ITinvolve Announces Summer 2013 Release of Knowledge Collaborator and Service Manager
June 26, 2013
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ITinvolve announced the launch of its Summer '13 release, with over 100 enhancements to its two flagship products: ITinvolve Knowledge Collaborator and ITinvolve Service Manager.

ITinvolve Knowledge Collaborator is designed with modern social collaboration principles to easily promote knowledge sharing, crowd-sourcing and peer review; the ability to 'follow' knowledge that's most relevant to a specific individual; and automatically be updated on knowledge as it's added. All knowledge is presented in a highly visual and intuitive manner that is always in-context, avoiding the noise inherent in other Social IT approaches.

ITinvolve Knowledge Collaborator Summer '13 enhancements include:

• Easy, fast access to collective IT knowledge through tagging and advanced relationship-based search.

• Enriched management of object relationships to simplify IT complexity.

• Content ratings to designate knowledge most highly and least valued; including the unique ability to rate policies.

• At a glance ability to view knowledge published for end users versus only available to IT staff.

• Ability to push key settings to any object for centralized control.

• Automatic notifications and actions based on object changes to improve efficiency.

• Activity stream topics to align effort and drive cross-collaboration.

• Enhanced communication methods, including speech-to-text support for mobile and other device types, broadcast notifications and the ability to easily add followers.

• Expanded configurability and extensibility without coding.

ITinvolve Service Manager is the next-generation ITSM solution combining collaborative IT processes with the knowledge IT professionals need to better understand and manage their complex IT environments.

ITinvolve Service Manager Summer '13 enhancements include:

• A modern self-service portal and service catalog with:

- A consumer-oriented look and feel and "shopping cart" request experience.

- Broadcast news support.

- Role-based publishing of service offerings and content.

- Embedded collaboration in the context of service offerings and help categories.

• Numerous updates for improved Incident Management efficiency:

- Automatically show incidents with the same symptom through tagging.

- Simple promotion of worknotes to knowledge.

- Execution of predefined responses upon incident closure.

- UI optimization for technician's using mobile devices.

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