Kintaba, an incident management platform built by ex-Facebook engineers, launched Automations, a new feature that helps teams automate decision-making during major incidents and outages.
By intelligently automating incident management processes, Kintaba’s Automations helps teams loop in the right people at the right moment, freeing response teams to focus on resolving the problem versus “managing” the incident.
“Taking the busywork and overhead out of Incident Management helps make sure that everyone at the company feels empowered to participate in the response process, even if it’s their first time being involved,” said John Egan, CEO and Co-Founder of Kintaba. “With the introduction of Automations, incident reporters and responders alike can feel confident that the right people will be included at the right time to help resolve the incident.”
“That’s not just the SREs either -- that may include legal, PR, or even the account reps for the customers impacted by the outage. That’s a big differentiator for how Kintaba views the world: Incident Response should be an open, company-wide initiative and Automations makes that more attainable for our users.”
With the launch of Automations, teams and companies using Kintaba can define a rules-based decision tree for engaging the right responders and subscribers with active incidents.
For example, if an incident is categorized as impacting PII (personally identifiable information), the Automations system can be configured to instantly add the current oncall for the legal team and the customer success manager for the impacted customer as a responder, while simultaneously adding the CIO as a subscriber. These automations can be triggered both at the moment of incident creation and as the incident progresses, so that the response team evolves organically with the analysis and mitigation process.
“Incidents often start out fuzzy and ill-defined, but then rapidly gain shape and definition,” said Zac Morris, CSO and Co-Founder at Kintaba and former mobile application security manager at Uber. “As that happens, it’s important that the platform you’re working on enables automation when it’s valuable, and stays out of your way when your team needs to focus. Kintaba’s Automations does just that.”
The Latest
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...
Regardless of their scale, business decisions often take time, effort, and a lot of back-and-forth discussion to reach any sort of actionable conclusion ... Any means of streamlining this process and getting from complex problems to optimal solutions more efficiently and reliably is key. How can organizations optimize their decision-making to save time and reduce excess effort from those involved? ...
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
