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ManageEngine Project Management and ServiceDesk Combo Goes GA

ManageEngine announced the general availability of the project management module for its ITIL-ready help desk software, ServiceDesk Plus.

With the project management module moving out of beta, IT administrators now have a production-level, integrated tool for managing large IT help desk projects and for collaborating with different teams and experts.

Managing day-to-day IT operations and IT services in silos creates a huge workload for IT administrators. As an IT department scales up, individual projects may become individual islands of activity that inadvertently change configuration items and adversely impact related, critical applications or services. An integrated tool for managing both IT operations and IT services ensures that critical applications and services will continue to operate at peak efficiency.

"One of the biggest headaches in IT service management is simply the coordination of help desk projects," said Uma Shankar, director of product management at ManageEngine. "Word docs and Excel spreadsheets just don't work. Effectively managing all of the individual milestones and tasks for any given project basically requires a dedicated project management solution. And that's what the ServiceDesk Plus project management module delivers - project management designed expressly for the IT service management team."

The project management module in ServiceDesk Plus serves as the implementation tool to carry out IT changes identified in the application's change management module. The project management module helps to divide any size project into different milestones and divide each milestone into different tasks. This level of detail helps when assigning tasks to the technicians and tracking their activities as well as when documenting the respective tasks.

The project management module helps to set security levels by customizing roles and permissions to each project member based on the requirement and availability. The module performs feasibility checks by cost estimation and resource management. It also tracks all the changes made and tasks completed through the help of a Gantt chart and calendar view, making it much easier for IT staff to track the status of a project in a single dashboard.

The ServiceDesk Plus project management module is available immediately, free of charge, for users of the ServiceDesk Plus Enterprise Edition. The new module is also available as an add-on for users of the Professional Edition.

Related Links:

Download ServiceDesk Plus

A video tour of the ServiceDesk Plus project management module

A pre-recorded on-demand webinar

More information on ManageEngine ServiceDesk Plus

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ManageEngine Project Management and ServiceDesk Combo Goes GA

ManageEngine announced the general availability of the project management module for its ITIL-ready help desk software, ServiceDesk Plus.

With the project management module moving out of beta, IT administrators now have a production-level, integrated tool for managing large IT help desk projects and for collaborating with different teams and experts.

Managing day-to-day IT operations and IT services in silos creates a huge workload for IT administrators. As an IT department scales up, individual projects may become individual islands of activity that inadvertently change configuration items and adversely impact related, critical applications or services. An integrated tool for managing both IT operations and IT services ensures that critical applications and services will continue to operate at peak efficiency.

"One of the biggest headaches in IT service management is simply the coordination of help desk projects," said Uma Shankar, director of product management at ManageEngine. "Word docs and Excel spreadsheets just don't work. Effectively managing all of the individual milestones and tasks for any given project basically requires a dedicated project management solution. And that's what the ServiceDesk Plus project management module delivers - project management designed expressly for the IT service management team."

The project management module in ServiceDesk Plus serves as the implementation tool to carry out IT changes identified in the application's change management module. The project management module helps to divide any size project into different milestones and divide each milestone into different tasks. This level of detail helps when assigning tasks to the technicians and tracking their activities as well as when documenting the respective tasks.

The project management module helps to set security levels by customizing roles and permissions to each project member based on the requirement and availability. The module performs feasibility checks by cost estimation and resource management. It also tracks all the changes made and tasks completed through the help of a Gantt chart and calendar view, making it much easier for IT staff to track the status of a project in a single dashboard.

The ServiceDesk Plus project management module is available immediately, free of charge, for users of the ServiceDesk Plus Enterprise Edition. The new module is also available as an add-on for users of the Professional Edition.

Related Links:

Download ServiceDesk Plus

A video tour of the ServiceDesk Plus project management module

A pre-recorded on-demand webinar

More information on ManageEngine ServiceDesk Plus

The Latest

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

OpenTelemetry (OTel) arrived with a grand promise: a unified, vendor-neutral standard for observability data (traces, metrics, logs) that would free engineers from vendor lock-in and provide deeper insights into complex systems ... No powerful technology comes without its challenges, and OpenTelemetry is no exception. The engineers we spoke with were frank about the friction points they've encountered ...

Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...

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