GAVS Technologies (GAVS) and Cherwell Software entered into a Technology Alliance Partnership, to deliver ZIF (Zero Incident Framework), an Artificial Intelligence (AI) based Technology Operations (AIOps) solution to mutual customers.
ZIF, through its AI based predictive analytics and bot-based automation tool, aims to bring service reliability assurance to Cherwell Service Management.
ZIF interfaces with various application and infrastructure monitoring tools and provides AI insights to Cherwell. The ZIF platform supports integrations with 85-plus monitoring tools and has 300-plus bots that provide IT Operation automation.
“ZIF is a true AI driven solution that provides predictive analytics and insights to clients expeditiously and in a frictionless manner for optimizing IT Operations,” said Sumit Ganguli, CEO, GAVS. “Perfectly suited for the medium and large enterprise market.”
“Cherwell is committed to helping our customers increase their overall IT and digital operational maturity,” said Scott Gainey, CMO for Cherwell. “This new integration and partnership with GAVS provides a powerful solution that can increase service availability and application performance through proactive remediation of incidents and predictive risk management.”
Cherwell’s Technology Alliance Partner (TAP) Program is focused on providing customers with best of breed choices as they build out their IT operations and ultimately extend service management more broadly across the enterprise. GAVS is leveraging Cherwell’s mApp (Mergeable Application) functionality to integrate ZIF modules for improved service delivery. The ZIF – IT Service Analytics (ITSA) module is currently available in the Cherwell Marketplace as an out-of-the-box mApp that complements Cherwell Service Management by reducing response times and improving incident resolution times. Additional ZIF modules will be available in the future.
In addition to the technical integration, GAVS Technologies has joined Cherwell’s Channel Partner program as a reseller and delivery provider. This allows GAVS Technologies to resell Cherwell solutions and deliver related professional services in the US, Middle East and India. The channel relationship provides GAVS Technologies customers with services focused on helping them achieve sustainable outcomes using Cherwell IT Service Management and GAVS Technologies’ ZIF.
The Latest
The use of hybrid multicloud models is forecasted to double over the next one to three years as IT decision makers are facing new pressures to modernize IT infrastructures because of drivers like AI, security, and sustainability, according to the Enterprise Cloud Index (ECI) report from Nutanix ...
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
