N-able Technologies, a provider of remote monitoring and management (RMM) automation software for managed service providers (MSPs) and IT departments, released the next generation of its managed services technology automation platform – N-central 8.2.
Available immediately as an on-premise or hosted solution, N-central 8.2 offers a fully equipped, reliable and tech-friendly RMM solution and complementary toolset.
Featuring asset and warranty discovery and reporting, task automation, endpoint security and self-healing, N-central 8.2 is easy to deploy and offers integrated DirectConnect remote control and management module and centralized backup and recovery solution powered by CA Technologies.
N-able's new state-of-the art DirectConnect module makes it easier and faster for technicians to remotely monitor customer devices and proactively fix issues on their desktop and server systems. DirectConnect leverages a global network of relay servers to help ensure that performance and reliability is maintained wherever the technician is connecting from and going to.
N-able’s new DirectConnect module eliminates the need for standalone point solutions by providing technicians with centralized management and reporting along with instant access to asset and warranty information.
Developed in conjunction with NTRglobal's cloud-based API and integrated within N-central, this module delivers convenience and reliability to MSPs, along with the technical functionality required to take command of customer desktops and other devices to successfully perform ongoing incident resolution.
The new DirectConnect module is available as a free upgrade to existing N-able partners and is expected to save MSPs thousands of dollars by increasing technicians' productivity and eliminating the need for – and costs associated with – standalone remote control licenses.
The information gathered from the remote session is accounted for in the central dashboard and easily rolled into N-central’s N-compass IT reporting software. Technicians also have immediate access to N-able’s MSP Technician Runbook throughout their remote sessions, providing them the standards-based knowledge needed to work more effectively and efficiently.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...