Orange Business Services is forging ahead in IT performance monitoring with the launch of Service Manage-Watch, a global supervision solution for network services and applications for both Orange-provided and third-party services.
It is designed to ensure that connectivity and security at the edge, applications, equipment, and user experience are all performing at optimal levels to meet customers’ business needs.
Service Manage-Watch differentiates itself from other offers on the market by delivering end-to-end real-time visibility via a single dashboard. In addition, the service is bolstered by a team of dedicated experts at Orange Business Services to fine-tune the correlation rules and work closely with service desk agents for advanced troubleshooting adapted to the specific customer requirements. This continuously improves global IT performance supervision. Metrics from monitoring tools are harvested into the Orange Data Lake and correlated for analysis using Artificial Intelligence (AI) to generate proactive and predictive alerts.
Service Manage-Watch covers the entire enterprise’s IT ecosystem. Working independently of existing suppliers and service desks, it interfaces with monitoring tools that are already deployed and IT service management (ITSM) software that manages the provision and lifecycle of IT services. It covers the full Orange portfolio and can additionally integrate any customer-owned monitoring tool. Moreover, Orange Business Services consulting teams can further support customers in their AIOps journeys.
"Service Manage-Watch adds genuine predictive AI power to Orange’s performance monitoring portfolio. Orange’s proven consultative capabilities will help businesses ensure that they are getting the best out of Service Manage-Watch’s capabilities. This launch strengthens Orange’s position as an independent cloud access aggregator and gives it differentiation versus hyperscalers," said Gary Barton, Principal Analyst, Enterprise Technology and Services, GlobalData.
“As both a telco-native company and an integrator, we provide the interface and manage the services, so we understand just how important performance can be to take a business from merely functioning to being outstanding when it comes to supporting business initiatives. Service Manage-Watch is a game-changer for enterprises focused on optimal performance, guaranteeing the availability of applications and networks, while enhancing decision making to increase productivity and user satisfaction. It is a key asset for our Multisourcing Service Integration (MSI) approach,” explained Daniel Bigagli, VP, Enterprise Services at Orange Business Services.
The Latest
As enterprises accelerate their cloud adoption strategies, CIOs are routinely exceeding their cloud budgets — a concern that's about to face additional pressure from an unexpected direction: uncertainty over semiconductor tariffs. The CIO Cloud Trends Survey & Report from Azul reveals the extent continued cloud investment despite cost overruns, and how organizations are attempting to bring spending under control ...
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
