ManageEngine announced the general availability of the project management module for its ITIL-ready help desk software, ServiceDesk Plus.
With the project management module moving out of beta, IT administrators now have a production-level, integrated tool for managing large IT help desk projects and for collaborating with different teams and experts.
Managing day-to-day IT operations and IT services in silos creates a huge workload for IT administrators. As an IT department scales up, individual projects may become individual islands of activity that inadvertently change configuration items and adversely impact related, critical applications or services. An integrated tool for managing both IT operations and IT services ensures that critical applications and services will continue to operate at peak efficiency.
"One of the biggest headaches in IT service management is simply the coordination of help desk projects," said Uma Shankar, director of product management at ManageEngine. "Word docs and Excel spreadsheets just don't work. Effectively managing all of the individual milestones and tasks for any given project basically requires a dedicated project management solution. And that's what the ServiceDesk Plus project management module delivers - project management designed expressly for the IT service management team."
The project management module in ServiceDesk Plus serves as the implementation tool to carry out IT changes identified in the application's change management module. The project management module helps to divide any size project into different milestones and divide each milestone into different tasks. This level of detail helps when assigning tasks to the technicians and tracking their activities as well as when documenting the respective tasks.
The project management module helps to set security levels by customizing roles and permissions to each project member based on the requirement and availability. The module performs feasibility checks by cost estimation and resource management. It also tracks all the changes made and tasks completed through the help of a Gantt chart and calendar view, making it much easier for IT staff to track the status of a project in a single dashboard.
The ServiceDesk Plus project management module is available immediately, free of charge, for users of the ServiceDesk Plus Enterprise Edition. The new module is also available as an add-on for users of the Professional Edition.
Related Links:
A video tour of the ServiceDesk Plus project management module
The Latest
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...