ManageEngine Adds Augmented Analytical Capabilities to Zia AI Assistant
July 27, 2021
Share this

ManageEngine announced that its flagship IT analytics product, Analytics Plus, now enables users to gain faster insights by providing narrative insights into their IT data with zero human interactions.

New augmented analytical capabilities in Zia, the company's AI assistant, empower Analytics Plus users to make faster decisions and save IT costs, increase revenue and productivity, and improve end-user satisfaction.

According to the company's 2021 Digital Readiness Survey, over 75% of North American organizations have increased their use of business analytics to improve decision-making and 69% to leverage the available data. However, IT service desks continue to rely on database administrators to provide them with reports and dashboards to read, understand, and interpret their IT data. This process takes time and creates dependency on database experts, who may not be proficient in the IT department's operational tactics. This often means the generated insights are irrelevant or outdated by the time service desks gain access to it. Furthermore, these reports might not provide actionable insights, such as those obtained through advanced analytical and interpretive skills gathered from detailed charts, pivots, and dashboards.

"Having worked with the analytics market for over 10 years and in IT for over 19 years, ManageEngine understands the IT analytics market and its demand for a reliable, scalable analytics solution that offers meaningful insights faster," said Rakesh Jayaprakash, Product Manager at ManageEngine. "To meet these demands, we've enhanced Zia to read, interpret and provide actionable insights in the form of digestible narratives. Using this, users can easily understand trends, anomalies, deviations in their data, and get predictions on the future—all just by clicking one button. Accessible from every report and dashboard, these automated insights work behind the scenes to give you instant insights into things that need your attention right away."

While earlier users could get reports just by asking or typing in a question, there's always a need to drill down into reports and view underlying details, such as what caused the spike in IT spending, why there is a sudden increase in project backlogs, why are projects not meeting deadlines, etc. ManageEngine's conversational support for Zia, its AI bot, enables users to have meaningful conversations about key metrics and KPIs by asking further questions, and refining initial questions by adding further variables and parameters.

"In order to stay ahead of the curve, businesses need to make strategic decisions and plans for the future. These decisions are often based on predictive analytics. Although the theory is technically sound, in practice, predictive analysis tends to fall prey to one of these errors—over prediction or under prediction. Scenario planning eliminates the errors involved in prediction-based legacy planning systems by factoring in multiple scenarios. This allows users to effectively assess a situation by considering multiple outcomes—both in the positive and negative end of the spectrum," Jayaprakash said.

Scenario planning equips C-suite executives, IT leaders, managers, and senior staff members adequately to prepare fail-safe strategies that work in any given situation. It also enables them to create robust yet flexible strategies with the ability to adapt quickly to minor revisions and changes during critical situations.

Using scenario planning, users can:

- Assess the impact of various scenarios on the outcomes

- Identify the driving forces in any given situation and develop a range of possible scenarios

- Analyze the effectiveness of plans against critical uncertainties

Zia and predictive analytics are both available immediately at no additional cost in Analytics Plus.

Share this

The Latest

January 25, 2022

Most enterprise IT organizations struggle with network and cloud infrastructure configuration management and worry that their networks will fail configuration compliance audits. This issue is amplified as enterprise network engineers continue to take the "if it's not broke, don't fix it" approach to network infrastructure management ...

January 24, 2022

The shift to containers and microservices is a key component of the digital transformation and shift to an all encompassing digital experience that modern customers have grown to expect. But these seismic shifts have also presented a nearly impossible task for IT teams: achieve ceaseless innovation whilst maintaining an ever more complex infrastructure environment, one that tends to produce vast volumes of data. Oh and can you also ensure that these systems are continuously available? ...

January 20, 2022

As part of 2022 APM Predictions list, APMdigest asked industry experts to predict how Digital Transformation will evolve and impact business in 2022 ...

January 19, 2022

As part of APMdigest's list of 2022 predictions, industry experts offer thoughtful and insightful predictions on how Cloud will evolve and impact business in 2022 ...

January 18, 2022

As part of APMdigest's list of 2022 predictions, industry experts offer thoughtful and insightful predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2022 ...

January 13, 2022

Gartner highlighted 6 trends that infrastructure and operations (I&O) leaders must start preparing for in the next 12-18 months ...

January 11, 2022

Technology is now foundational to financial companies' operations with many institutions relying on tech to deliver critical services. As a result, uptime is essential to customer satisfaction and company success, and systems must be subject to continuous monitoring. But modern IT architectures are disparate, complex and interconnected, and the data is too voluminous for the human mind to handle. Enter AIOps ...

January 11, 2022

Having a variety of tools to choose from creates challenges in telemetry data collection. Organizations find themselves managing multiple libraries for logging, metrics, and traces, with each vendor having its own APIs, SDKs, agents, and collectors. An open source, community-driven approach to observability will gain steam in 2022 to remove unnecessary complications by tapping into the latest advancements in observability practice ...

January 10, 2022

These are the trends that will set up your engineers and developers to deliver amazing software that powers amazing digital experiences that fuel your organization's growth in 2022 — and beyond ...

January 06, 2022

In a world where digital services have become a critical part of how we go about our daily lives, the risk of undergoing an outage has become even more significant. Outages can range in severity and impact companies of every size — while outages from larger companies in the social media space or a cloud provider tend to receive a lot of coverage, application downtime from even the most targeted companies can disrupt users' personal and business operations ...