Exoprise Extends Crowd Powered Performance Monitoring to Microsoft Lync Online and Skype for Business
March 11, 2015
Share this

Exoprise announced the addition of a new suite of sensors to address the needs of admins managing Microsoft Lync Online, Skype for Business, and other VoIP and cloud-based collaboration apps.

The new sensors give IT teams continuous point-to-point monitoring of these unified communication services to assure service levels. Users also get access to Exoprise’s repository of performance data, crowd-sourced from other subscribers around the world, to enable faster problem detection, diagnosis, and resolution.

“Lync Online draws many organizations to Office 365 because it gives them a robust IM, voice, and video collaboration solution without the cost and complexity of managing their own Lync servers,” said Exoprise founder and CEO, Jason Lieblich. “However, IT teams quickly find that they can’t effectively manage Lync Online performance and user experience with their existing IT management and monitoring tools. CloudReady is the first and only solution able to actively monitor Lync Online performance between real user locations.”

The new solution, which is part of the Exoprise CloudReady platform, is available and includes sensors to enable admins to monitor Lync 2013 and Lync Online as well as traditional VoIP services. Synthetic tests measure real Lync/VoIP performance between user locations, and admins can compare performance at their locations to global Lync/VoIP user trends using Exoprise’s unique crowd data aggregation and analytics features.

“Users demand high availability and performance for their Lync Online IM, voice and video communications,“ said Patrick Carey, VP of Product and Marketing at Exoprise. “If IT teams can’t maintain service levels the advantages of moving these services to the cloud are quickly negated. This is no easy task given Lync’s proprietary architecture and protocols. Until today, Lync Online admins were completely in the dark, but with CloudReady’s ability to track, analyze, and alert on over 50 performance metrics, organizations can finally move to the cloud without losing visibility and control.”

By synthetically monitoring Lync and VoIP traffic between real user locations, CloudReady provides admins with continuous real time alerts and diagnostics for the key indicators of service health and performance, including:

- Mean Opinion Scores (MOS) provide an overall gauge of how users would perceive call quality.

- Average and Maximum Jitter Rates measure variations in network latencies that result in choppy audio.

- Round Trip Times identify network latencies that cause delays in audio delivery.

- Packet Loss Rates detect conditions that will degrade audio sound quality.

- Session & Conversation Initialization Times detect issues the result in delay and failure of IM, voice, or video sessions.

These new sensors complement Exoprise’s CloudReady performance monitoring solution for Microsoft Office 365, a full-suite APM solution for Office 365 CloudReady also provides Crowd Powered APM solutions for the most popular SaaS apps, including Salesforce.com, Marketo, Box, Dropbox, Workday and many more.

Share this

The Latest

August 12, 2022

The development of the Thousand Brains Theory of Intelligence framework will now serve as a foundation for further research and new developments in Artificial Intelligence (AI) and Machine Learning (ML) ...

August 11, 2022

IT teams feel overwhelmed by too many tools that do not provide a unified view of the entire IT infrastructure, according to The Shift to Unified Observability: Reasons, Requirements, and Returns, a new independent survey conducted by IDC in collaboration with Riverbed ...

August 10, 2022

Legacy systems require a great deal of a prior knowledge, and then significant configuration, for anomaly detection to work effectively. ML and AI are beginning to change that, but it's important to really validate the claims of any NPM solution ...

August 09, 2022

Successful insight into the performance of a company's networks starts with effective network performance management (NPM) tools. However, with the plethora of options it can be overwhelming for IT teams to choose the right one. Here are 10 essential questions to ask before selecting an NPM tool ...

August 08, 2022

Hybrid and remote work environments have been growing significantly in the past few years. As individuals move away from traditional office settings in today's new remote and hybrid environments, many operational issues such as poor visibility into asset status and refreshes, unaccounted assets, and overspending on software are becoming a bigger challenge for IT departments ...

August 05, 2022

MLOps or Machine Learning Operations are a combination of best processes and practices that businesses use to run AI successfully ... While it is a relatively new field, MLOps is a collective effort that captured the interest of data scientists, DevOps engineers, AI enthusiasts, and IT ...

August 04, 2022

The data is in: enterprises are not happy with their managed service providers (MSPs) and cloud service providers (CSPs). According to the latest CloudBolt Industry Insights report, Filling the Gap: Service Providers' Increasingly Important Role in Multi-Cloud Success, 80% are so unsatisfied with their existing MSP and/or CSP, they are actively looking to replace them within 12 months ...

August 03, 2022

The last two years have accelerated massive changes in how we work, do business, and engage with customers. According to Pega research, nearly three out of four employees (71%) feel their job complexity continues to rise as customer demands increase, and employees at all levels feel overloaded with information, systems, and processes that make it difficult to adapt to these new challenges and meet their customers' growing needs ...

August 02, 2022

Investing in employees will always be smart business. And right now, investing in employees means giving people the resources — and ability — to optimize performance ... For pretty much every company, that means delivering the digital tools necessary to facilitate seamless, secure, user-friendly access and connectivity ...

August 01, 2022

Digital transformation can be the difference between becoming the next Netflix and becoming the next Blockbuster Video. With corporate survival on the line, "digital transformation" is no longer merely an impressive buzzword to throw around in boardrooms. It's the ticket for entry into the digital era, a fundamental business strategy for every modern company ...