GAVS and Cherwell Introduce Zero Incident Framework
July 14, 2020
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GAVS Technologies (GAVS) and Cherwell Software entered into a Technology Alliance Partnership, to deliver ZIF (Zero Incident Framework), an Artificial Intelligence (AI) based Technology Operations (AIOps) solution to mutual customers.

ZIF, through its AI based predictive analytics and bot-based automation tool, aims to bring service reliability assurance to Cherwell Service Management.

ZIF interfaces with various application and infrastructure monitoring tools and provides AI insights to Cherwell. The ZIF platform supports integrations with 85-plus monitoring tools and has 300-plus bots that provide IT Operation automation.

“ZIF is a true AI driven solution that provides predictive analytics and insights to clients expeditiously and in a frictionless manner for optimizing IT Operations,” said Sumit Ganguli, CEO, GAVS. “Perfectly suited for the medium and large enterprise market.”

“Cherwell is committed to helping our customers increase their overall IT and digital operational maturity,” said Scott Gainey, CMO for Cherwell. “This new integration and partnership with GAVS provides a powerful solution that can increase service availability and application performance through proactive remediation of incidents and predictive risk management.”

Cherwell’s Technology Alliance Partner (TAP) Program is focused on providing customers with best of breed choices as they build out their IT operations and ultimately extend service management more broadly across the enterprise. GAVS is leveraging Cherwell’s mApp (Mergeable Application) functionality to integrate ZIF modules for improved service delivery. The ZIF – IT Service Analytics (ITSA) module is currently available in the Cherwell Marketplace as an out-of-the-box mApp that complements Cherwell Service Management by reducing response times and improving incident resolution times. Additional ZIF modules will be available in the future.

In addition to the technical integration, GAVS Technologies has joined Cherwell’s Channel Partner program as a reseller and delivery provider. This allows GAVS Technologies to resell Cherwell solutions and deliver related professional services in the US, Middle East and India. The channel relationship provides GAVS Technologies customers with services focused on helping them achieve sustainable outcomes using Cherwell IT Service Management and GAVS Technologies’ ZIF.

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