Kintaba launched Milestones, a new feature enabling companies to document significant moments during a major outage or security breach in real time.
By having an accurate and updated timeline of important events, reported directly by the various responders across the organization, companies can achieve broad awareness of what’s happening as the incident unfolds. With Kintaba’s Milestones, teams can have an existing model of what occurred and when, providing a nice foundation to build on top of versus having to start a postmortem from scratch. After the incident is resolved, the milestones timeline then becomes the source of truth for proper incident analysis.
“We built Kintaba to give companies of all sizes, across all industries, the tooling for best-in-class incident management like what you’d see at companies like Google, Amazon, and Facebook,” said Cole Potrocky, CTO and Co-Founder of Kintaba. “Today, the majority of companies don’t take the time to review an incident after it’s resolved, but it’s my belief that the postmortem review process is the glue between incident management and the assurance that major outages and breaches never repeat.”
Milestones works by giving incident responders the ability to record significant moments without having to fill out a bunch of data input forms found in most incident management tools. These milestones can be documented by anyone, whether it’s the technical team marking when a critical server crashed, to non-technical folks noting when a Tier 1 customer complained. These milestones are then pulled directly into Kintaba’s postmortem editor via the integrated timeline widget, where teams are incentivized to share their learnings, improve their response processes, and prevent avoidable failures from recurring.
The Latest
Managing availability and performance within SAP environments has long been a challenge for IT teams. But as IT environments grow more complex and dynamic, and the speed of innovation in almost every industry continues to accelerate, this situation is becoming a whole lot worse ...
Harnessing the power of network-derived intelligence and insights is critical in detecting today's increasingly sophisticated security threats across hybrid and multi-cloud infrastructure, according to a new research study from IDC ...
Recent research suggests that many organizations are paying for more software than they need. If organizations are looking to reduce IT spend, leaders should take a closer look at the tools being offered to employees, as not all software is essential ...
Organizations are challenged by tool sprawl and data source overload, according to the Grafana Labs Observability Survey 2023, with 52% of respondents reporting that their companies use 6 or more observability tools, including 11% that use 16 or more.
An array of tools purport to maintain availability — the trick is sorting through the noise to find the right one. Let us discuss why availability is so important and then unpack the ROI of deploying Artificial Intelligence for IT Operations (AIOps) during an economic downturn ...
Development teams so often find themselves rushing to get a release out on time. When it comes time for testing, the software works fine in the lab. But, when it's released, customers report a bunch of bugs. How does this happen? Why weren't the flaws found in QA? ...
At the same time, reported network outages globally continue to grow in frequency, duration and fiscal impact. And as migration to the cloud continues at a pace of nearly 5% per year, the amount of control over those cloud-based services typically decreases, which further increases operational risk and the potential for increased costs ... Why are network service disruptions still such an issue? ...
Starting with Site Reliability Engineering (SRE) can be intimidating, but the benefits are more than worth it. Let's go over what it is and all the benefits it can bring to your organization ...
This year, the survey behind the State of IT Operations Report dug into IT teams' most challenging efficiency hurdles and limitations. The results showcase significant discoveries about how automation is increasing IT agility, reducing costs, and enhancing IT operations teams' endpoint management capabilities in the modern workplace ...
