FireScope Announces Out-of-the-Box Integration with Service-Now
July 09, 2012
Share this

FireScope announced an expansion to its IT Service Management solutions that deliver bi-directional integration with ServiceNow.

ServiceNow's cloud services coupled with FireScope's cloud solutions and services provide a disruptive combination to help organizations provide better services, at a lower cost with greater agility.

The FireScope/ServiceNow integration enables customers to automatically identify service-impacting events through FireScope and automatically generate and track incidents in ServiceNow.

During the lifecycle of the incident, both solutions can synchronize information between each other to ensure operators have easy access to the latest information.

Finally, as FireScope identifies that normal service performance has been resumed, the solution can automatically close the incident in ServiceNow to prevent unnecessary efforts.

"FireScope and ServiceNow have both been major disruptors in our respective segments of the IT Service Management market," said Mark Lynd, President and COO of FireScope. "As an integrated offering, our customers have a complete and cloud-based alternative to the massively complex Big-4 solution suites that have been their only option for decades, an offering that delivers greater capability and scalability at significantly less cost and effort."

Recent studies have identified that users are the first notification of issues approximately 74% of the time. Furthermore, the IT Process Institute reports the industry average Mean Time to Repair (MTTR) at approximately 200 minutes, with over 80% of this time spent tracing the source, during which time the business is losing between $90,000 per hour in the media sector to about $6.48 million per hour for large online brokerages.

The proactive and automated capabilities offered in this integrated approach can help an organization prevent many of these issues, and significantly reduce the time it takes to restore normal service operations for issues that cannot be avoided.

Additionally, businesses reap additional benefits such as, increased efficiency, better communications and organizational credibility.

Rapid time to value is a key differentiation provided by both organizations, and is expanded upon through this integration. Both FireScope and ServiceNow are based on disruptive, cloud-based architectures. So, integration between the two is in tighter and simpler than those found in traditional solutions. Extensive professional services engagements and custom development work are reduced, enabling customers to immediately realize greater business value.

Share this

The Latest

November 29, 2023
The past few years have presented numerous challenges for businesses: a pandemic, rising interest rates, supply chain disruptions, and geopolitical conflict that sent shockwaves across the global economy. But change may finally be on the horizon. According to a recent report by Endava ... a majority of executives confirmed they are feeling optimistic about the current business climate, and as a result, are forecasting larger IT budgets, increased technology funding and rollout, and prioritized innovation in the coming year ...
November 28, 2023

Incident management processes are not keeping pace with the demands of modern operations teams, failing to meet the needs of SREs as well as platform and ops teams. Results from the State of DevOps Automation and AI Survey, commissioned by Transposit, point to an incident management paradox. Despite nearly 60% of ITOps and DevOps professionals reporting they have a defined incident management process that's fully documented in one place and over 70% saying they have a level of automation that meets their needs, teams are unable to quickly resolve incidents ...

November 27, 2023

Today, in the world of enterprise technology, the challenges posed by legacy Virtual Desktop Infrastructure (VDI) systems have long been a source of concern for IT departments. In many instances, this promising solution has become an organizational burden, hindering progress, depleting resources, and taking a psychological and operational toll on employees ...

November 22, 2023

Within retail organizations across the world, IT teams will be bracing themselves for a hectic holiday season ... While this is an exciting opportunity for retailers to boost sales, it also intensifies severe risk. Any application performance slipup will cause consumers to turn their back on brands, possibly forever. Online shoppers will be completely unforgiving to any retailer who doesn't deliver a seamless digital experience ...

November 21, 2023

Black Friday is a time when consumers can cash in on some of the biggest deals retailers offer all year long ... Nearly two-thirds of consumers utilize a retailer's web and mobile app for holiday shopping, raising the stakes for competitors to provide the best online experience to retain customer loyalty. Perforce's 2023 Black Friday survey sheds light on consumers' expectations this time of year and how developers can properly prepare their applications for increased online traffic ...

November 20, 2023

This holiday shopping season, the stakes for online retailers couldn't be higher ... Even an hour or two of downtime for a digital storefront during this critical period can cost millions in lost revenue and has the potential to damage brand credibility. Savvy retailers are increasingly investing in observability to help ensure a seamless, omnichannel customer experience. Just ahead of the holiday season, New Relic released its State of Observability for Retail report, which offers insight and analysis on the adoption and business value of observability for the global retail/consumer industry ...

November 16, 2023

As organizations struggle to find and retain the talent they need to manage complex cloud implementations, many are leaning toward hybrid cloud as a solution ... While it's true that using the cloud is not a "one size fits all" proposition, it is clear that both large and small companies prefer a hybrid cloud model ...

November 15, 2023

In the same way a city is a sum of its districts and neighborhoods, complex IT systems are made of many components that continually interact. Observability requires a comprehensive and connected view of all aspects of the system, including even some that don't directly relate to its technological innards ...

November 14, 2023

Multicasting in this context refers to the process of directing data streams to two or more destinations. This might look like sending the same telemetry data to both an on-premises storage system and a cloud-based observability platform concurrently. The two principal benefits of this strategy are cost savings and service redundancy ...

November 13, 2023

In today's rapidly evolving business environment, Chief Information Officers (CIOs) and Chief Technology Officers (CTOs) are grappling with the challenge of regaining control over their IT roadmap. The constant evolution and introduction of new technology releases, combined with the pressure to deliver innovation on shrinking budgets, has added layers of complexity for executives who must transform the perception of the role of the IT leader from cost managers and maintainers to strategic enablers of growth and profitability ...