ITinvolve announced the launch of its Summer '13 release, with over 100 enhancements to its two flagship products: ITinvolve Knowledge Collaborator and ITinvolve Service Manager.
ITinvolve Knowledge Collaborator is designed with modern social collaboration principles to easily promote knowledge sharing, crowd-sourcing and peer review; the ability to 'follow' knowledge that's most relevant to a specific individual; and automatically be updated on knowledge as it's added. All knowledge is presented in a highly visual and intuitive manner that is always in-context, avoiding the noise inherent in other Social IT approaches.
ITinvolve Knowledge Collaborator Summer '13 enhancements include:
• Easy, fast access to collective IT knowledge through tagging and advanced relationship-based search.
• Enriched management of object relationships to simplify IT complexity.
• Content ratings to designate knowledge most highly and least valued; including the unique ability to rate policies.
• At a glance ability to view knowledge published for end users versus only available to IT staff.
• Ability to push key settings to any object for centralized control.
• Automatic notifications and actions based on object changes to improve efficiency.
• Activity stream topics to align effort and drive cross-collaboration.
• Enhanced communication methods, including speech-to-text support for mobile and other device types, broadcast notifications and the ability to easily add followers.
• Expanded configurability and extensibility without coding.
ITinvolve Service Manager is the next-generation ITSM solution combining collaborative IT processes with the knowledge IT professionals need to better understand and manage their complex IT environments.
ITinvolve Service Manager Summer '13 enhancements include:
• A modern self-service portal and service catalog with:
- A consumer-oriented look and feel and "shopping cart" request experience.
- Broadcast news support.
- Role-based publishing of service offerings and content.
- Embedded collaboration in the context of service offerings and help categories.
• Numerous updates for improved Incident Management efficiency:
- Automatically show incidents with the same symptom through tagging.
- Simple promotion of worknotes to knowledge.
- Execution of predefined responses upon incident closure.
- UI optimization for technician's using mobile devices.
This year 2023, at a macro level we are moving from an inflation economy to a recession and uncertain economy and the general theme is certainly going to be "Doing More with Less" and "Customer Experience is the King." Let us examine what trends and technologies will play a lending hand in these circumstances ...
As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...
In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...
A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...
Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...
As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...
As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...
Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...
The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...
Despite strong interest over the past decade, the actual investment in DX has been recent. While 100% of enterprises are now engaged with DX in some way, most (77%) have begun their DX journey within the past two years. And most are early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming. Only 27% say they have finished their DX efforts ...