Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see.
Unfortunately, this continues a trend.
According to EMA's latest research, Multi-Cloud Networking: Connecting and Securing the Future, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities.
More importantly, EMA found that overall multi-cloud networking success correlates strongly with monitoring and troubleshooting satisfaction.
Better visibility and control into multi-cloud networks is an area that EMA predicts will be a significant focus of enterprise network teams during the next few years. Public cloud and multi-cloud adoption are the primary drivers of enterprise network operations strategies, and pain points such as monitoring and improved visibility will continue to be a focus.
We typically ask IT pros in our surveys about their satisfaction with various components of their network environment. What is often most alarming is when the people closest to an operation are the least satisfied. In this case, members of network engineering teams were the least satisfied with their multi-cloud networking monitoring and troubleshooting capabilities.
In a recent conversation with EMA, a network architect at a $15 billion retailer highlighted a need for more visibility to monitor the cloud network as his top challenge. "Once [traffic] goes into Azure, we don't have much visibility into what it does. Knock on wood. For the most part, it works. But it doesn't always work."
Network teams are generally less satisfied with multi-cloud network visibility partly because of the deep, comprehensive, and complete visibility they are accustomed to having with their on-premises environments.
Take, for example, a senior network engineer at a large university hospital system and medical school. He told us he has visibility into everything on-premises but called his cloud environment "opaque." He said, "We don't know if something is wrong, and we don't get alerts if a region is having a problem."
His team can see that a cloud link is up, but that is about all. He points at a poor integration between on-premises networks and the cloud as the source of trouble and seeks visibility into cloud traffic and interfaces in the cloud. "It's possible [to get this visibility], but it needs to be done from the beginning," he said.
Another area for improvement is collaboration gaps with teams and tools that offer better monitoring and visibility into the multi-cloud network.
The senior network engineer also told us he finds working with his cloud teams on networking and security issues difficult. He finds them reluctant to give the networking team visibility into their environment and doesn't trust them to do what's right.
These struggles have led enterprises to acquire new third-party monitoring tools. While that helps to improve observability across the multi-cloud network, others are simply trying to adapt their existing tools. Others use the native monitoring capabilities of their multi-cloud networking providers in hopes of closing their visibility gaps. Network teams are adopting multiple approaches to improve visibility into multi-cloud networks, but EMA research demonstrates that they have more work to do.
To hear more insights from EMA's new "Multi-Cloud Networking" research report, please join the webinar on Tuesday, Jan. 31, at 11 a.m. Pacific/2 p.m. Eastern.
A long-running study of DevOps practices ... suggests that any historical gains in MTTR reduction have now plateaued. For years now, the time it takes to restore services has stayed about the same: less than a day for high performers but up to a week for middle-tier teams and up to a month for laggards. The fact that progress is flat despite big investments in people, tools and automation is a cause for concern ...
Companies implementing observability benefit from increased operational efficiency, faster innovation, and better business outcomes overall, according to 2023 IT Trends Report: Lessons From Observability Leaders, a report from SolarWinds ...
Customer loyalty is changing as retailers get increasingly competitive. More than 75% of consumers say they would end business with a company after a single bad customer experience. This means that just one price discrepancy, inventory mishap or checkout issue in a physical or digital store, could have customers running out to the next store that can provide them with better service. Retailers must be able to predict business outages in advance, and act proactively before an incident occurs, impacting customer experience ...
Earlier this year, New Relic conducted a study on observability ... The 2023 Observability Forecast reveals observability's impact on the lives of technical professionals and businesses' bottom lines. Here are 10 key takeaways from the forecast ...
Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp. This represents an increase from 2022 when only 21% reported feeling very confident ...
A large majority of organizations employ more than one cloud automation solution, and this practice creates significant challenges that are resulting in delays and added costs for businesses, according to Why companies lose efficiency and compliance with cloud automation solutions from Broadcom ...