Nexthink announced Mobile Experience, a natively-built solution that extends Nexthink's comprehensive experience-level insights to Android and iOS devices.
"For millions of employees, especially frontline workers, their primary device isn't even a laptop anymore - it's a smartphone or tablet," said Samuele Gantner, Chief Product Officer, Nexthink. "Yet mobile device insights are still a huge blind spot for IT. UEM tools help manage configuration and enforce compliance, but they don't answer the question that should matter most: can mobile users actually do their jobs? Without knowing what's happening with the mobile device, IT is just reactive to piling tickets or device replacement fire drills."
And that's the critical gap Mobile Experience intends to resolve. "Nexthink is now providing a level of visibility that transforms mobile device management into a proactive and DEX-driven function," Gantner explains.
With real-time mobile insights delivered directly to the Nexthink Infinity platform, IT teams can:
- Detect device performance degradation early: Monitor memory, storage, and deep battery health trends to identify devices at risk of failing before worker productivity is impacted.
- Understand the root cause of connectivity issues: Continuous Wi-Fi and cellular data network tracking allows IT to distinguish between user-side issues, such as poor signal due to the mobile device antenna, and infrastructure-side issues like weak Wi-Fi coverage in a facility.
- Gain continuous visibility into compliance and security posture: Track outdated OS versions, missing patches, and encryption status while adding context from device performance and app connections to better assess risk.
- Optimize hardware and battery refresh decisions: IT can move away from blanket refresh cycles by using a data-driven approach to determine which devices need a battery or full replacement and which can remain in use.
- Improve visibility into app usage and risks: Gain insights into mobile app activity through network connection trends to better understand app adoption, engagement, AI app usage, and identify any non-compliant apps that could pose potential security risks
"DEX management doesn't stop at the laptop," added Gantner. "With Nexthink, organizations can now extend their DEX strategy across every device employees rely on – ensuring that wherever work happens, IT has the visibility to support it."
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