Moogsoft announced a new partnership in the Americas to streamline incident management and help prevent outages for Orange enterprise customers.
A new virtual network operations center (NOC) solution based on the Moogsoft AIOps Platform allows IT teams within Orange customers’ organizations to operate virtually and collaboratively. AIOps helps customers proactively understand incidents and their root causes, and ensure uptime. This virtual option is paramount with the shift to extensive remote working.
“The pandemic has driven a near-complete reliance on digital services to keep enterprises thriving, at the same time disrupting the ways in which IT operations teams work together to maintain these services and build new ones,” said Rob Willcock, President of the Americas, Orange Business Services. “The Moogsoft AIOps Platform’s unique virtual NOC gives our customers advanced collaboration capabilities to allow their remote IT workforce to address situations quickly, ensure business continuity and optimize operational efficiency.”
Orange Business Services will combine the Moogsoft AIOps Platform with both its IT transformation and Digital and Data expertise to deliver its global customers a single-pane-of-glass from which to efficiently identify, understand and address incidents from across multiple sources, including metrics, alerts, traces and logs. By applying deep knowledge of its customers’ operational needs, Orange Business Services can quickly help virtualize its customers’ global NOCs using the patented Moogsoft algorithms and collaboration tools, ultimately providing an even better user experience.
The combined approach of digital transformation expertise with AIOps capabilities ensures customers a rapid and smooth transition to a new way of remote IT work by consolidating visibility and control. Using the Moogsoft Situation Room, teams can leverage AI and machine learning-powered automation to quickly identify and resolve IT incidents and focus on innovation instead of fighting fires.
“Orange Business Services has created an impressive IT Transformation practice that aligns its intimate knowledge of clients’ IT environments and business needs with the very best in IT operations and service management technology,” said Moogsoft founder and CEO Phil Tee. “Through the Moogsoft AIOps Platform, Orange adds a layer of advanced automation for solving potential problems with remote IT operations.”
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