NetSocket introduced the Cloud Experience Manager (CEM), an IP assurance solution for managing the end-user experience in private, public and hybrid cloud environments.
Cloud Experience Manager is designed to anticipate, isolate and remediate problems with dynamic voice, video and data services without using intrusive probes throughout the network.
CEM offers a comprehensive view of session, content and network quality on a hop-by-hop basis, delivering immediate insight into network issues.
CEM is based on NetSocket’s unparalleled IP Correlation Engine (ICE), which quantifies the user experience by automatically correlating session, content and IP topology quality events in real time for each individual user. With CEM, customers can deliver a trouble-free cloud experience to their end users that ensures higher session quality and lower support costs.
In one console screen, CEM empowers network managers to anticipate, isolate and remediate network issues within unified communications environments before they become end-user problems:
• Anticipate — Deliver proactive service management by foreseeing abnormalities in the customer experience on each call, video session and data session; obtaining historical, current and predictive views of the network status; and capturing performance, quality analytics and trending.
• Isolate — Get a single, comprehensive view across multiple vendors and topologies that scales to fit any size network; capture and correlate the user experience in real time to the session, content and IP topology; and obtain service validation and forensic data for localizing the root cause of issues.
• Remediate — Generate granular data to enable rapid repair and implement best practices and resolution scripts, ensuring effective management of service level agreements.
“With cloud environments carrying more and more of the world’s voice, video and data, the complexities of ensuring a trouble-free end-user experience have grown dramatically. This has opened the door for an innovative solution specifically focused on reliably ensuring the delivery of real-time, interactive cloud services,” said John White, CEO, NetSocket. “Cloud Experience Manager is that solution, and it has the unique ability to anticipate issues before they happen, saving time and resources.”
NetSocket offers Cloud Experience Manager in an industry-standard appliance as well as a Solution-as-a-Service (SaaS) model for low-cost entry.
CEM is easily integrated, leveraging existing infrastructure investments, and does not require traditional probes.
Cloud Experience Manager is available from NetSocket and through its partners, which include Avaya, Cisco, JDSU and CSC.
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