Freshworks deepened its strategic partnership with Device42 to give Freshservice customers enterprise-grade asset management for enhanced business continuity.
“We’re now used to hybrid working environments with distributed IT teams, meaning the need for platforms that can deliver high service availability and reliability for employees is critical for digital transformation,” says Prakash Ramamurthy, Chief Product Officer at Freshworks. “Freshservice combined with Device42 means an ITSM solution to enable IT services and operations teams to keep business-critical services always on.”
Freshservice is a modern service management solution for companies of all sizes to:
- Deliver uninterrupted service by empowering agents to deliver high-value work and achieve faster return on investment
- Maximize system uptime by proactively diagnosing and resolving outages faster
- Delight employees through context-based collaborations and employee engagement
Using Device42 with Freshservice provides customers with real-time information about complex infrastructure and their relationships for high-precision service management and delivery. Automated discovery enriches Freshservice with IT infrastructure information – from on-premise hardware to cloud and software assets and their intertwined relationships. This holistic infrastructure information from Device42 flows into Freshservice in real-time to enable advanced asset lifecycle management, efficient change planning, and rapid resolution of business-critical issues.
The expanded relationship allows Freshservice customers to purchase Device42 licenses directly from Freshworks. Device42 has also invested in a new integration and technical training of Freshworks sales and support.
“The partnership between Device42 and Freshworks brings immense power to the IT team. Pairing Freshworks’ modern, scalable software with ours allows us to address critical IT service management and lifecycle use case challenges for our customers,” says Raj Jalan, Device42 Founder, and CEO.
The Latest
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
Enterprises are experiencing a 13% year-over-year increase in customer-facing incidents, reflecting rising levels of complexity and risk as businesses drive operational transformation at scale, according to the 2024 State of Digital Operations study from PagerDuty ...
According to Grafana Labs' 2024 Observability Survey, it doesn't matter what industry a company is in or the number of employees they have, the truth is: the more mature their observability practices are, the more time and money they save. From AI to OpenTelemetry — here are four key takeaways from this year's report ...
In an age where technology evolves at a breakneck pace, it's crucial to explore how AI assistants can revolutionize our work processes and daily lives, ultimately enhancing overall performance ...
