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New Relic Names New CEO

New Relic announced the promotion of Bill Staples to CEO effective July 1, 2021.

Staples will succeed Founder & CEO Lew Cirne who will transition to Executive Chairman of the Board at the same time. Cirne will continue his lifelong legacy and passion for his love of software as an inventor, technologist and strategist, further driving transformational innovation for the company, its customers and the tech community at large. Current Chair of the Board Hope Cochran will continue on as Vice Chair of the Board and Lead Independent Director for New Relic.

“When we recruited Bill into the company, we thought that he would be the natural successor to me as CEO at the right time,” said Lew Cirne, Founder & CEO at New Relic. “With his immediate and profound impact on our platform and our Product organization, and now more broadly across the company with his inspiring vision, strategy and passion for our customers and their success, Bill has exceeded our highest expectations as a strategic thinker and operational leader, making now the right time to make this transition.”

“Bill’s transformational impact on New Relic has positioned the company for long-term success,” said Hope Cochran, New Relic Board Chair. “With the foundation that Lew built and Bill’s leadership, New Relic has a very bright future ahead and a clear path to accelerate growth as the leader in observability.”

Staples joined New Relic as CPO in early 2020 and was later promoted to President & CPO. During his tenure, he has aligned the company around a compelling vision focused on customers and their success, and developed and launched a strategic plan to accelerate the company’s growth. He defined the core strategy for New Relic One including a simpler go to market for the company’s observability platform, fundamentally changing its packaging and pricing around the value delivered to customers and the developer community. Additionally, he has been a champion for the company’s embrace of open source and open telemetry, and was instrumental in the company’s recent acquisition of Pixie Labs. As a result, New Relic has seen early evidence of strong market and customer momentum behind its new consumption-based business model as noted in the company’s fiscal year 2021 results.

Long-time technology executive Staples worked previously at both Microsoft and Adobe, where he successfully led transformative product, cultural and technical innovation, helping both companies expand their multi-billion dollar cloud portfolios with developers and IT as the customer. His experience running large engineering organizations, serving developers as his primary customer for decades and incubating brand new cloud services while nurturing multi-billion dollar businesses all helped lay the groundwork for a rapid and dramatic impact on New Relic.

“I am incredibly humbled and grateful for the confidence of the New Relic Board and leadership team in trusting me with the opportunity to lead New Relic into the future,” said Bill Staples, CEO-elect at New Relic. “It’s an honor and a privilege to work among such an incredibly talented and genuine team–I’m inspired every day by our culture of innovation and each and every Relic’s passion for delivering value to our customers every day.”

Lew Cirne has been a prolific inventor and innovator for more than 23 years. Early in his career, he held senior technical positions at Apple and Hummingbird Communications. With a passion for innovation and desire to have a broader impact on the world, business and technology, Cirne founded Wily Technology. There as Founder and CEO, he invented the bytecode instrumentation agent that served as the foundation for today’s Application Performance Management (APM) market and led to both his creation of the APM category and successful sale of Wily Technology to CA Technologies.

As Founder and CEO of New Relic, Cirne invented APM-as-a-Service, as well as its Telemetry Data Platform, the multi-tenant telemetry Platform-as-a-Service offering built to ingest telemetry at massive cloud scale with incredible economics. Cirne and Staples collaborated to bring New Relic One to life as a programmable observability platform and the foundation for the creation of the observability category that New Relic leads today. Throughout his career, Cirne has been the sole inventor or co-inventor of more than 20 U.S. patents.

“From the first time I met Lew, his love and passion for innovation and technology were nothing short of inspiring,” commented Cochran. “Lew has spent his career bringing joy and delight to others through code, transformational technology and category creation...”

“My passion is technology innovation...positively impacting the business and tech communities for many years to come,” noted Cirne. “I have a deep love for and belief in New Relic, and that’s why it was so important to find the right successor. Most important was a core values match, and Bill has demonstrated time and again through his leadership and actions that he is a values-driven leader. In short order, Bill conceived, articulated and drove the cross-functional execution of a transformational strategy that will deliver remarkable impact and growth at New Relic for years to come.”

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New Relic Names New CEO

New Relic announced the promotion of Bill Staples to CEO effective July 1, 2021.

Staples will succeed Founder & CEO Lew Cirne who will transition to Executive Chairman of the Board at the same time. Cirne will continue his lifelong legacy and passion for his love of software as an inventor, technologist and strategist, further driving transformational innovation for the company, its customers and the tech community at large. Current Chair of the Board Hope Cochran will continue on as Vice Chair of the Board and Lead Independent Director for New Relic.

