NetScout Systems announced nGenuis Voice | Video Manager has been qualified for interoperability with Microsoft Lync.
The integration of nGenius Voice | Video Manager with Microsoft Lync Server enables real-time, end-to-end performance management of unified communications (UC) service delivery that combines performance metrics from endpoints, call path, and other critical UC elements.
Together, NetScout and Microsoft help IT organizations achieve a holistic view of the Lync service delivery environment to optimize the management of delivered services, protect the user experience, and reduce the total cost of IT operations.
Lync makes communications more collaborative and accessible regardless of a user’s physical location, improving both service quality and availability – two elements critical to maximizing business value. The underlying delivery infrastructure for Lync can be complex and is often comprised of many elements from different vendors distributed across multiple locations. IT organizations must be able to see all components across the network and service delivery environment supporting a Lync deployment in real time to assure the optimal user experience.
nGenius Voice | Video Manager is a UC performance management solution that delivers always-on visibility into the entire Lync service delivery infrastructure. nGenius Voice | Video Manager continuously monitors and analyzes network, infrastructure, and IP communications from Lync sessions, and provides actionable intelligence about the end-to-end quality and performance of Lync services.
The solution automates and simplifies the identification and reporting of emerging Lync service degradations. This allows IT to quickly triage critical issues and proactively prevent future performance issues before they impact user experience. Through real-time predictive and historical analysis, IT organizations are able to reduce their mean time to repair for faster problem resolution.
“With Lync’s extensibility model, Microsoft enables partners to provide applications that provide insight into service delivery performance,” said Jon Morrow, Senior Program Manager for Lync Partner Engineering at Microsoft. “Having met the requirements for Lync qualification, nGenius Voice | Video Manager provides customers with a solution that can maximize the availability and performance of Lync to meet growing business needs.”
The nGenius solution enables IT organizations to simultaneously manage the performance and delivery of data and UC services from a unified platform leveraging common monitoring appliances. The nGenius solution combines proactive service management with intelligent analytics to enable IT staff to understand application-level behavior and its impact on service quality.
The solution delivers relevant and contextual insight into the service delivery environment with unified and aggregated service views. This provides situational awareness and early response to help mitigate or prevent service disruptions, and allows IT to precisely assure the end-to-end delivery of data, voice and Telepresence services.
“Organizations are making significant investments in unified communications tools. One of the barriers to successful UC adoption is service performance that negatively impacts the user experience,” said Steven Shalita, VP Marketing, NetScout. “We help customers implement a true unified service delivery management strategy that enables customers to lower the total cost of IT operations by managing the delivery of both business-critical data and UC services. With NetScout, IT organizations can gain an enterprise-wide perspective of the UC service delivery environment, enable a better view into actual user experience, and simplify the end-to-end management of UC service delivery.”
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