NetSocket introduced the Cloud Experience Manager (CEM), an IP assurance solution for managing the end-user experience in private, public and hybrid cloud environments.
Cloud Experience Manager is designed to anticipate, isolate and remediate problems with dynamic voice, video and data services without using intrusive probes throughout the network.
CEM offers a comprehensive view of session, content and network quality on a hop-by-hop basis, delivering immediate insight into network issues.
CEM is based on NetSocket’s unparalleled IP Correlation Engine (ICE), which quantifies the user experience by automatically correlating session, content and IP topology quality events in real time for each individual user. With CEM, customers can deliver a trouble-free cloud experience to their end users that ensures higher session quality and lower support costs.
In one console screen, CEM empowers network managers to anticipate, isolate and remediate network issues within unified communications environments before they become end-user problems:
• Anticipate — Deliver proactive service management by foreseeing abnormalities in the customer experience on each call, video session and data session; obtaining historical, current and predictive views of the network status; and capturing performance, quality analytics and trending.
• Isolate — Get a single, comprehensive view across multiple vendors and topologies that scales to fit any size network; capture and correlate the user experience in real time to the session, content and IP topology; and obtain service validation and forensic data for localizing the root cause of issues.
• Remediate — Generate granular data to enable rapid repair and implement best practices and resolution scripts, ensuring effective management of service level agreements.
“With cloud environments carrying more and more of the world’s voice, video and data, the complexities of ensuring a trouble-free end-user experience have grown dramatically. This has opened the door for an innovative solution specifically focused on reliably ensuring the delivery of real-time, interactive cloud services,” said John White, CEO, NetSocket. “Cloud Experience Manager is that solution, and it has the unique ability to anticipate issues before they happen, saving time and resources.”
NetSocket offers Cloud Experience Manager in an industry-standard appliance as well as a Solution-as-a-Service (SaaS) model for low-cost entry.
CEM is easily integrated, leveraging existing infrastructure investments, and does not require traditional probes.
Cloud Experience Manager is available from NetSocket and through its partners, which include Avaya, Cisco, JDSU and CSC.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...