“When we recruited Bill into the company, we thought that he would be the natural successor to me as CEO at the right time,” said Lew Cirne, Founder & CEO at New Relic. “With his immediate and profound impact on our platform and our Product organization, and now more broadly across the company with his inspiring vision, strategy and passion for our customers and their success, Bill has exceeded our highest expectations as a strategic thinker and operational leader, making now the right time to make this transition.”

“Bill’s transformational impact on New Relic has positioned the company for long-term success,” said Hope Cochran, New Relic Board Chair. “With the foundation that Lew built and Bill’s leadership, New Relic has a very bright future ahead and a clear path to accelerate growth as the leader in observability.”

Staples joined New Relic as CPO in early 2020 and was later promoted to President & CPO. During his tenure, he has aligned the company around a compelling vision focused on customers and their success, and developed and launched a strategic plan to accelerate the company’s growth. He defined the core strategy for New Relic One including a simpler go to market for the company’s observability platform, fundamentally changing its packaging and pricing around the value delivered to customers and the developer community. Additionally, he has been a champion for the company’s embrace of open source and open telemetry, and was instrumental in the company’s recent acquisition of Pixie Labs. As a result, New Relic has seen early evidence of strong market and customer momentum behind its new consumption-based business model as noted in the company’s fiscal year 2021 results.

Long-time technology executive Staples worked previously at both Microsoft and Adobe, where he successfully led transformative product, cultural and technical innovation, helping both companies expand their multi-billion dollar cloud portfolios with developers and IT as the customer. His experience running large engineering organizations, serving developers as his primary customer for decades and incubating brand new cloud services while nurturing multi-billion dollar businesses all helped lay the groundwork for a rapid and dramatic impact on New Relic.

“I am incredibly humbled and grateful for the confidence of the New Relic Board and leadership team in trusting me with the opportunity to lead New Relic into the future,” said Bill Staples, CEO-elect at New Relic. “It’s an honor and a privilege to work among such an incredibly talented and genuine team–I’m inspired every day by our culture of innovation and each and every Relic’s passion for delivering value to our customers every day.”

Lew Cirne has been a prolific inventor and innovator for more than 23 years. Early in his career, he held senior technical positions at Apple and Hummingbird Communications. With a passion for innovation and desire to have a broader impact on the world, business and technology, Cirne founded Wily Technology. There as Founder and CEO, he invented the bytecode instrumentation agent that served as the foundation for today’s Application Performance Management (APM) market and led to both his creation of the APM category and successful sale of Wily Technology to CA Technologies.

As Founder and CEO of New Relic, Cirne invented APM-as-a-Service, as well as its Telemetry Data Platform, the multi-tenant telemetry Platform-as-a-Service offering built to ingest telemetry at massive cloud scale with incredible economics. Cirne and Staples collaborated to bring New Relic One to life as a programmable observability platform and the foundation for the creation of the observability category that New Relic leads today. Throughout his career, Cirne has been the sole inventor or co-inventor of more than 20 U.S. patents.

“From the first time I met Lew, his love and passion for innovation and technology were nothing short of inspiring,” commented Cochran. “Lew has spent his career bringing joy and delight to others through code, transformational technology and category creation...”

“My passion is technology innovation...positively impacting the business and tech communities for many years to come,” noted Cirne. “I have a deep love for and belief in New Relic, and that’s why it was so important to find the right successor. Most important was a core values match, and Bill has demonstrated time and again through his leadership and actions that he is a values-driven leader. In short order, Bill conceived, articulated and drove the cross-functional execution of a transformational strategy that will deliver remarkable impact and growth at New Relic for years to come.”

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If AI is the engine of a modern organization, then data engineering is the road system beneath it. You can build the most powerful engine in the world, but without paved roads, traffic signals, and bridges that can support its weight, it will stall. In many enterprises, the engine is ready. The roads are not ...

In the world of digital-first business, there is no tolerance for service outages. Businesses know that outages are the quickest way to lose money and customers. For smaller organizations, unplanned downtime could even force the business to close ... A new study from PagerDuty, The State of AI-First Operations, reveals that companies actively incorporating AI into operations now view operational resilience as a growth driver rather than a cost center. But how are they achieving it? ...

In live financial environments, capital markets software cannot pause for rebuilds. New capabilities are introduced as stacked technology layers to meet evolving demands while systems remain active, data keeps moving, and controls stay intact. AI is no exception, and its opportunities are significant: accelerated decision cycles, compressed manual workflows, and more effective operations across complex environments. The constraint isn't the models themselves, but the architectural environments they enter ...

Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...