Great Expectations: Making "Hybrid Work" Work
March 23, 2022
Share this

After sitting on the cusp of hybrid work for more than a year, many companies are at a long-awaited inflection point: the lived experience of hybrid work.

One thing from the research is clear: We are not the same people who went home to work in early 2020. The past two years have left a lasting imprint, fundamentally changing how people define the role of work in their lives. The challenge ahead for every organization is to meet employees' great new expectations head on while balancing business outcomes in an unpredictable economy.


To help leaders navigate the shift, the 2022 Work Trend Index outlines five urgent trends from an external study of 31,000 people in 31 countries along with an analysis of trillions of productivity signals in Microsoft 365 and labor trends on LinkedIn:

Employees have a new "worth it" equation

53% of employees say they're more likely to prioritize their health and well-being over work than they were before the pandemic.

And the Great Reshuffle isn't over: 52% of Generation Z and millennials are likely to consider changing employers in the year ahead, up 3% year over year.

Managers feel wedged between leadership and employee

50% of leaders say their companies are planning a return to full-time in-person work in the year ahead.

54% of managers say leadership at their companies is out of touch with employee expectations, and 74% of managers say they don't have the influence or resources to drive change for their teams.

Leaders need to make the office worth the commute

38% of hybrid employees say their biggest challenge is knowing when and why to come into the office, yet only 28% of leaders have created team agreements to define these new norms.

Flexible work doesn't have to mean "always on"

After two years, weekly meeting time for the average Teams user is up 252%, and chats sent per person each week is up 32% — and still climbing. While workday span has increased by 46 minutes, after-hours and weekend work are up 28% and 14%, respectively.

Rebuilding social capital looks different in a hybrid world

With 51% of hybrid workers considering a shift to full remote work in the year ahead, companies cannot rely solely on the office to recoup the social capital we've lost over the past two years. 43% of leaders say relationship-building is the greatest challenge of having employees work in a hybrid or remote environment.

"There's no erasing the lived experience and lasting impact of the past two years, as flexibility and well-being have become non-negotiables for employees," said Jared Spataro, corporate vice president, Modern Work, Microsoft. "By embracing and adapting to these new expectations, organizations can set their people and their business up for long-term success."

Share this

The Latest

June 29, 2022

When it comes to AIOps predictions, there's no question of AI's value in predictive intelligence and faster problem resolution for IT teams. In fact, Gartner has reported that there is no future for IT Operations without AIOps. So, where is AIOps headed in five years? Here's what the vendors and thought leaders in the AIOps space had to share ...

June 27, 2022

A new study by OpsRamp on the state of the Managed Service Providers (MSP) market concludes that MSPs face a market of bountiful opportunities but must prepare for this growth by embracing complex technologies like hybrid cloud management, root cause analysis and automation ...

June 27, 2022

Hybrid work adoption and the accelerated pace of digital transformation are driving an increasing need for automation and site reliability engineering (SRE) practices, according to new research. In a new survey almost half of respondents (48.2%) said automation is a way to decrease Mean Time to Resolution/Repair (MTTR) and improve service management ...

June 23, 2022

Digital businesses don't invest in monitoring for monitoring's sake. They do it to make the business run better. Every dollar spent on observability — every hour your team spends using monitoring tools or responding to what they reveal — should tie back directly to business outcomes: conversions, revenues, brand equity. If they don't? You might be missing the forest for the trees ...

June 22, 2022

Every day, companies are missing customer experience (CX) "red flags" because they don't have the tools to observe CX processes or metrics. Even basic errors or defects in automated customer interactions are left undetected for days, weeks or months, leading to widespread customer dissatisfaction. In fact, poor CX and digital technology investments are costing enterprises billions of dollars in lost potential revenue ...

June 21, 2022

Organizations are moving to microservices and cloud native architectures at an increasing pace. The primary incentive for these transformation projects is typically to increase the agility and velocity of software release and product innovation. These dynamic systems, however, are far more complex to manage and monitor, and they generate far higher data volumes ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 15, 2022

Once upon a time data lived in the data center. Now data lives everywhere. All this signals the need for a new approach to data management, a next-gen solution ...

June 14, 2022

Findings from the 2022 State of Edge Messaging Report from Ably and Coleman Parkes Research show that most organizations (65%) that have built edge messaging capabilities in house have experienced an outage or significant downtime in the last 12-18 months. Most of the current in-house real-time messaging services aren't cutting it ...

June 13, 2022
Today's users want a complete digital experience when dealing with a software product or system. They are not content with the page load speeds or features alone but want the software to perform optimally in an omnichannel environment comprising multiple platforms, browsers, devices, and networks. This calls into question the role of load testing services to check whether the given software under testing can perform optimally when subjected to peak load ...