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The Struggle Is Real: Multi-Cloud Network Monitoring Isn't Always Easy

Robert Gates
Enterprise Management Associates

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see.

Unfortunately, this continues a trend.

According to EMA's latest research, Multi-Cloud Networking: Connecting and Securing the Future, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities.

EMA WEBINAR TOMORROW JAN 31: MULTI-CLOUD NETWORKING.

More importantly, EMA found that overall multi-cloud networking success correlates strongly with monitoring and troubleshooting satisfaction.

Better visibility and control into multi-cloud networks is an area that EMA predicts will be a significant focus of enterprise network teams during the next few years. Public cloud and multi-cloud adoption are the primary drivers of enterprise network operations strategies, and pain points such as monitoring and improved visibility will continue to be a focus.

We typically ask IT pros in our surveys about their satisfaction with various components of their network environment. What is often most alarming is when the people closest to an operation are the least satisfied. In this case, members of network engineering teams were the least satisfied with their multi-cloud networking monitoring and troubleshooting capabilities.


In a recent conversation with EMA, a network architect at a $15 billion retailer highlighted a need for more visibility to monitor the cloud network as his top challenge. "Once [traffic] goes into Azure, we don't have much visibility into what it does. Knock on wood. For the most part, it works. But it doesn't always work."

Network teams are generally less satisfied with multi-cloud network visibility partly because of the deep, comprehensive, and complete visibility they are accustomed to having with their on-premises environments.

Take, for example, a senior network engineer at a large university hospital system and medical school. He told us he has visibility into everything on-premises but called his cloud environment "opaque." He said, "We don't know if something is wrong, and we don't get alerts if a region is having a problem."

His team can see that a cloud link is up, but that is about all. He points at a poor integration between on-premises networks and the cloud as the source of trouble and seeks visibility into cloud traffic and interfaces in the cloud. "It's possible [to get this visibility], but it needs to be done from the beginning," he said.

Another area for improvement is collaboration gaps with teams and tools that offer better monitoring and visibility into the multi-cloud network.

The senior network engineer also told us he finds working with his cloud teams on networking and security issues difficult. He finds them reluctant to give the networking team visibility into their environment and doesn't trust them to do what's right.

These struggles have led enterprises to acquire new third-party monitoring tools. While that helps to improve observability across the multi-cloud network, others are simply trying to adapt their existing tools. Others use the native monitoring capabilities of their multi-cloud networking providers in hopes of closing their visibility gaps. Network teams are adopting multiple approaches to improve visibility into multi-cloud networks, but EMA research demonstrates that they have more work to do.

To hear more insights from EMA's new "Multi-Cloud Networking" research report, please join the webinar on Tuesday, Jan. 31, at 11 a.m. Pacific/2 p.m. Eastern.

Robert Gates is Senior Analyst, Network Infrastructure and Operations, Enterprise Management Associates (EMA)

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The Struggle Is Real: Multi-Cloud Network Monitoring Isn't Always Easy

Robert Gates
Enterprise Management Associates

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see.

Unfortunately, this continues a trend.

According to EMA's latest research, Multi-Cloud Networking: Connecting and Securing the Future, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities.

EMA WEBINAR TOMORROW JAN 31: MULTI-CLOUD NETWORKING.

More importantly, EMA found that overall multi-cloud networking success correlates strongly with monitoring and troubleshooting satisfaction.

Better visibility and control into multi-cloud networks is an area that EMA predicts will be a significant focus of enterprise network teams during the next few years. Public cloud and multi-cloud adoption are the primary drivers of enterprise network operations strategies, and pain points such as monitoring and improved visibility will continue to be a focus.

We typically ask IT pros in our surveys about their satisfaction with various components of their network environment. What is often most alarming is when the people closest to an operation are the least satisfied. In this case, members of network engineering teams were the least satisfied with their multi-cloud networking monitoring and troubleshooting capabilities.


In a recent conversation with EMA, a network architect at a $15 billion retailer highlighted a need for more visibility to monitor the cloud network as his top challenge. "Once [traffic] goes into Azure, we don't have much visibility into what it does. Knock on wood. For the most part, it works. But it doesn't always work."

Network teams are generally less satisfied with multi-cloud network visibility partly because of the deep, comprehensive, and complete visibility they are accustomed to having with their on-premises environments.

Take, for example, a senior network engineer at a large university hospital system and medical school. He told us he has visibility into everything on-premises but called his cloud environment "opaque." He said, "We don't know if something is wrong, and we don't get alerts if a region is having a problem."

His team can see that a cloud link is up, but that is about all. He points at a poor integration between on-premises networks and the cloud as the source of trouble and seeks visibility into cloud traffic and interfaces in the cloud. "It's possible [to get this visibility], but it needs to be done from the beginning," he said.

Another area for improvement is collaboration gaps with teams and tools that offer better monitoring and visibility into the multi-cloud network.

The senior network engineer also told us he finds working with his cloud teams on networking and security issues difficult. He finds them reluctant to give the networking team visibility into their environment and doesn't trust them to do what's right.

These struggles have led enterprises to acquire new third-party monitoring tools. While that helps to improve observability across the multi-cloud network, others are simply trying to adapt their existing tools. Others use the native monitoring capabilities of their multi-cloud networking providers in hopes of closing their visibility gaps. Network teams are adopting multiple approaches to improve visibility into multi-cloud networks, but EMA research demonstrates that they have more work to do.

To hear more insights from EMA's new "Multi-Cloud Networking" research report, please join the webinar on Tuesday, Jan. 31, at 11 a.m. Pacific/2 p.m. Eastern.

Robert Gates is Senior Analyst, Network Infrastructure and Operations, Enterprise Management Associates (EMA)

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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