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Mux Integrates with New Relic for Streaming Video Observability

Mux announced an integration with New Relic that delivers end-to-end visibility into streaming video products across platforms.

Engineering and operations teams can now correlate Mux Data with application and infrastructure performance in the New Relic platform to quickly detect and troubleshoot issues, ensuring a consistently high Quality of Experience (QoE). This allows organizations to gain access to a comprehensive monitoring solution that covers the entire streaming workflow, leading to viewer engagement and customer retention.

Integrating Mux with the New Relic unified data platform gives users a "single pane of glass” view of all the possible issues that might impact the viewer experience.

The Mux and New Relic integration allow users to:

- Proactively improve service quality with alerts on signals, like viewer count changes and playback failures, correlated with client-side signals, like crashes and error rates.

- Analyze user sessions in full detail, with a pre-built dashboard to see the complex interactions between the video player, content delivery network (CDN), client app, and backend services.

- Monitor performance across devices with a rich, combined dataset of video analytics and data from web-based environments, mobile, Smart TVs, and Roku to unlock new insights about app and customer behavior.

“In today's fast-paced digital landscape, errors and downtime can mean significant loss in revenue—so maintaining optimal viewer experiences and ensuring seamless backend operations are crucial for media and entertainment businesses,” said Manav Khurana, Chief Product Officer at New Relic. “Offering enhanced observability across the entire customer video experience, Mux and New Relic are together providing engineers the data needed to detect and resolve issues at lightning speed, ensuring a consistently high quality of experience without wasting time switching between tools.”

“Mux is deeply focused on empowering our customers to deliver the absolute best streaming experience to their viewers,” commented Mux CEO and Co founder, Jon Dahl. “By supercharging Mux Data with New Relic, we are creating a microscope-like experience for streaming app developers and operations teams. They get a full, detailed picture of the end-to-end streaming experience, including video playback and app performance.”

The Mux integration with New Relic is available at no additional cost to all New Relic full platform users.

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Mux Integrates with New Relic for Streaming Video Observability

Mux announced an integration with New Relic that delivers end-to-end visibility into streaming video products across platforms.

Engineering and operations teams can now correlate Mux Data with application and infrastructure performance in the New Relic platform to quickly detect and troubleshoot issues, ensuring a consistently high Quality of Experience (QoE). This allows organizations to gain access to a comprehensive monitoring solution that covers the entire streaming workflow, leading to viewer engagement and customer retention.

Integrating Mux with the New Relic unified data platform gives users a "single pane of glass” view of all the possible issues that might impact the viewer experience.

The Mux and New Relic integration allow users to:

- Proactively improve service quality with alerts on signals, like viewer count changes and playback failures, correlated with client-side signals, like crashes and error rates.

- Analyze user sessions in full detail, with a pre-built dashboard to see the complex interactions between the video player, content delivery network (CDN), client app, and backend services.

- Monitor performance across devices with a rich, combined dataset of video analytics and data from web-based environments, mobile, Smart TVs, and Roku to unlock new insights about app and customer behavior.

“In today's fast-paced digital landscape, errors and downtime can mean significant loss in revenue—so maintaining optimal viewer experiences and ensuring seamless backend operations are crucial for media and entertainment businesses,” said Manav Khurana, Chief Product Officer at New Relic. “Offering enhanced observability across the entire customer video experience, Mux and New Relic are together providing engineers the data needed to detect and resolve issues at lightning speed, ensuring a consistently high quality of experience without wasting time switching between tools.”

“Mux is deeply focused on empowering our customers to deliver the absolute best streaming experience to their viewers,” commented Mux CEO and Co founder, Jon Dahl. “By supercharging Mux Data with New Relic, we are creating a microscope-like experience for streaming app developers and operations teams. They get a full, detailed picture of the end-to-end streaming experience, including video playback and app performance.”

The Mux integration with New Relic is available at no additional cost to all New Relic full platform users.

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Telecommunications is expanding at an unprecedented pace ... But progress brings complexity. As WanAware's 2025 Telecom Observability Benchmark Report reveals, many operators are discovering that modernization requires more than physical build outs and CapEx — it also demands the tools and insights to manage, secure, and optimize this fast-growing infrastructure in real time ...

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...