Freshworks Adds New ITSM Capabilities to Freshservice
April 14, 2022
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Freshworks deepened its strategic partnership with Device42 to give Freshservice customers enterprise-grade asset management for enhanced business continuity.

“We’re now used to hybrid working environments with distributed IT teams, meaning the need for platforms that can deliver high service availability and reliability for employees is critical for digital transformation,” says Prakash Ramamurthy, Chief Product Officer at Freshworks. “Freshservice combined with Device42 means an ITSM solution to enable IT services and operations teams to keep business-critical services always on.”

Freshservice is a modern service management solution for companies of all sizes to:

- Deliver uninterrupted service by empowering agents to deliver high-value work and achieve faster return on investment

- Maximize system uptime by proactively diagnosing and resolving outages faster

- Delight employees through context-based collaborations and employee engagement

Using Device42 with Freshservice provides customers with real-time information about complex infrastructure and their relationships for high-precision service management and delivery. Automated discovery enriches Freshservice with IT infrastructure information – from on-premise hardware to cloud and software assets and their intertwined relationships. This holistic infrastructure information from Device42 flows into Freshservice in real-time to enable advanced asset lifecycle management, efficient change planning, and rapid resolution of business-critical issues.

The expanded relationship allows Freshservice customers to purchase Device42 licenses directly from Freshworks. Device42 has also invested in a new integration and technical training of Freshworks sales and support.

“The partnership between Device42 and Freshworks brings immense power to the IT team. Pairing Freshworks’ modern, scalable software with ours allows us to address critical IT service management and lifecycle use case challenges for our customers,” says Raj Jalan, Device42 Founder, and CEO.

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