achieve maximum availability, IT leaders must employ domain-agnostic solutions that identify and escalate issues across all telemetry points. These technologies, which we refer to as Artificial Intelligence for IT Operations, create convergence — in other words, they provide IT and DevOps teams with the full picture of event management and downtime. Instead of handling a myriad of events and state-changes, AIOps tools provide teams with the context for those changes. And with that context, they are empowered to quickly and efficiently resolve issues, maintaining higher availability in the process.

Here is why convergence is critical for all organizations.

Exploring the Close Relationship Between Availability and Convergence

Most IT leaders acknowledge the importance of availability. Case in point: according to Moogsoft’s State of Availability report, engineering teams spend more time on monitoring than any other task (more even than vital responsibilities like automation, cloud adoption and testing/QA). Leaders often understand monitoring as a powerful method to prevent downtime because it allows human technicians to catch errors before they become dangerous. Ostensibly, at least.

Yet 45% of issues are reported by customers, not tools, and one-fourth of teams breach their service level objectives (SLOs) due to extended system downtime. This statistic suggests that monitoring is no longer enough to maintain availability.

But what do these issues have to do with convergence? Many organizations face extended outages at least partly because their data architecture is highly fragmented and complex. Instead of relying on a single domain-agnostic tool to synthesize the nature of data errors, these organizations likely rely on point solutions that only provide part of the necessary context. As a result, their system infrastructure is siloed, and system-breaking issues obscurely take root. Organizations with these issues have yet to achieve convergence.

In fact, most organizations have yet to reach full data convergence. Thanks to the complex nature of modern data, most enterprises inevitably juggle disparate data types gathered from various tools. This complicates the process of data analysis and extrapolation — and as a result, jeopardizes uptime. And yet availability is a key requirement for establishing success. Enterprises with low availability often lose revenue and prevent their consumers/constituents from accessing vital offerings, from goods and services to transportation and healthcare.

How to Prioritize Convergence in Your Organization

In a perfect world, all data would be of the same type, and contextuality would be far less complicated. But as our modern business environment primarily exists in the digital world, it is only natural that supporting system uptime requires a more advanced helping hand.

According to Moogsoft research, the average engineering team deals with a staggering 16 monitoring tools. That equates to an avalanche of complex data capable of tanking a system under the right circumstances. Leaders should prioritize establishing a 360-degree view of their organization’s cloud applications to keep up with these varied data sources. Management tools — especially AIOps — are helpful here because they integrate with large tech stacks and ingest data to create a simulacrum of convergence. In other words, even data from varied sources on different servers can be processed as one.

Here are a few factors leaders should consider when deciding which tool to interpolate into their organization’s tech stack.

Domain agnosticism

Leaders seeking a comprehensive application deployment and management solution should consider the benefits of a domain-agnostic approach to AIOps. Domain agnosticism in AIOps provides a generalized approach to application performance management. Instead of localized control of two or three isolated tools, domain-agnostic AIOps protects system-wide operations, collating data from various sources. This is critical for achieving convergence.

Data analysis > data collection

Monitoring tools are helpful but only go so far. If IT leaders feel their department is wasting time collecting data — or neglecting to enact impactful system-wide changes thanks to said data — they should adopt a data analysis tool, not a data synthesis tool. The difference? Monitoring tools provide information, while data analysis tools provide solutions.

High-quality AI and ML

Management tools that rely on AI and machine learning (ML) provide peace of mind because they quickly adapt to emerging threat patterns and organizational infrastructure. That means administrators do not have to worry about manual algorithm entry. They do not have to trust flawed logic patterns, either — instead of falling back onto pre-programmed, if this, then that patterns of threat detection, AI-based management tools learn and grow alongside an organization’s system and IT environment.

IT leaders who carefully consider leading AIOps solutions will find that convergence can be achieved, but only when all events and incidents are processed and contextualized. Piecemeal solutions jeopardize an IT or DevOps team’s ability to process errors in a timely way, which in turn leads to more downtime. Prioritizing the right toolkit should be an IT leader’s top priority going into the new year. And given the importance of availability in our highly digital world, it is crucial IT leaders start adopting that toolkit today.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...