Everbridge announced the integration of its IT Alerting solution with Ayehu, a provider of intelligent automation and orchestration powered by artificial intelligence (AI).
The integration is designed to provide Everbridge’s IT Alerting users with key analytical insights to drive continuous improvements in reducing response times to critical events.
“Everbridge is a global market leader of SaaS-based critical communications solutions, trusted by thousands of organizations worldwide. We are excited to partner with Everbridge to customize strategic and intelligent solutions that promote efficiency and agility in the marketplace,” said Gabby Nizri, Co-Founder and CEO, Ayehu. “Our partnership will allow our mutual customers to automate up to 80% of L1 tickets and significantly accelerate critical event processes, freeing up human resources and increasing operational efficiency.”
The combined solution of Everbridge IT Alerting with Ayehu’s platform extends capabilities into IT Process and Runbook Automation (RBA) by leveraging Everbridge’s Smart OrchestrationTM technology. The solution bridges IT Alerting and RBA to allow organizations to quickly engage IT experts and on-call teams so they can respond to critical issues faster, reducing the mean time to fix and automate manual and repetitive tasks, and decreasing the overall time to resolution even further by eliminating the period between receiving an alert and executing the remediation action.
Everbridge IT Alerting enables operational teams to remain fully in control over IT task automation by embedding human decision points within workflows. Using bi-directional communications, one can remotely control the advancement or execution of any step within a process, such as re-starting a server. Remote communications can be performed via SMS, IM, email, or phone.
“By combining Everbridge’s Smart Orchestration technology and self-service integration capabilities along with Ayehu’s platform, we bring the power of AI and analytics to our customers to optimize information flow and to rapidly execute end-to-end incident response management processes,” said Prashant Darisi, VP of Product Management, IT Alerting/IoT at Everbridge.
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