As many IT pros have already heard, LogMeIn is discontinuing their freemium offering and giving users just a week to switch to their Pro offering.
As outraged users of LogMeIn (LMI) Free weigh their options, the old SaaS vs Self-Hosted debate is sure to heat up again. The pros and cons of each is well documented, so once an organization has studied the merits of each, the focus shifts to cost. Which one provides the best value? That's the question that ultimately needs to be answered. The following outlines two popular offerings, one SaaS and one Self-Hosted, with similar feature-sets and costs, LogMeIn Pro and DameWare Remote Support (DRS).
LMI Pro is the premium offering that users of LMI Free are being encouraged to adopt. It comes in three license sizes; support up to two computers for $99/year, up to 5 computers for $249/year, and up to 10 computers for $449/year. At each price point, users get access to remote control, file transfer, and remote access from Android and iOS devices. The $449 package offers the best cost per supported computer at roughly $45/year for each. As with most SaaS offerings, LMI Pro is subscription based with the full price recurring each year.
DRS offers similar remote management functionality (remote control for Windows, Mac OS X, and Linux, remote access from Android and iOS devices, file-sharing, in-session chat), but also includes a set of tools designed to let system administrators perform many of their daily tasks from one console. This includes management tools for multiple Active Directory sites as well as a handy exporter tool and enhanced remote Windows troubleshooting capabilities.
DRS starts at $349/user. Unlike LMI Pro which restricts the number of computers a user can support to 10, DRS allows each user to support an unlimited number of computers. If we assume one IT pro can support 10 computers easily, only one license of DRS would be required. That brings the cost per computer to just $35 for the first year. To renew the annual maintenance contract on each DRS license, a user must pay $99/year. This means that the 2nd and subsequent years' costs drop to just $10/computer. The maintenance contract for DRS entitles users to technical support and free upgrades to the latest releases of DRS.
To recap: 1st year cost of LMI Pro (10 computer license) is $45/computer. The 1st year cost of DRS is $35/computer representing a savings of 20% over LMI Pro. For each year after, the cost of LMI Pro remains at $45/computer whereas the cost for DRS drops to just $9/computer representing a savings of 75% over LMI Pro.
The difference in overall cost is stark. DRS offers a significant savings over LMI Pro while offering users comparable functionality. Download a 14-day free trial of DameWare Remote Support today and let the savings begin!
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