Everbridge announced the new features within its IT Alerting solution including Smart CMDB Group Lookup and self-service IT alert subscription.
With these new capabilities, Everbridge IT Alerting enables organizations to dynamically target the correct IT fulfiller/resolver resources based on the up and downstream relationships in their CMDB, eliminating the complexities of managing logic on communication templates. Without this feature, customers would need to deploy and maintain complex logic in the form of notification rules and conditions. Ensuring simplicity, changes made to the CMDB will be automatically refreshed in the mapping table.
The new IT Alerting features also include self-service IT alert subscription capabilities for business users to receive meaningful and context-based alerts, increasing awareness and reducing overall alert fatigue. Everbridge IT Alerting helps to align people, processes and tools to an organization’s best practices, thus improving critical IT event assessment, communications and collaboration through automated workflows for faster service restoration.
The newest capabilities for the IT Alerting solution allow for synchronization with an organization’s CMDB to identify an affected product, service, location or any impacted IT infrastructure asset. Leveraging the IT Alerting product’s closed-loop response automation, IT teams can create a holistic view of the impacted assets to consolidate and correlate the incident using Everbridge’s platform-based Critical Event Management (CEM) system for faster response and resolution.
Everbridge IT Alerting’s alert subscription services enable self-service configurability with built-in error handling so that administrators and business users can align the alerts and notifications with the specific assets they are responsible for, expediting responses based on qualified and context-rich alerts. These alerts and corresponding response processes can be continually optimized based on automation and integration with the CMDB to allow for subscriptions to respond to changing rules without onerous and manual modifications.
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