Everbridge Unveils Service Intelligence
July 13, 2022
Share this

Everbridge ntroduced a new correlation and analytics module enabling IT organizations to streamline digital operations and reduce unplanned work while freeing more time for innovation.

Available as part of Everbridge’s Digital Operations solutions bundle, Service Intelligence minimizes digital disruptions and customer impact and ensures smooth-running IT services​ by combining unique visualizations for mapping service graphs with dependency mapping, root cause identification, service ownership, change intelligence and automation – all in one, purpose-built resolver console.

In the quest to achieve demanding digital transformation goals, too many organizations find themselves burdened by unplanned work or IT disruptions leading to overwhelmed teams, missed release dates, and lack of time to innovate. Everbridge’s Service Intelligence provides Operations/IT​, NOC/SOC​, Service Desk, DevOps and Site Reliability Engineer (SRE) Teams with the unified resolver tools and console to streamline the response and minimize the business impacts to service interruptions, failed or emergency changes, and patch or security incidents.

“The adoption of cloud services, an increase in distributed and global teams, and remote work have all accelerated the pace of digital transformation for many organizations,” said Prashant Darisi, Vice President of Global Solutions at Everbridge. “Our new Service Intelligence capabilities, part of Everbridge’s market-leading Digital Operations platform, provides automated service component diagnosis, visual root cause identification, and runbook automation to streamline incident response and accelerate resolution.”

Continued Darisi, “To be successful, our customers must have the time to innovate and deliver products and services that customers love, disruption free​. We solve technology issues before they become business problems. This brand-new capability serves as validation for our continued efforts to ensure our Digital Operations Platform meets and exceeds the needs of the modern workplace.”

Everbridge’s Service Intelligence provides the following capabilities:

- Rich two-way integrations with industry-leading AIOps and observability solutions to automate alert processing, drive resolution process and dark web response.

- The always-on Everbridge Digital Operations platform now receives direct, rich communication from leading AIOps and observability solutions such as Dynatrace or MoogSoft, Big Panda, DataDog.

- Service Intelligence receives anomaly alerts and incidents with all the necessary information (telemetry, dependency) needed by the teams to investigate and fix issues before they impact end users. Everbridge enriches signals over and above reducing signal noise and avoids distracting engineering teams by only relaying critical data to resolve issues faster.

- Automated diagnosis, actions, remediation, runbooks, and rich intelligent mobilization notifications save teams time and allows them to focus on the issues that matter. Two-way integration enables full system synchronization so users can track responses, comments, and actions. Further to observability, the platform connects to dark web management systems to allow customers to prepare and respond better to Cyber threats.

- Service component mapping and inspection for accelerated root cause identification: The Everbridge Digital Operations platform embeds services directly into its incident management capabilities to supercharge the response to digital service interruptions. By navigating through a built-in service dependency map, the intelligent service correlation engine identifies recent service changes (CI/CD cycles, code, infrastructure, feature toggles) and pinpoints the most likely root cause. The solution can then automatically identify, notify, and engage the team responsible for the quality of the service to minimize impact on users.

- On-demand runbook automation for faster recovery: Workflow designer provides no-code low-code configuration with a library of hundreds of integrated actions with all IT and DevOps tools, making it easy to set the service operations on autopilot. On activation, dynamic workflows will execute actions across all the different tools used by an organization and improve the teams’ efficiency by hiding complexity and gaining visibility across the end-end remediation scenario.

- Automated resolver mobilization and escalation for faster collaboration: With the understanding each organization uses different tools to effectively collaborate and timely communicate during incident response, the new release of Service Intelligence brings two new communication channels, Slack and Microsoft Teams for users to initiate incidents, notify team members, and create online meetings.

With its acquisition and integration of xMatters in 2021, Everbridge’s Digital Operations Platform helps organizations to save time, maintain customer satisfaction, deliver continuous service uptime and innovate. The platform extends Everbridge’s market-leading Critical Event Management (CEM) solutions to further support customers’ digital transformation efforts, providing Everbridge’s enterprise customers with the ability to automate and streamline digital service delivery and incident management across teams and toolsets, and enables organizations to innovate and accelerate digital transformation initiatives, while continuing to meet key uptime service-level agreements (SLAs) and deliver great customer experiences.

The platform includes many powerful capabilities to help organizations rapidly assess digital service interruptions, act quickly to mitigate these issues, and continuously improve processes and services. It addresses organizations’ IT Ops, Security Ops & Cyber, DevOps, Infrastructure Ops, Customer Support and Major Incident Management (MIM) needs to keep operations running, safeguard revenue, and enhance enterprise operational resilience by managing digital and physical critical events through a single pane of glass.

Share this

The Latest

September 27, 2022

Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...

September 26, 2022

In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...

September 23, 2022

In order to properly sort through all monitoring noise and identify true problems, their causes, and to prioritize them for response by the IT team, they have created and built a revolutionary new system using a meta-cognitive model ...

September 22, 2022

As we shift further into a digital-first world, where having a reliable online experience becomes more essential, Site Reliability Engineers remain in-demand among organizations of all sizes ... This diverse set of skills and values can be difficult to interview for. In this blog, we'll get you started with some example questions and processes to find your ideal SRE ...

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

September 20, 2022

Users today expect a seamless, uninterrupted experience when interacting with their web and mobile apps. Their expectations have continued to grow in tandem with their appetite for new features and consistent updates. Mobile apps have responded by increasing their release cadence by up to 40%, releasing a new full version of their app every 4-5 days, as determined in this year's SmartBear State of Software Quality | Application Stability Index report ...

September 19, 2022

In this second part of the blog series, we look at how adopting AIOps capabilities can drive business value for an organization ...

September 16, 2022

ITOPS and DevOps is in the midst of a surge of innovation. New devices and new systems are appearing at an unprecedented rate. There are many drivers of this phenomenon, from virtualization and containerization of applications and services to the need for improved security and the proliferation of 5G and IOT devices. The interconnectedness and the interdependencies of these technologies also greatly increase systems complexity and therefore increase the sheer volume of things that need to be integrated, monitored, and maintained ...

September 15, 2022

IT talent acquisition challenges are now heavily influencing technology investment decisions, according to new research from Salesforce's MuleSoft. The 2022 IT Leaders Pulse Report reveals that almost three quarters (73%) of senior IT leaders agree that acquiring IT talent has never been harder, and nearly all (98%) respondents say attracting IT talent influences their organization's technology investment choices ...

September 14, 2022

The findings of the 2022 Observability Forecast offer a detailed view of how this practice is shaping engineering and the technologies of the future. Here are 10 key takeaways from the forecast ...